Blackbaud incident

Active Issue Alert – Blackbaud Merchant Services™ - #000691282

Blackbaud experienced a minor incident on September 2, 2026 affecting Blackbaud Merchant Services™, lasting 5h 21m. The incident has been resolved; the full update timeline is below.

Started: Sep 02, 2026, 05:26 PM UTC
Resolved: Sep 02, 2026, 10:47 PM UTC
Duration: 5h 21m
Detected by Pingoru: Sep 02, 2026, 05:26 PM UTC

Affected components

Blackbaud Merchant Services™

Update timeline

investigating Sep 02, 2026, 05:26 PM UTC

We have identified an issue impacting some of our customers attempting to set up new Merchant Services accounts. Users are experiencing error: Data can't be saved. Try again in a few moments. when attempting to finish setting up a new account. NOTE: This does not impact payments for existing BBMS accounts. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
resolved Sep 02, 2026, 10:47 PM UTC

This incident has been resolved.