Blackbaud incident

Active Issue Alert – Blackbaud Grantmaking™ - #000693959

Minor Resolved View vendor source →

Blackbaud experienced a minor incident on September 21, 2026 affecting Blackbaud Grantmaking™, lasting 1d 5h. The incident has been resolved; the full update timeline is below.

Started
Sep 21, 2026, 10:01 AM UTC
Resolved
Sep 22, 2026, 03:39 PM UTC
Duration
1d 5h
Detected by Pingoru
Sep 21, 2026, 10:01 AM UTC

Affected components

Blackbaud Grantmaking™

Update timeline

  1. investigating Sep 21, 2026, 09:20 AM UTC

    We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.

  2. investigating Sep 21, 2026, 10:01 AM UTC

    "File uploads in our UK location are currently being impacted"

  3. identified Sep 21, 2026, 10:06 AM UTC

    ..

  4. investigating Sep 21, 2026, 10:06 AM UTC

    ..

  5. identified Sep 21, 2026, 10:09 AM UTC

    Customers in the UK may experience issues uploading documents within Blackbaud Grantmaking. Our engineering team has identified the issue and is actively working toward a resolution. The incident bridge is currently paused pending additional support and is scheduled to reconvene at 8:00 AM EST. We will provide further updates as more information becomes available.

  6. identified Sep 21, 2026, 10:11 AM UTC

    We are continuing to work on a fix for this issue.

  7. investigating Sep 21, 2026, 02:39 PM UTC

    We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause and we have all the appropriate engineers available to get your full service restored as quickly as possible. Next update 12:00 PM EST Please continue to reference this page for updates.

  8. investigating Sep 21, 2026, 04:23 PM UTC

    We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause and we have all the appropriate engineers available to get your full service restored as quickly as possible. Next update 5:00 PM EST Please continue to reference this page for updates.

  9. investigating Sep 21, 2026, 08:20 PM UTC

    We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause and we have all the appropriate engineers available to get your full service restored as quickly as possible. Next update 8:00 AM EST on Sep 22nd. Please continue to reference this page for updates.

  10. investigating Sep 22, 2026, 12:13 PM UTC

    We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause, and we have all the appropriate engineers available to get your full service restored as quickly as possible. Next update by 12:00 PM EST. Please continue to reference this page for updates.

  11. resolved Sep 22, 2026, 03:39 PM UTC

    An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.