Blackbaud experienced a major incident on September 16, 2026 affecting Support, lasting 1h 27m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 16, 2026, 12:44 PM UTC
Customers may experience intermittent delays and errors when contacting support. We are working with our 3rd party vendor on a resolution.
- investigating Sep 16, 2026, 01:26 PM UTC
We are currently experiencing intermittent issues with our third-party routing provider while contacting Support and access to our Knowledgebase. For the fastest assistance and if you are able, please submit a support case through the Support Portal while we work to resolve the issue.
- resolved Sep 16, 2026, 02:11 PM UTC
An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.