Blackbaud incident

Active Issue Alert – Luminate Online - #000694368

Major Resolved View vendor source →

Blackbaud experienced a major incident on September 22, 2026 affecting Blackbaud Luminate Online®, lasting 2h 6m. The incident has been resolved; the full update timeline is below.

Started
Sep 22, 2026, 07:56 PM UTC
Resolved
Sep 22, 2026, 10:03 PM UTC
Duration
2h 6m
Detected by Pingoru
Sep 22, 2026, 07:56 PM UTC

Affected components

Blackbaud Luminate Online®

Update timeline

  1. investigating Sep 22, 2026, 07:56 PM UTC

    We have identified an issue causing intermittent timeouts when users attempt to register or access customer sites. Our engineers are actively investigating.

  2. resolved Sep 22, 2026, 10:03 PM UTC

    This incident has been resolved.