- Detected by Pingoru
- Apr 30, 2026, 08:20 PM UTC
- Resolved
- May 01, 2026, 03:31 PM UTC
- Duration
- 19h 10m
Affected: Raiser's Edge NXT®
Timeline · 3 updates
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investigating Apr 30, 2026, 08:20 PM UTC
We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
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investigating Apr 30, 2026, 08:28 PM UTC
A subset of customers are experiencing intermittent latency and/or errors when loading constituent records. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
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resolved May 01, 2026, 03:31 PM UTC
An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Read the full incident report →
- Detected by Pingoru
- Apr 29, 2026, 01:10 PM UTC
- Resolved
- Apr 29, 2026, 02:13 PM UTC
- Duration
- 1h 2m
Affected: Financial Edge NXT
Timeline · 3 updates
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investigating Apr 29, 2026, 01:10 PM UTC
We have identified an issue impacting some of our customers causing errors when attempting to log in or use expense management within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
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investigating Apr 29, 2026, 01:18 PM UTC
Users with notifications enabled may experience a blinking green dot overlay when accessing Expense Management and are unable to interact with the module. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
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resolved Apr 29, 2026, 02:13 PM UTC
An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Read the full incident report →
- Detected by Pingoru
- Apr 27, 2026, 03:23 PM UTC
- Resolved
- Apr 27, 2026, 03:53 PM UTC
- Duration
- 30m
Affected: Raiser's Edge®
Timeline · 4 updates
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investigating Apr 27, 2026, 03:23 PM UTC
We have identified an issue impacting some of our customers impacting their ability to load constituent page features or prompting errors while navigating to different areas of the application. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
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identified Apr 27, 2026, 03:39 PM UTC
The issue has been identified and a fix is being implemented.
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monitoring Apr 27, 2026, 03:48 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Apr 27, 2026, 03:53 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 26, 2026, 09:57 PM UTC
- Resolved
- Apr 26, 2026, 10:46 PM UTC
- Duration
- 48m
Affected: Grateful Patient Solution
Timeline · 3 updates
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investigating Apr 26, 2026, 09:57 PM UTC
We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
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monitoring Apr 26, 2026, 10:07 PM UTC
We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
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resolved Apr 26, 2026, 10:46 PM UTC
An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Read the full incident report →
- Detected by Pingoru
- Apr 24, 2026, 02:53 PM UTC
- Resolved
- Apr 24, 2026, 02:53 PM UTC
- Duration
- —
Affected: Blackbaud Luminate Online®
Timeline · 1 update
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resolved Apr 24, 2026, 02:53 PM UTC
Our engineers identified an issue causing digital wallets from not displaying correctly. Service has since been restored and the issue is now resolved. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Read the full incident report →
- Detected by Pingoru
- Apr 24, 2026, 01:34 PM UTC
- Resolved
- Apr 24, 2026, 08:37 PM UTC
- Duration
- 7h 2m
Affected: Blackbaud Grantmaking™YourCause® GrantsConnect®
Timeline · 8 updates
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investigating Apr 24, 2026, 01:34 PM UTC
We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
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investigating Apr 24, 2026, 01:52 PM UTC
We are continuing to investigate this issue.
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investigating Apr 24, 2026, 01:53 PM UTC
We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
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investigating Apr 24, 2026, 03:02 PM UTC
We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
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monitoring Apr 24, 2026, 03:17 PM UTC
A fix has been implemented and we are monitoring the results.
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monitoring Apr 24, 2026, 03:17 PM UTC
We are continuing to monitor for any further issues.
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monitoring Apr 24, 2026, 03:31 PM UTC
We are continuing to monitor for any further issues.
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resolved Apr 24, 2026, 08:37 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 23, 2026, 08:41 PM UTC
- Resolved
- Apr 23, 2026, 10:54 PM UTC
- Duration
- 2h 12m
Affected: JustGiving® from Blackbaud®
Timeline · 3 updates
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investigating Apr 23, 2026, 08:41 PM UTC
We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
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identified Apr 23, 2026, 10:24 PM UTC
We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers have successfully diagnosed the issue and have all the appropriate engineers working to address it for you. We hope to have your full service restored as quickly as possible. Please continue to reference this page for updates.
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resolved Apr 23, 2026, 10:54 PM UTC
An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Read the full incident report →
- Detected by Pingoru
- Apr 23, 2026, 05:09 PM UTC
- Resolved
- Apr 23, 2026, 05:20 PM UTC
- Duration
- 11m
Affected: Blackbaud Financial Aid Management™
Timeline · 2 updates
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investigating Apr 23, 2026, 05:09 PM UTC
We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
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resolved Apr 23, 2026, 05:20 PM UTC
An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Read the full incident report →
- Detected by Pingoru
- Apr 23, 2026, 02:02 PM UTC
- Resolved
- Apr 23, 2026, 03:24 PM UTC
- Duration
- 1h 22m
Affected: Blackbaud Tuition Management™
Timeline · 3 updates
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investigating Apr 23, 2026, 02:02 PM UTC
We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
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identified Apr 23, 2026, 02:32 PM UTC
We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause and we have all the appropriate engineers available to get your full service restored as quickly as possible. Please continue to reference this page for updates.
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resolved Apr 23, 2026, 03:24 PM UTC
An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Read the full incident report →
- Detected by Pingoru
- Apr 20, 2026, 08:27 PM UTC
- Resolved
- Apr 20, 2026, 09:25 PM UTC
- Duration
- 57m
Affected: Financial Edge NXT
Timeline · 3 updates
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investigating Apr 20, 2026, 08:27 PM UTC
We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
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investigating Apr 20, 2026, 08:37 PM UTC
We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
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resolved Apr 20, 2026, 09:25 PM UTC
An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Read the full incident report →
- Detected by Pingoru
- Apr 20, 2026, 02:44 PM UTC
- Resolved
- Apr 20, 2026, 03:31 PM UTC
- Duration
- 46m
Affected: Raiser's Edge NXT®
Timeline · 3 updates
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investigating Apr 20, 2026, 02:44 PM UTC
We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
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investigating Apr 20, 2026, 03:22 PM UTC
A subset of customers are experiencing the error message "Nothing to see here" when opening query, records, reports, or tables in RENXT. Our engineers are working to resolve this for you as quickly as possible. Please continue to reference this page for updates.
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resolved Apr 20, 2026, 03:31 PM UTC
An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Read the full incident report →
- Detected by Pingoru
- Apr 16, 2026, 03:01 PM UTC
- Resolved
- Apr 16, 2026, 04:36 PM UTC
- Duration
- 1h 34m
Affected: Blackbaud Altru®Blackbaud NetCommunity™
Timeline · 3 updates
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investigating Apr 16, 2026, 03:01 PM UTC
We have identified an issue impacting some of our customers where delivery statistics are not updated for jobs that have been sent. We can confirm that email jobs are sending, only the delivery statistics are being delayed. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
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investigating Apr 16, 2026, 03:29 PM UTC
We have identified an issue impacting some of our customers where delivery statistics are not updated for jobs that have been sent. We can confirm that email jobs are sending, only the delivery statistics are being delayed. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
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resolved Apr 16, 2026, 04:36 PM UTC
An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Read the full incident report →
- Detected by Pingoru
- Apr 14, 2026, 02:23 PM UTC
- Resolved
- Apr 14, 2026, 02:56 PM UTC
- Duration
- 32m
Affected: Blackbaud Tuition Management™
Timeline · 2 updates
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investigating Apr 14, 2026, 02:23 PM UTC
We have identified an issue impacting a subset of customers attempting to access certain pages within Tuition Management. Upon accessing, you will be rerouted to the homepage. Our team is actively investigating and working to resolve this as quickly as possible. Please continue to reference this page for updates.
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resolved Apr 14, 2026, 02:56 PM UTC
An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Read the full incident report →
- Detected by Pingoru
- Apr 14, 2026, 01:44 PM UTC
- Resolved
- Apr 14, 2026, 06:08 PM UTC
- Duration
- 4h 23m
Affected: Financial Edge NXTRaiser's Edge NXT®Grateful Patient Solution
Timeline · 4 updates
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investigating Apr 14, 2026, 01:44 PM UTC
We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
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investigating Apr 14, 2026, 02:09 PM UTC
We have identified an issue impacting a subset of customers accessing SFTP files using a third party application. Our engineers are still working with a third party to diagnose the root cause and work toward a resolution. Please continue to reference this page for updates.
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investigating Apr 14, 2026, 02:28 PM UTC
We have identified an issue impacting a subset of customers accessing SFTP files using recent versions of third party application, FileZilla. We are actively monitoring the situation. Please continue to reference this page for updates. As a temporary workaround, customers could use a stable version of FileZilla (such as 3.69.1 or 3.69.6), where connectivity has been confirmed to work as expected or another SFTP client to access files.
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resolved Apr 14, 2026, 06:08 PM UTC
An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Read the full incident report →
- Detected by Pingoru
- Apr 13, 2026, 08:18 PM UTC
- Resolved
- Apr 15, 2026, 12:30 AM UTC
- Duration
- 1d 4h
Affected: Financial Edge NXTRaiser's Edge NXT®
Timeline · 5 updates
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investigating Apr 13, 2026, 08:18 PM UTC
We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
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investigating Apr 13, 2026, 08:42 PM UTC
A subset of users are receiving the error "Failed to connect to the server because of an SSL error" when attempting to login to database view. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
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investigating Apr 13, 2026, 08:57 PM UTC
A subset of users are receiving the error "Failed to connect to the server because of an SSL error" when attempting to login to database view. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
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monitoring Apr 14, 2026, 01:03 PM UTC
We have made a configuration change based on the findings of our diagnostic teams and vendor guidance. We expect this change to prevent further SSL errors upon login to database view. This incident is moving into a monitoring state to ensure the update works as expected. Please continue to reference the status page for confirmation of resolution or any other further updates which may occur.
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resolved Apr 15, 2026, 12:30 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 13, 2026, 04:49 PM UTC
- Resolved
- Apr 13, 2026, 06:28 PM UTC
- Duration
- 1h 39m
Affected: Blackbaud Altru®Blackbaud CRM™
Timeline · 3 updates
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investigating Apr 13, 2026, 04:49 PM UTC
We have identified an issue impacting some of our customers causing errors when attempting to process credit cards through a Bluefin device within Altru. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
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investigating Apr 13, 2026, 05:36 PM UTC
We have identified an issue impacting some of our customers causing errors when attempting to process credit cards through a Bluefin device within Altru. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
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resolved Apr 13, 2026, 06:28 PM UTC
An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Read the full incident report →
- Detected by Pingoru
- Apr 10, 2026, 05:17 PM UTC
- Resolved
- Apr 10, 2026, 05:57 PM UTC
- Duration
- 40m
Affected: JustGiving® from Blackbaud®
Timeline · 2 updates
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investigating Apr 10, 2026, 05:17 PM UTC
We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
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resolved Apr 10, 2026, 05:57 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 07, 2026, 07:55 PM UTC
- Resolved
- Apr 15, 2026, 10:00 PM UTC
- Duration
- 8d 2h
Affected: Financial Edge NXTRaiser's Edge NXT®
Timeline · 9 updates
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investigating Apr 07, 2026, 07:55 PM UTC
We have identified an issue impacting a subset of our customers causing errors when using Database View with Raiser's Edge NXT and Financial Edge NXT. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
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investigating Apr 07, 2026, 08:34 PM UTC
A subset of customers are experiencing intermittent latency when navigating, or using features such as lists, in Database View. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
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investigating Apr 08, 2026, 03:12 PM UTC
A subset of customers are experiencing intermittent latency when navigating, or using features such as lists, in Database View. Our engineers continue diagnosing the event and working to resolve it for you as quickly as possible. Next update will be 3:30 PM ET. Please continue to reference this page for updates.
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investigating Apr 08, 2026, 08:13 PM UTC
A subset of customers are experiencing intermittent latency while navigating in Database View. This typically manifests as visual disruptions when rendering user interface elements and does not impact process runtimes. Our engineers continue working to resolve this for you as quickly as possible. Next update will be 1 PM ET, 9 Apr 2026. Please continue to reference this page for updates.
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investigating Apr 09, 2026, 06:04 PM UTC
A subset of customers are experiencing intermittent latency while navigating in Database View. This typically manifests as visual disruptions when rendering user interface elements and does not impact process runtimes. Our engineers continue working to resolve this for you as quickly as possible. Next update will be 11 AM ET, 13 Apr 2026. Please continue to reference this page for updates.
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investigating Apr 13, 2026, 07:11 PM UTC
We continue to see intermittent latency for a small subset of users when navigating database view. This typically manifests as visual inconsistencies, such as highlighted modules not being selected, rather than slow-running queries or other processes. We are working with a third-party vendor to resolve this for you as quickly as possible. Please continue to reference this page for updates.
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identified Apr 15, 2026, 03:00 PM UTC
We are making a configuration change that should help mitigate these issues. Some connected users may experience a brief interruption in their connection, but should be able to re-connect afterwards. We will monitor system performance following this change to ensure it works as expected. Please continue to reference the status page for updates.
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monitoring Apr 15, 2026, 03:44 PM UTC
The configuration change is complete and working as expected. We are now seeing more consistent responsiveness when navigating database view. We are moving this incident into a monitoring status for the remainder of the day to ensure continued stability.
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resolved Apr 15, 2026, 10:00 PM UTC
An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Read the full incident report →
- Detected by Pingoru
- Apr 06, 2026, 06:48 AM UTC
- Resolved
- Apr 07, 2026, 01:39 PM UTC
- Duration
- 1d 6h
Affected: Financial Edge NXTRaiser's Edge NXT®
Timeline · 7 updates
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investigating Apr 06, 2026, 06:48 AM UTC
We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
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investigating Apr 06, 2026, 07:05 AM UTC
We are continuing to investigate this issue.
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investigating Apr 06, 2026, 07:29 AM UTC
We are continuing to investigate this issue.
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identified Apr 06, 2026, 08:43 AM UTC
The issue has been identified and a fix is being implemented.
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investigating Apr 06, 2026, 11:45 AM UTC
We have identified an issue impacting a subset of customers who are unable to login to database view. Our engineers have identified the cause of the issue and are working to resolve it as quickly as possible. Please continue to reference this page for updates.
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identified Apr 06, 2026, 01:41 PM UTC
We have identified an issue impacting a subset of customers who are unable to login to database view. Our engineers have identified the cause of the issue and are working to resolve it as quickly as possible. Please continue to reference this page for updates. Next update will be at 3:30pm EST.
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resolved Apr 07, 2026, 01:39 PM UTC
An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Read the full incident report →
- Detected by Pingoru
- Apr 01, 2026, 09:42 PM UTC
- Resolved
- Apr 02, 2026, 02:02 AM UTC
- Duration
- 4h 20m
Affected: Raiser's Edge NXT®
Timeline · 3 updates
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investigating Apr 01, 2026, 09:42 PM UTC
We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
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monitoring Apr 01, 2026, 10:53 PM UTC
The issue has been resolved. Users that are experiencing the issue are advised to logout and log back in again.
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resolved Apr 02, 2026, 02:02 AM UTC
An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Read the full incident report →
- Detected by Pingoru
- Mar 29, 2026, 01:10 AM UTC
- Resolved
- Mar 29, 2026, 01:34 AM UTC
- Duration
- 23m
Affected: Blackbaud Award Management™
Timeline · 2 updates
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investigating Mar 29, 2026, 01:10 AM UTC
We are investigating an issue impacting some of our customers. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
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resolved Mar 29, 2026, 01:34 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Mar 26, 2026, 06:26 PM UTC
- Resolved
- Mar 26, 2026, 10:51 PM UTC
- Duration
- 4h 24m
Affected: Blackbaud Altru®Blackbaud CRM™Raiser's Edge NXT®
Timeline · 2 updates
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investigating Mar 26, 2026, 06:26 PM UTC
Investigating - We have identified an issue affecting the translation and saving of Online Giving branding cards in Canada. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
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resolved Mar 26, 2026, 10:51 PM UTC
An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Read the full incident report →
- Detected by Pingoru
- Mar 25, 2026, 01:52 PM UTC
- Resolved
- Mar 25, 2026, 03:41 PM UTC
- Duration
- 1h 48m
Affected: Blackbaud Merchant Services™Blackbaud Altru®
Timeline · 5 updates
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investigating Mar 25, 2026, 01:52 PM UTC
We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
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investigating Mar 25, 2026, 01:54 PM UTC
Our engineers have identified a vendor issue that impacts a subset of customers capturing card-present transactions with magnetic swipe readers. As a workaround, users can manually key in their payment details. Our engineers are investigating the issue and will provide updates here.
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investigating Mar 25, 2026, 02:21 PM UTC
Our engineers have identified a vendor issue that impacts a subset of customers capturing card-present transactions with magnetic swipe readers. As a workaround, users can manually key in their payment details. Our engineers are investigating the issue and will provide updates here.
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investigating Mar 25, 2026, 02:46 PM UTC
The vendor issue that has been identified impacts a subset of customers capturing card-present transactions with magnetic swipe readers. This issue does not impact MobilePay Terminal, WisePOS E, or BlueFin devices. As a workaround, users can manually key in their payment details. Our engineers are investigating the issue and will provide updates here.
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resolved Mar 25, 2026, 03:41 PM UTC
An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Read the full incident report →
- Detected by Pingoru
- Mar 24, 2026, 05:26 PM UTC
- Resolved
- Mar 24, 2026, 08:10 PM UTC
- Duration
- 2h 44m
Affected: Blackbaud Merchant Services™Blackbaud School Website System™Blackbaud Grantmaking™Accounts Payable APIBlackbaud.comBlackbaud Fundraiser Performance Management™Luminate CMSBlackbaud Altru®Financial Edge NXTBlackbaud Enrollment Management System™Blackbaud Outcomes™Blackbaud MobilePay™signin.blackbaud.comFPM Data IntegrationLuminate IntegrationGeneral Ledger APIPayments APISupportBlackbaud Luminate Online®Statistical Unit APIBlackbaud IDBlackbaud MobilePay Terminal™Luminate WebServicesBlackbaud CRM™Treasury APITeam RaiserBlackbaud eTapestry®Blackbaud Guided Fundraising™Blackbaud Internet Solutions™Blackbaud Tuition Management™Blackbaud Website PackageFinancial Edge®JustGiving® from Blackbaud®Raiser's Edge®ResearchPoint™
Timeline · 6 updates
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investigating Mar 24, 2026, 05:04 PM UTC
We are receiving reports of 504 Gateway Errors and Timeout Errors across our systems. Our engineers are investigating the issue and will provide updates here.
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investigating Mar 24, 2026, 05:21 PM UTC
We are receiving reports of 504 Gateway Errors and Timeout Errors across our systems. Our engineers are investigating the issue and will provide updates here.
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investigating Mar 24, 2026, 05:26 PM UTC
We are receiving reports of 504 Gateway Errors and Timeout Errors across our systems. Our engineers are investigating the issue and will provide updates here.
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investigating Mar 24, 2026, 05:46 PM UTC
We are receiving reports of 504 Gateway Errors and Timeout Errors across our systems. Our engineers are investigating the issue and will provide updates here.
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monitoring Mar 24, 2026, 06:46 PM UTC
We continue to see stable login response times and reduced navigation errors following recent configuration changes. We will continue to monitor system performance to ensure ongoing stability. Please continue to reference this page for updates.
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resolved Mar 24, 2026, 08:10 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Mar 24, 2026, 12:20 PM UTC
- Resolved
- Mar 24, 2026, 12:45 PM UTC
- Duration
- 24m
Affected: Raiser's Edge NXT®
Timeline · 3 updates
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investigating Mar 24, 2026, 12:20 PM UTC
We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
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investigating Mar 24, 2026, 12:32 PM UTC
We have identified an issue impacting a subset of our customers causing their Citrix access page to be blank. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
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resolved Mar 24, 2026, 12:45 PM UTC
An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Read the full incident report →
