Blackbaud incident
Active Issue Alert – Blackbaud Luminate Online - 000695957
Blackbaud experienced a minor incident on October 2, 2026 affecting Blackbaud Luminate Online®, lasting 1h 25m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Oct 02, 2026, 03:39 PM UTC
We have identified an issue impacting a subset of customers that can cause intermittent errors with TeamRaiser donations or TeamRaiser stats not updating correctly. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
- identified Oct 02, 2026, 04:22 PM UTC
We have identified an issue impacting a subset of customers that can cause intermittent errors with TeamRaiser donations or TeamRaiser stats not updating correctly. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
- identified Oct 02, 2026, 04:44 PM UTC
We have identified an issue impacting a subset of customers that can cause intermittent errors with TeamRaiser donations or TeamRaiser stats not updating correctly. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
- resolved Oct 02, 2026, 05:05 PM UTC
An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.