Blackbaud experienced a major incident on September 22, 2026 affecting School API, lasting 2h 8m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 22, 2026, 02:22 PM UTC
We have identified an issue impacting some of our customers causing 504 or related errors when attempting to use features related to School API. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
- monitoring Sep 22, 2026, 02:31 PM UTC
We have identified an issue affecting some customers that may result in 504 and related errors when using School API features. Our engineers have diagnosed the issue and implemented a fix. We are actively monitoring the application to ensure stability. Please continue to check this page for updates.
- resolved Sep 22, 2026, 04:31 PM UTC
An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.