Active Issue Alert – Luminate Online - 000678801
Affected: Blackbaud Luminate Online®
Blackbaud Outage History
Blackbaud is up right nowBlackbaud had 98 outages in the last 2 years totaling 274h 39m of downtime — averaging 4 incidents per month.
There were 98 Blackbaud outages since February 9, 2026 totaling 274h 39m of downtime. Each is summarised below — incident details, duration, and resolution information.
Active Issue Alert – Email Services - #000678542
Affected: Blackbaud Online Express™Blackbaud Luminate Online®Blackbaud CRM™Blackbaud NetCommunity™
Timeline · 5 updates
- identified Jun 11, 2026, 03:11 PM UTC
We are aware that some customers are experiencing intermittent slowness, errors or other service issues with email services. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
- identified Jun 11, 2026, 03:26 PM UTC
We are aware that some customers are experiencing intermittent slowness, errors or other service issues with email services. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
- identified Jun 11, 2026, 03:53 PM UTC
We are investigating reports of intermittent issues with Emails getting stuck in "Accepted" status, delays in updating Email Job Status info for sent Emails, and/or input string errors that may occur for business processes or global changes involved with retrieving job status. At this time the jobs appear to send, and it is only the status update back that is not occurring. You do not need to re-send jobs encountering these issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
- monitoring Jun 11, 2026, 04:47 PM UTC
Our engineers have identified the root cause and deployed a fix. Please note that some email statuses may take time to update as we work through the backlog. We are working to fully restore service as quickly as possible. Please continue to monitor this page for updates.
- resolved Jun 11, 2026, 08:08 PM UTC
This incident has been resolved.
Active Issue Alert – Raiser's Edge ® - #000678502
Affected: Raiser's Edge NXT®
Timeline · 5 updates
- investigating Jun 11, 2026, 01:46 PM UTC
We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
- identified Jun 11, 2026, 02:47 PM UTC
We have identified an issue impacting Raiser's Edge 7 Address Finder service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
- identified Jun 11, 2026, 05:07 PM UTC
We have identified an issue impacting Raiser's Edge 7 Address Finder service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
- identified Jun 11, 2026, 06:05 PM UTC
We have identified an issue impacting Raiser's Edge 7 Address Finder service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
- resolved Jun 11, 2026, 08:11 PM UTC
This incident has been resolved.
Active Issue Alert – Blackbaud Tuition Management - #000678082
Affected: Blackbaud Tuition Management™
Timeline · 2 updates
- investigating Jun 09, 2026, 05:50 PM UTC
We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
- resolved Jun 09, 2026, 06:11 PM UTC
An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Active Issue Alert – BBCRM - 000678015
Affected: Blackbaud CRM™
Timeline · 2 updates
- investigating Jun 09, 2026, 02:28 PM UTC
We have identified an issue impacting some of our customers experiencing 401 errors. Causing customers to be denied access. Please continue to reference this page for updates.
- resolved Jun 09, 2026, 03:25 PM UTC
An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Active Issue Alert – Blackbaud Grantmaking™ - #000677979
Affected: Blackbaud Grantmaking™
Timeline · 6 updates
- investigating Jun 09, 2026, 11:18 AM UTC
We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
- investigating Jun 09, 2026, 11:49 AM UTC
We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
- investigating Jun 09, 2026, 12:33 PM UTC
We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
- investigating Jun 09, 2026, 01:18 PM UTC
We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
- investigating Jun 09, 2026, 02:33 PM UTC
We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
- resolved Jun 09, 2026, 02:50 PM UTC
An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Active Issue Alert – Multiple Products - 000677815
Timeline · 1 update
- resolved Jun 15, 2026, 01:57 PM UTC
We are investigating issues processing a subset of payments from Blackbaud applications which may result in errors or very slow response when payment processing. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Active Issue Alert – Blackbaud Education Management - 000677527
Affected: Blackbaud School Website System™Blackbaud Enrollment Management System™Blackbaud Learning Management SystemBlackbaud Student Information System™Core FunctionalitySchool APIBlackbaud Billing Management™
Timeline · 2 updates
- investigating Jun 05, 2026, 11:35 AM UTC
We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
- resolved Jun 05, 2026, 11:55 AM UTC
An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Active Issue Alert – Raiser's Edge NXT - 000677520
Affected: Raiser's Edge NXT®
Timeline · 4 updates
- investigating Jun 05, 2026, 01:26 AM UTC
We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
- identified Jun 05, 2026, 04:21 AM UTC
The issue has been identified and a fix is being implemented.
- identified Jun 05, 2026, 04:28 AM UTC
We are continuing to work on a fix for this issue.
- resolved Jun 05, 2026, 06:31 AM UTC
This incident has been resolved.
Active Issue Alert – Blackbaud Education Management Solutions - #000676618
Affected: Blackbaud School Website System™Blackbaud Enrollment Management System™Blackbaud Learning Management SystemBlackbaud Student Information System™Core FunctionalitySchool APIBlackbaud Billing Management™
Timeline · 3 updates
- investigating Jun 01, 2026, 04:55 PM UTC
We have identified an issue impacting some customers that is causing photo and video uploads to become stuck in a ‘Currently Processing’ state. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
- identified Jun 01, 2026, 06:05 PM UTC
Our engineers have successfully diagnosed the issue and we have the appropriate engineers available working to address it for you. We hope to have your full service restored as quickly as possible. Please continue to reference this page for updates. Next update by 5pm ET.
- resolved Jun 01, 2026, 11:05 PM UTC
An issue impacting some of our customers causing uploads including photos, videos, grade calculations, and notifications to become stuck in a ‘Currently Processing’ state is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Active Issue Alert – Blackbaud Financial Aid Management™ - #000676572
Affected: Blackbaud Financial Aid Management™
Timeline · 2 updates
- investigating Jun 01, 2026, 03:24 PM UTC
We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
- resolved Jun 01, 2026, 03:39 PM UTC
An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Active Issue Alert – RE NXT - 000676526
Affected: Raiser's Edge NXT®
Timeline · 5 updates
- investigating Jun 01, 2026, 12:45 PM UTC
Users unable to upload and access attachments. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
- investigating Jun 01, 2026, 03:46 PM UTC
Fix has implemented and are currently verifying that this issue is resolved. Incident is being placed in monitoring status.
- monitoring Jun 01, 2026, 03:53 PM UTC
Fix has implemented and are currently verifying that this issue is resolved. Incident is being placed in monitoring status.
- investigating Jun 01, 2026, 05:47 PM UTC
We are continuing to investigate this issue.
- resolved Jun 01, 2026, 05:47 PM UTC
This incident has been resolved.
Active Issue Alert –Blackbaud CRM - 000676293
Affected: Blackbaud CRM™ResearchPoint™
Timeline · 11 updates
Active Issue Alert – Blackbaud Raiser's Edge NXT® - #000676098
Affected: Raiser's Edge NXT®
Timeline · 3 updates
- investigating May 28, 2026, 02:55 PM UTC
We have identified an issue impacting some of our customers causing users to receive an error when attempting to approve web view batches: "Can't approve batch". Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
- identified May 28, 2026, 03:05 PM UTC
Our engineers have successfully diagnosed the issue, and we are working to address it now. Please continue to reference this page for updates.
- resolved May 28, 2026, 03:56 PM UTC
An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Active Issue Alert – Blackbaud Financial Edge NXT® - Financial Edge NXT - 000676082
Affected: Financial Edge NXT
Timeline · 4 updates
- investigating May 28, 2026, 02:08 PM UTC
FE NXT expense management emails are being sent to the incorrect users. We have identified an issue impacting some of our customers Causing confusion and frustration for the customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
- investigating May 28, 2026, 02:13 PM UTC
A subset of customers is receiving Expense management notifications emails that are not valid
- investigating May 28, 2026, 03:19 PM UTC
Our engineers have identified the issue and are working on a fix, which we expect may take up to 2 hours to deploy. Please continue to reference this page for updates.
- resolved May 28, 2026, 07:09 PM UTC
This incident has been resolved.
Active Issue Alert – Raiser's Edge NXT® - #000675899
Affected: Raiser's Edge NXT®
Timeline · 2 updates
- investigating May 27, 2026, 05:10 PM UTC
We have identified an issue impacting some customers, resulting in slow performance and intermittent errors when using AI Chat, including the Strategy Assistant and Action Plan generation within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
- resolved May 27, 2026, 08:31 PM UTC
This incident has been resolved.
Active Issue Alert – Blackbaud Education Management Solutions - #000675802
Affected: Blackbaud School Website System™Blackbaud Enrollment Management System™Blackbaud Learning Management SystemBlackbaud Student Information System™Core FunctionalitySchool APIBlackbaud Billing Management™
Timeline · 3 updates
- investigating May 27, 2026, 12:41 PM UTC
We have identified an issue impacting some of our customers causing 403 Forbidden errors when attempting to log in to the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
- investigating May 27, 2026, 12:46 PM UTC
We are continuing to investigate this issue.
- resolved May 27, 2026, 01:50 PM UTC
An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Active Issue Alert – BB Internet Solutions - #000675594
Affected: Blackbaud CRM™Blackbaud Internet Solutions™Blackbaud NetCommunity™
Timeline · 4 updates
- investigating May 26, 2026, 02:12 AM UTC
We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
- investigating May 26, 2026, 02:28 AM UTC
The BBCS team is currently working on the jobs and analyzing logs.
- identified May 26, 2026, 02:38 AM UTC
The team is disabling the BCA pathway to the new system and performing a backout to BO3 to restore the email flow. All related zones have also been disabled.
- resolved May 26, 2026, 02:57 AM UTC
05/25/2026 – 10:34 PM EST – The team confirmed that email flow has been restored and is functioning as expected after disabling the BCA pathway (destination) as part of the fix.
Active Issue Alert – JustGiving- 000675330
Affected: JustGiving® from Blackbaud®
Timeline · 5 updates
- investigating May 22, 2026, 10:15 AM UTC
We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
- investigating May 22, 2026, 10:48 AM UTC
We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
- investigating May 22, 2026, 11:18 AM UTC
We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
- investigating May 22, 2026, 02:34 PM UTC
We are continuing to investigate this issue.
- resolved May 22, 2026, 03:23 PM UTC
An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Active Issue Alert – Raiser's Edge NXT®, Financial Edge NXT® - #000675134
Affected: Financial Edge NXTRaiser's Edge NXT®
Timeline · 2 updates
- investigating May 21, 2026, 02:31 PM UTC
We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
- resolved May 21, 2026, 03:12 PM UTC
An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Active Issue Alert – Raiser's Edge NXT - 000674924
Affected: Raiser's Edge NXT®
Timeline · 3 updates
- investigating May 20, 2026, 03:52 PM UTC
We will be performing a planned failover of our systems as part of ongoing stability and resilience improvements. During this window, some users may experience brief interruptions or degraded performance. We expect full service to resume normally once the activity is complete.
- identified May 20, 2026, 03:52 PM UTC
We will be performing a planned failover of our systems as part of ongoing stability and resilience improvements. During this window, some users may experience brief interruptions or degraded performance. We expect full service to resume normally once the activity is complete.
- resolved May 20, 2026, 04:12 PM UTC
An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Active Issue Alert – JustGiving® from Blackbaud® - #000674859
Affected: JustGiving® from Blackbaud®
Timeline · 2 updates
- investigating May 20, 2026, 01:33 PM UTC
We have identified an issue impacting some of our customers causing errors when creating events within JustGiving. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
- resolved May 20, 2026, 02:17 PM UTC
An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Active Issue Alert – Raiser's Edge NXT - Altru - CRM - Online Giving - 000674535
Affected: Blackbaud Altru®Blackbaud CRM™Raiser's Edge NXT®
Timeline · 3 updates
- investigating May 18, 2026, 07:04 PM UTC
We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
- identified May 18, 2026, 07:04 PM UTC
Online Giving customers are unable to view, create, or edit forms in the donation form designer. Our engineers have identified the issue and are working on a change to address it.
- resolved May 18, 2026, 07:27 PM UTC
An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Active Issue Alert – Raiser's Edge NXT - 000674401
Affected: Raiser's Edge NXT®
Timeline · 4 updates
- investigating May 17, 2026, 07:36 PM UTC
We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
- investigating May 17, 2026, 07:55 PM UTC
We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
- investigating May 17, 2026, 08:44 PM UTC
We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are still working to diagnose the cause and we have the appropriate engineers working to get your full service restored as quickly as possible. Please continue to reference this page for updates.
- resolved May 17, 2026, 09:09 PM UTC
An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Active Issue Alert – Raiser's Edge NXT - 000674257
Affected: Raiser's Edge NXT®
Timeline · 4 updates
- investigating May 15, 2026, 03:25 PM UTC
We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
- investigating May 15, 2026, 03:29 PM UTC
Users are observing that the Ratings and Prospect management tiles return errors preventing them from loading. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
- investigating May 15, 2026, 03:55 PM UTC
Users are observing that the Ratings and Prospect management tiles return errors preventing them from loading. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
- resolved May 15, 2026, 04:08 PM UTC
An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.