Blackbaud incident

Active Issue Alert – Blackbaud Altru® - #000691526

Blackbaud experienced a minor incident on September 3, 2026 affecting Blackbaud Altru®, lasting 3h 19m. The incident has been resolved; the full update timeline is below.

Started: Sep 03, 2026, 05:39 PM UTC
Resolved: Sep 03, 2026, 08:59 PM UTC
Duration: 3h 19m
Detected by Pingoru: Sep 03, 2026, 05:39 PM UTC

Affected components

Blackbaud Altru®

Update timeline

investigating Sep 03, 2026, 05:39 PM UTC

We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
resolved Sep 03, 2026, 08:59 PM UTC

An issue impacting some customers that was causing unresolved order errors for Diner's Club and American Express transactions has been resolved.