Blackbaud Outage History

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Blackbaud had 98 outages in the last 2 years totaling 298h 4m of downtime — averaging 4 incidents per month.

There were 98 Blackbaud outages since February 9, 2026 totaling 298h 4m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.blackbaud.com

Minor April 14, 2026

Active Issue Alert – Tuition Management- 000668859

Detected by Pingoru
Apr 14, 2026, 02:23 PM UTC
Resolved
Apr 14, 2026, 02:56 PM UTC
Duration
32m
Affected: Blackbaud Tuition Management™
Timeline · 2 updates
  1. investigating Apr 14, 2026, 02:23 PM UTC

    We have identified an issue impacting a subset of customers attempting to access certain pages within Tuition Management. Upon accessing, you will be rerouted to the homepage. Our team is actively investigating and working to resolve this as quickly as possible. Please continue to reference this page for updates.

  2. resolved Apr 14, 2026, 02:56 PM UTC

    An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.

Read the full incident report →

Minor April 14, 2026

Active Issue Alert – Financial Edge NXT, Raiser's Edge NXT and YourCause - 000668835

Detected by Pingoru
Apr 14, 2026, 01:44 PM UTC
Resolved
Apr 14, 2026, 06:08 PM UTC
Duration
4h 23m
Affected: Financial Edge NXTRaiser's Edge NXT®Grateful Patient Solution
Timeline · 4 updates
  1. investigating Apr 14, 2026, 01:44 PM UTC

    We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.

  2. investigating Apr 14, 2026, 02:09 PM UTC

    We have identified an issue impacting a subset of customers accessing SFTP files using a third party application. Our engineers are still working with a third party to diagnose the root cause and work toward a resolution. Please continue to reference this page for updates.

  3. investigating Apr 14, 2026, 02:28 PM UTC

    We have identified an issue impacting a subset of customers accessing SFTP files using recent versions of third party application, FileZilla. We are actively monitoring the situation. Please continue to reference this page for updates. As a temporary workaround, customers could use a stable version of FileZilla (such as 3.69.1 or 3.69.6), where connectivity has been confirmed to work as expected or another SFTP client to access files.

  4. resolved Apr 14, 2026, 06:08 PM UTC

    An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.

Read the full incident report →

Minor April 13, 2026

Active Issue Alert – Blackbaud Raiser's Edge, Blackbaud Financial Edge - #000668747

Detected by Pingoru
Apr 13, 2026, 08:18 PM UTC
Resolved
Apr 15, 2026, 12:30 AM UTC
Duration
1d 4h
Affected: Financial Edge NXTRaiser's Edge NXT®
Timeline · 5 updates
  1. investigating Apr 13, 2026, 08:18 PM UTC

    We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

  2. investigating Apr 13, 2026, 08:42 PM UTC

    A subset of users are receiving the error "Failed to connect to the server because of an SSL error" when attempting to login to database view. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

  3. investigating Apr 13, 2026, 08:57 PM UTC

    A subset of users are receiving the error "Failed to connect to the server because of an SSL error" when attempting to login to database view. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

  4. monitoring Apr 14, 2026, 01:03 PM UTC

    We have made a configuration change based on the findings of our diagnostic teams and vendor guidance. We expect this change to prevent further SSL errors upon login to database view. This incident is moving into a monitoring state to ensure the update works as expected. Please continue to reference the status page for confirmation of resolution or any other further updates which may occur.

  5. resolved Apr 15, 2026, 12:30 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 13, 2026

Active Issue Alert – Blackbaud Altru®, Blackbaud CRM™ - #000668678

Detected by Pingoru
Apr 13, 2026, 04:49 PM UTC
Resolved
Apr 13, 2026, 06:28 PM UTC
Duration
1h 39m
Affected: Blackbaud Altru®Blackbaud CRM™
Timeline · 3 updates
  1. investigating Apr 13, 2026, 04:49 PM UTC

    We have identified an issue impacting some of our customers causing errors when attempting to process credit cards through a Bluefin device within Altru. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

  2. investigating Apr 13, 2026, 05:36 PM UTC

    We have identified an issue impacting some of our customers causing errors when attempting to process credit cards through a Bluefin device within Altru. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

  3. resolved Apr 13, 2026, 06:28 PM UTC

    An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.

Read the full incident report →

Minor April 10, 2026

Active Issue Alert – JustGiving - 000668493

Detected by Pingoru
Apr 10, 2026, 05:17 PM UTC
Resolved
Apr 10, 2026, 05:57 PM UTC
Duration
40m
Affected: JustGiving® from Blackbaud®
Timeline · 2 updates
  1. investigating Apr 10, 2026, 05:17 PM UTC

    We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

  2. resolved Apr 10, 2026, 05:57 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 6, 2026

Active Issue Alert – RE/FE NXT - 000667475

Detected by Pingoru
Apr 06, 2026, 06:48 AM UTC
Resolved
Apr 07, 2026, 01:39 PM UTC
Duration
1d 6h
Affected: Financial Edge NXTRaiser's Edge NXT®
Timeline · 7 updates
  1. investigating Apr 06, 2026, 06:48 AM UTC

    We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.

  2. investigating Apr 06, 2026, 07:05 AM UTC

    We are continuing to investigate this issue.

  3. investigating Apr 06, 2026, 07:29 AM UTC

    We are continuing to investigate this issue.

  4. identified Apr 06, 2026, 08:43 AM UTC

    The issue has been identified and a fix is being implemented.

  5. investigating Apr 06, 2026, 11:45 AM UTC

    We have identified an issue impacting a subset of customers who are unable to login to database view. Our engineers have identified the cause of the issue and are working to resolve it as quickly as possible. Please continue to reference this page for updates.

  6. identified Apr 06, 2026, 01:41 PM UTC

    We have identified an issue impacting a subset of customers who are unable to login to database view. Our engineers have identified the cause of the issue and are working to resolve it as quickly as possible. Please continue to reference this page for updates. Next update will be at 3:30pm EST.

  7. resolved Apr 07, 2026, 01:39 PM UTC

    An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.

Read the full incident report →

Minor April 1, 2026

Active Issue Alert – Raiser's Edge NXT - 000667109

Detected by Pingoru
Apr 01, 2026, 09:42 PM UTC
Resolved
Apr 02, 2026, 02:02 AM UTC
Duration
4h 20m
Affected: Raiser's Edge NXT®
Timeline · 3 updates
  1. investigating Apr 01, 2026, 09:42 PM UTC

    We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

  2. monitoring Apr 01, 2026, 10:53 PM UTC

    The issue has been resolved. Users that are experiencing the issue are advised to logout and log back in again.

  3. resolved Apr 02, 2026, 02:02 AM UTC

    An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.

Read the full incident report →

Critical March 29, 2026

Active Issue Alert – Blackbaud Award Management

Detected by Pingoru
Mar 29, 2026, 01:10 AM UTC
Resolved
Mar 29, 2026, 01:34 AM UTC
Duration
23m
Affected: Blackbaud Award Management™
Timeline · 2 updates
  1. investigating Mar 29, 2026, 01:10 AM UTC

    We are investigating an issue impacting some of our customers. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

  2. resolved Mar 29, 2026, 01:34 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 26, 2026

Active Issue Alert – Raiser's Edge NXT, CRM, Altru - 000666105

Detected by Pingoru
Mar 26, 2026, 06:26 PM UTC
Resolved
Mar 26, 2026, 10:51 PM UTC
Duration
4h 24m
Affected: Blackbaud Altru®Blackbaud CRM™Raiser's Edge NXT®
Timeline · 2 updates
  1. investigating Mar 26, 2026, 06:26 PM UTC

    Investigating - We have identified an issue affecting the translation and saving of Online Giving branding cards in Canada. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

  2. resolved Mar 26, 2026, 10:51 PM UTC

    An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.

Read the full incident report →

Minor March 25, 2026

Active Issue Alert – Blackbaud Merchant Services and Blackbaud Altru - 000665766

Detected by Pingoru
Mar 25, 2026, 01:52 PM UTC
Resolved
Mar 25, 2026, 03:41 PM UTC
Duration
1h 48m
Affected: Blackbaud Merchant Services™Blackbaud Altru®
Timeline · 5 updates
  1. investigating Mar 25, 2026, 01:52 PM UTC

    We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.

  2. investigating Mar 25, 2026, 01:54 PM UTC

    Our engineers have identified a vendor issue that impacts a subset of customers capturing card-present transactions with magnetic swipe readers. As a workaround, users can manually key in their payment details. Our engineers are investigating the issue and will provide updates here.

  3. investigating Mar 25, 2026, 02:21 PM UTC

    Our engineers have identified a vendor issue that impacts a subset of customers capturing card-present transactions with magnetic swipe readers. As a workaround, users can manually key in their payment details. Our engineers are investigating the issue and will provide updates here.

  4. investigating Mar 25, 2026, 02:46 PM UTC

    The vendor issue that has been identified impacts a subset of customers capturing card-present transactions with magnetic swipe readers. This issue does not impact MobilePay Terminal, WisePOS E, or BlueFin devices. As a workaround, users can manually key in their payment details. Our engineers are investigating the issue and will provide updates here.

  5. resolved Mar 25, 2026, 03:41 PM UTC

    An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.

Read the full incident report →

Critical March 24, 2026

Active Issue Alert – BBID - Multiple Products - 000665599

Detected by Pingoru
Mar 24, 2026, 05:26 PM UTC
Resolved
Mar 24, 2026, 08:10 PM UTC
Duration
2h 44m
Affected: Blackbaud Merchant Services™Blackbaud School Website System™Blackbaud Grantmaking™Accounts Payable APIBlackbaud.comBlackbaud Fundraiser Performance Management™Luminate CMSBlackbaud Altru®Financial Edge NXTBlackbaud Enrollment Management System™Blackbaud Outcomes™Blackbaud MobilePay™signin.blackbaud.comFPM Data IntegrationLuminate IntegrationGeneral Ledger APIPayments APISupportBlackbaud Luminate Online®Statistical Unit APIBlackbaud IDBlackbaud MobilePay Terminal™Luminate WebServicesBlackbaud CRM™Treasury APITeam RaiserBlackbaud eTapestry®Blackbaud Guided Fundraising™Blackbaud Internet Solutions™Blackbaud Tuition Management™Blackbaud Website PackageFinancial Edge®JustGiving® from Blackbaud®Raiser's Edge®ResearchPoint™
Timeline · 6 updates
  1. investigating Mar 24, 2026, 05:04 PM UTC

    We are receiving reports of 504 Gateway Errors and Timeout Errors across our systems. Our engineers are investigating the issue and will provide updates here.

  2. investigating Mar 24, 2026, 05:21 PM UTC

    We are receiving reports of 504 Gateway Errors and Timeout Errors across our systems. Our engineers are investigating the issue and will provide updates here.

  3. investigating Mar 24, 2026, 05:26 PM UTC

    We are receiving reports of 504 Gateway Errors and Timeout Errors across our systems. Our engineers are investigating the issue and will provide updates here.

  4. investigating Mar 24, 2026, 05:46 PM UTC

    We are receiving reports of 504 Gateway Errors and Timeout Errors across our systems. Our engineers are investigating the issue and will provide updates here.

  5. monitoring Mar 24, 2026, 06:46 PM UTC

    We continue to see stable login response times and reduced navigation errors following recent configuration changes. We will continue to monitor system performance to ensure ongoing stability. Please continue to reference this page for updates.

  6. resolved Mar 24, 2026, 08:10 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 24, 2026

Active Issue Alert – Raiser's Edge NXT - 000665512

Detected by Pingoru
Mar 24, 2026, 12:20 PM UTC
Resolved
Mar 24, 2026, 12:45 PM UTC
Duration
24m
Affected: Raiser's Edge NXT®
Timeline · 3 updates
  1. investigating Mar 24, 2026, 12:20 PM UTC

    We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.

  2. investigating Mar 24, 2026, 12:32 PM UTC

    We have identified an issue impacting a subset of our customers causing their Citrix access page to be blank. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

  3. resolved Mar 24, 2026, 12:45 PM UTC

    An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.

Read the full incident report →

Major March 23, 2026

Active Issue Alert – Grantmaking - 000665440

Detected by Pingoru
Mar 23, 2026, 08:24 PM UTC
Resolved
Mar 23, 2026, 09:27 PM UTC
Duration
1h 3m
Affected: Blackbaud Grantmaking™
Timeline · 3 updates
  1. investigating Mar 23, 2026, 08:24 PM UTC

    We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

  2. identified Mar 23, 2026, 08:34 PM UTC

    Users of the Applicant and Grantee Portals may receive the error "The application cannot be saved" when beginning an online Program form. An application is still created when the error is received. Our engineers have identified the cause and working to address it for you as quickly as possible. Please continue to reference this page for updates.

  3. resolved Mar 23, 2026, 09:27 PM UTC

    An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.

Read the full incident report →

Minor March 23, 2026

Active Issue Alert – Raisers Edge - 000665376

Detected by Pingoru
Mar 23, 2026, 05:09 PM UTC
Resolved
Mar 23, 2026, 08:30 PM UTC
Duration
3h 20m
Affected: Raiser's Edge®
Timeline · 4 updates
  1. investigating Mar 23, 2026, 05:09 PM UTC

    We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.

  2. investigating Mar 23, 2026, 06:30 PM UTC

    We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.

  3. investigating Mar 23, 2026, 07:02 PM UTC

    We have identified an issue impacting some of our customers causing delayed updates for Lists and Dashboards. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.

  4. resolved Mar 23, 2026, 08:30 PM UTC

    An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.

Read the full incident report →

Major March 22, 2026

Active Issue Alert – Raisers Edge NXT - 000665283

Detected by Pingoru
Mar 22, 2026, 01:37 PM UTC
Resolved
Mar 22, 2026, 08:08 PM UTC
Duration
6h 31m
Affected: Raiser's Edge®
Timeline · 5 updates
  1. investigating Mar 22, 2026, 01:37 PM UTC

    We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

  2. investigating Mar 22, 2026, 01:46 PM UTC

    We have identified an issue impacting a subset of our customers causing them to be unable to launch database view or navigate and work in web view. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

  3. investigating Mar 22, 2026, 03:29 PM UTC

    We have identified an issue impacting a subset of our customers causing them to be unable to launch database view or navigate and work in web view. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

  4. investigating Mar 22, 2026, 04:47 PM UTC

    We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause and we have all the appropriate engineers available to get your full service restored as quickly as possible. Please continue to reference this page for updates.

  5. resolved Mar 22, 2026, 08:08 PM UTC

    An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.

Read the full incident report →

Minor March 20, 2026

Active Issue Alert – RE & FE NXT - 000665061

Detected by Pingoru
Mar 20, 2026, 01:08 PM UTC
Resolved
Mar 20, 2026, 03:33 PM UTC
Duration
2h 25m
Affected: Financial Edge NXTRaiser's Edge NXT®
Timeline · 5 updates
  1. investigating Mar 20, 2026, 01:08 PM UTC

    We have identified an issue with users seeing a blank Citrix Access page and experiencing latency in RENXT. Our engineers are working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.

  2. investigating Mar 20, 2026, 01:20 PM UTC

    We have identified an issue with users seeing a blank Citrix Access page and experiencing latency in RE and FE NXT. Our engineers are working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.

  3. investigating Mar 20, 2026, 01:22 PM UTC

    We are continuing to investigate this issue.

  4. investigating Mar 20, 2026, 01:22 PM UTC

    We have identified an issue with users seeing a blank Citrix Access page and experiencing latency in RE and FE NXT. Our engineers are working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.

  5. resolved Mar 20, 2026, 03:33 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 19, 2026

Active Issue Alert – Blackbaud.com - #000664979

Detected by Pingoru
Mar 19, 2026, 08:29 PM UTC
Resolved
Mar 19, 2026, 09:10 PM UTC
Duration
40m
Affected: Blackbaud.com
Timeline · 3 updates
  1. investigating Mar 19, 2026, 08:29 PM UTC

    We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

  2. investigating Mar 19, 2026, 08:33 PM UTC

    For users attempting to access their Blackbaud Solutions or systems please go to app.blackbaud.com or directly to your product URL to sign in.

  3. resolved Mar 19, 2026, 09:10 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical March 18, 2026

Active Issue Alert – Blackbaud Fundraiser Performance Management - 000664684

Detected by Pingoru
Mar 18, 2026, 06:32 PM UTC
Resolved
Mar 18, 2026, 09:49 PM UTC
Duration
3h 17m
Affected: Blackbaud Fundraiser Performance Management™
Timeline · 3 updates
  1. investigating Mar 18, 2026, 06:32 PM UTC

    We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

  2. investigating Mar 18, 2026, 09:38 PM UTC

    We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause and we have all the appropriate engineers available to get your full service restored as quickly as possible. Please continue to reference this page for updates.

  3. resolved Mar 18, 2026, 09:49 PM UTC

    An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.

Read the full incident report →

Minor March 17, 2026

Active Issue Alert – JustGiving® - #000664266

Detected by Pingoru
Mar 17, 2026, 12:19 PM UTC
Resolved
Mar 17, 2026, 12:23 PM UTC
Duration
4m
Affected: JustGiving® from Blackbaud®
Timeline · 2 updates
  1. investigating Mar 17, 2026, 12:19 PM UTC

    We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

  2. resolved Mar 17, 2026, 12:23 PM UTC

    An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.

Read the full incident report →

Minor March 16, 2026

Active Issue Alert – Blackbaud Fundraiser Performance Management - 000664182

Detected by Pingoru
Mar 16, 2026, 08:13 PM UTC
Resolved
Mar 16, 2026, 08:37 PM UTC
Duration
24m
Affected: Blackbaud Fundraiser Performance Management™
Timeline · 3 updates
  1. investigating Mar 16, 2026, 08:13 PM UTC

    We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

  2. identified Mar 16, 2026, 08:25 PM UTC

    We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.

  3. resolved Mar 16, 2026, 08:37 PM UTC

    An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.

Read the full incident report →

Minor March 16, 2026

Active Issue Alert – Luminate Online - 000664139

Detected by Pingoru
Mar 16, 2026, 06:35 PM UTC
Resolved
Mar 16, 2026, 07:30 PM UTC
Duration
55m
Affected: Blackbaud Luminate Online®
Timeline · 4 updates
  1. investigating Mar 16, 2026, 06:35 PM UTC

    We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

  2. identified Mar 16, 2026, 06:53 PM UTC

    We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers have successfully diagnosed the issue, and we are working to address it now. Please continue to reference this page for updates.

  3. identified Mar 16, 2026, 07:22 PM UTC

    We are currently investigating an issue affecting a subset of users who may receive a “required field missing” error when submitting a form. Our engineers are actively working to identify the cause and implement a resolution. Please continue to monitor this page for updates.

  4. resolved Mar 16, 2026, 07:30 PM UTC

    An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.

Read the full incident report →

Minor March 16, 2026

Active Issue Alert – Luminate Online/Raisers Edge Integration - 000664074

Detected by Pingoru
Mar 16, 2026, 03:35 PM UTC
Resolved
Mar 16, 2026, 05:56 PM UTC
Duration
2h 21m
Affected: Payment Services
Timeline · 2 updates
  1. investigating Mar 16, 2026, 03:35 PM UTC

    We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

  2. resolved Mar 16, 2026, 05:56 PM UTC

    An issue impacting a subset of our customers is now resolved and transactions are now processing. If you have any questions about status in the future, you can always get updates at this page. Thank you.

Read the full incident report →

Minor March 14, 2026

Active Issue Alert – Raisers Edge - 000663987

Detected by Pingoru
Mar 14, 2026, 01:44 PM UTC
Resolved
Mar 14, 2026, 03:55 PM UTC
Duration
2h 10m
Affected: Raiser's Edge®
Timeline · 3 updates
  1. investigating Mar 14, 2026, 01:44 PM UTC

    We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

  2. identified Mar 14, 2026, 03:49 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Mar 14, 2026, 03:55 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice March 13, 2026

Active Issue Alert – Award Management- 000663844

Detected by Pingoru
Mar 13, 2026, 03:33 PM UTC
Resolved
Mar 13, 2026, 03:52 PM UTC
Duration
19m
Affected: Blackbaud Award Management™
Timeline · 2 updates
  1. investigating Mar 13, 2026, 03:33 PM UTC

    We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

  2. resolved Mar 13, 2026, 03:52 PM UTC

    An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.

Read the full incident report →