Active Issue Alert – Blackbaud Luminate Online - 000698078
Affected: Blackbaud Luminate Online®
Blackbaud Outage History
Blackbaud is up right nowBlackbaud had 182 outages in the last 2 years totaling 196h 36m of downtime — averaging 7.5 incidents per month.
There were 182 Blackbaud outages since February 9, 2026 totaling 196h 36m of downtime. Each is summarised below — incident details, duration, and resolution information.
Active Issue Alert – Blackbaud Luminate Online - 000697955
Affected: Blackbaud Luminate Online®
Timeline · 2 updates
- investigating Oct 15, 2026, 05:31 PM UTC
We have identified an issue causing Technical Difficulties errors for a subset of customers when attempting to login or access areas of the product. Our engineers are currently investigating. Please continue to reference this page for updates.
- resolved Oct 15, 2026, 05:45 PM UTC
An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Active Issue Alert – BB Fundraiser Performance Management- #000697382
Affected: Blackbaud Fundraiser Performance Management™
Timeline · 2 updates
- investigating Oct 12, 2026, 10:10 PM UTC
We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
- resolved Oct 12, 2026, 10:32 PM UTC
This incident has been resolved.
Active Issue Alert – Blackbaud Luminate Online® - #000697219
Affected: Blackbaud Luminate Online®
Timeline · 10 updates
Active Issue Alert – Blackbaud Financial Edge NXT - #000697141
Affected: Financial Edge NXT
Timeline · 3 updates
- investigating Oct 09, 2026, 06:16 PM UTC
We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
- monitoring Oct 09, 2026, 06:41 PM UTC
We are seeing system performance return to normal and will transition this issue into a monitoring status to ensure continued stability. Please continue to reference this page for updates.
- resolved Oct 09, 2026, 08:29 PM UTC
This incident has been resolved.
Active Issue Alert – Blackbaud Luminate Online - 000697133
Affected: Blackbaud Luminate Online®
Timeline · 4 updates
- investigating Oct 09, 2026, 05:42 PM UTC
We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
- investigating Oct 09, 2026, 06:09 PM UTC
We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
- investigating Oct 09, 2026, 06:49 PM UTC
We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
- resolved Oct 09, 2026, 07:04 PM UTC
An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Active Issue Alert – Blackbaud Luminate Online - 000696856
Affected: Blackbaud Luminate Online®
Timeline · 4 updates
- investigating Oct 08, 2026, 01:27 PM UTC
We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
- investigating Oct 08, 2026, 01:44 PM UTC
We are aware of an issue when using the Raiser's Edge NXT / Luminate Online connector (RELO). Records may not sync or users may encounter "403 forbidden" errors in Raiser's Edge NXT. Engineers are investigating so we may resolve it as quickly as possible.
- investigating Oct 08, 2026, 02:06 PM UTC
We are aware of an issue when using the Raiser's Edge NXT / Luminate Online connector (RELO). Records may not sync or users may encounter "403 forbidden" errors in Raiser's Edge NXT. Engineers are investigating so we may resolve it as quickly as possible.
- resolved Oct 08, 2026, 02:27 PM UTC
An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Active Issue Alert – Luminate Online - #000696575
Affected: Blackbaud Luminate Online®
Timeline · 3 updates
- investigating Oct 07, 2026, 09:20 AM UTC
We have identified an issue impacting a subset of customers. This may result in an error when submitting forms. Our engineering team is actively investigating and working toward a resolution. Please continue to monitor this page for the latest updates.
- investigating Oct 07, 2026, 11:40 AM UTC
We have identified an issue impacting a subset of customers. This may result in an error when submitting forms. Our engineering team is actively investigating and working toward a resolution. Please continue to monitor this page for the latest updates.
- resolved Oct 07, 2026, 12:08 PM UTC
An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Active Issue Alert – Just Giving, Blackbaud Raiser's Edge NXT, Tuition Management, Billing Management - #000696380
Affected: Raiser's Edge NXT®Blackbaud Tuition Management™JustGiving® from Blackbaud®Payment Services
Timeline · 6 updates
- investigating Oct 06, 2026, 03:13 PM UTC
We are investigating reports of parent users being unable to process web payments. The payment page may spin indefinitely. Our engineers are investigating the issue so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
- investigating Oct 06, 2026, 03:28 PM UTC
We are investigating reports of users being unable to process payments across multiple Blackbaud systems. The payment page may spin indefinitely or fail with a "Something went wrong we apologize, an unknown error occurred." Our engineers are investigating the issue so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
- investigating Oct 06, 2026, 03:48 PM UTC
We are investigating reports of users being unable to process payments across multiple Blackbaud systems. The payment page may spin indefinitely or fail with a "Something went wrong we apologize, an unknown error occurred." Our engineers are investigating the issue so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
- identified Oct 06, 2026, 04:43 PM UTC
We are now seeing reduced errors and improving performance across multiple systems following a configuration change. Our engineers continue working to fully resolve this issue as quickly as possible. Please continue to reference this page for updates.
- monitoring Oct 06, 2026, 06:17 PM UTC
Our engineers have deployed a change and we are no longer seeing errors for the previously impacted systems. We will now transition this issue into a monitoring status to ensure continued stability. Please continue to reference this page for the next update which will be at 4pm EST
- resolved Oct 06, 2026, 08:16 PM UTC
This incident has been resolved.
Active Issue Alert – Blackbaud Luminate Online - #000696202
Affected: Blackbaud Luminate Online®
Timeline · 6 updates
- investigating Oct 05, 2026, 05:53 PM UTC
We have identified an issue leading to timeouts for a subset of customers with Luminate Web Services. Our engineers are currently investigating.
- identified Oct 05, 2026, 07:53 PM UTC
Our engineers are implementing a change to help mitigate the issue while continuing to investigate the intermittent timeouts.
- monitoring Oct 05, 2026, 09:51 PM UTC
Our engineers implemented several changes this afternoon to mitigate slow response times and timeouts. We will continue to closely monitor performance. The next update will be provided by 10:00 AM ET on October 6
- monitoring Oct 06, 2026, 02:02 PM UTC
Our engineers continue to closely monitor performance throughout the day following the changes implemented yesterday. We will provide the next update by 3:00 PM ET.
- monitoring Oct 06, 2026, 08:17 PM UTC
Our engineers continue to closely monitor performance throughout the day following the changes implemented yesterday. We will provide the next update by 10:00 AM ET on October 7.
- resolved Oct 07, 2026, 01:33 PM UTC
An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Active Issue Alert – Blackbaud Education Management Solutions - #000696153
Affected: Core Functionality
Timeline · 2 updates
- investigating Oct 05, 2026, 03:45 PM UTC
We are investigating reports of users intermittently receiving 403 errors while navigating through the solution. Reloading the page often allows the user to continue working once a 403 error is received. Our engineers are investigating the issue so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
- resolved Oct 05, 2026, 05:07 PM UTC
This incident has been resolved.
Active Issue Alert Luminate - 000696087
Affected: Blackbaud Luminate Online®
Timeline · 4 updates
- investigating Oct 05, 2026, 12:07 PM UTC
Our engineers have identified an issue causing a delay in autoresponders being delivered for a subset of customers. Our engineers are currently investigating.
- identified Oct 05, 2026, 12:32 PM UTC
Our engineers have identified an issue causing a delay in autoresponders being delivered for a subset of customers. Our engineers are currently investigating.
- monitoring Oct 05, 2026, 03:26 PM UTC
Our engineers identified and resolved an issue that caused autoresponders to queue without being sent to recipients. Queued autoresponders are now delivering successfully. We will continue to monitor.
- resolved Oct 05, 2026, 04:38 PM UTC
This incident has been resolved.
Active Issue Alert – Blackbaud Luminate Online - 000695957
Affected: Blackbaud Luminate Online®
Timeline · 4 updates
- identified Oct 02, 2026, 03:39 PM UTC
We have identified an issue impacting a subset of customers that can cause intermittent errors with TeamRaiser donations or TeamRaiser stats not updating correctly. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
- identified Oct 02, 2026, 04:22 PM UTC
We have identified an issue impacting a subset of customers that can cause intermittent errors with TeamRaiser donations or TeamRaiser stats not updating correctly. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
- identified Oct 02, 2026, 04:44 PM UTC
We have identified an issue impacting a subset of customers that can cause intermittent errors with TeamRaiser donations or TeamRaiser stats not updating correctly. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
- resolved Oct 02, 2026, 05:05 PM UTC
An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Active Issue Alert – Raiser's Edge® - #000695879
Affected: Raiser's Edge®
Timeline · 2 updates
- investigating Oct 01, 2026, 09:09 PM UTC
We have identified an issue impacting some of our customers causing a "No data available" message in web view batches. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
- resolved Oct 01, 2026, 09:14 PM UTC
This incident has been resolved.
Active Issue Alert – eTapestry - #000695492
Affected: Blackbaud eTapestry®
Timeline · 2 updates
- investigating Sep 30, 2026, 04:58 AM UTC
We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
- resolved Sep 30, 2026, 06:51 AM UTC
This incident has been resolved.
Active Issue Alert – Blackbaud.com - #000695078
Affected: Blackbaud.com
Timeline · 2 updates
- investigating Sep 28, 2026, 01:23 PM UTC
We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the FTP Service for file transfers. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
- resolved Sep 28, 2026, 06:48 PM UTC
An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Active Issue Alert – Blackbaud Education Management Solutions #000695053
Affected: Blackbaud School Website System™Blackbaud Enrollment Management System™Blackbaud Learning Management SystemBlackbaud Student Information System™Core FunctionalitySchool APIBlackbaud Billing Management™
Timeline · 3 updates
- investigating Sep 28, 2026, 10:24 AM UTC
We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
- monitoring Sep 28, 2026, 11:22 AM UTC
Our engineers have successfully implemented a fix and services have stabilized. We are currently monitoring the environment to ensure the issue is fully resolved. Please continue to reference this page for updates.
- resolved Sep 28, 2026, 11:31 AM UTC
An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Active Issue Alert – Raisers Edge and Financial Edge
Affected: Financial Edge®Raiser's Edge®
Timeline · 2 updates
- investigating Sep 28, 2026, 05:27 AM UTC
We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
- resolved Sep 28, 2026, 05:50 AM UTC
This incident has been resolved.
Active Issue Alert – Blackbaud Altru - 000694902
Affected: Blackbaud Altru®
Timeline · 4 updates
- investigating Sep 25, 2026, 02:17 PM UTC
We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
- investigating Sep 25, 2026, 02:39 PM UTC
We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
- monitoring Sep 25, 2026, 03:16 PM UTC
We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
- resolved Sep 25, 2026, 03:23 PM UTC
An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Active Issue Alert – JustGiving® from Blackbaud - #000694432
Affected: JustGiving® from Blackbaud®
Timeline · 4 updates
- investigating Sep 23, 2026, 11:00 AM UTC
We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
- investigating Sep 23, 2026, 12:04 PM UTC
We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
- investigating Sep 23, 2026, 12:50 PM UTC
We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
- resolved Sep 23, 2026, 01:12 PM UTC
An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Active Issue Alert – Luminate Online - #000694368
Affected: Blackbaud Luminate Online®
Timeline · 2 updates
- investigating Sep 22, 2026, 07:56 PM UTC
We have identified an issue causing intermittent timeouts when users attempt to register or access customer sites. Our engineers are actively investigating.
- resolved Sep 22, 2026, 10:03 PM UTC
This incident has been resolved.
Active Issue Alert – School API - #000694246
Affected: School API
Timeline · 3 updates
- investigating Sep 22, 2026, 02:22 PM UTC
We have identified an issue impacting some of our customers causing 504 or related errors when attempting to use features related to School API. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
- monitoring Sep 22, 2026, 02:31 PM UTC
We have identified an issue affecting some customers that may result in 504 and related errors when using School API features. Our engineers have diagnosed the issue and implemented a fix. We are actively monitoring the application to ensure stability. Please continue to check this page for updates.
- resolved Sep 22, 2026, 04:31 PM UTC
An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Active Issue Alert – Raisers Edge RENXT- 000693965
Affected: Raiser's Edge NXT®
Timeline · 6 updates
- investigating Sep 21, 2026, 12:19 PM UTC
We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
- investigating Sep 21, 2026, 12:23 PM UTC
We are continuing to investigate this issue.
- investigating Sep 21, 2026, 12:50 PM UTC
We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
- identified Sep 21, 2026, 01:19 PM UTC
Our engineers have successfully diagnosed the issue, and we are working to address it now. Please continue to reference this page for updates.
- investigating Sep 21, 2026, 01:44 PM UTC
We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause and we have all the appropriate engineers available to get your full service restored as quickly as possible. Next update will be in approximately 2 hours. 1:00 PM EST Please continue to reference this page for updates.
- resolved Sep 21, 2026, 02:31 PM UTC
An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Active Issue Alert – Blackbaud Grantmaking™ - #000693959
Affected: Blackbaud Grantmaking™
Timeline · 11 updates
Active Issue Alert – Blackbaud Grantmaking™ - #000693948
Affected: Blackbaud Grantmaking™
Timeline · 2 updates
- investigating Sep 20, 2026, 04:12 PM UTC
We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within yourcausegrants.com. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
- resolved Sep 20, 2026, 04:57 PM UTC
An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.