Avaya Cloud Outage History

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There were 8 Avaya Cloud outages since February 3, 2026 totaling 538h 19m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.avayacloud.com

Major April 23, 2026

Prod-NA Datacenter — Historical reporting not loading data

Detected by Pingoru
Apr 23, 2026, 07:36 PM UTC
Resolved
Apr 23, 2026, 11:25 PM UTC
Duration
3h 49m
Affected: Analytics - North America (NA)
Timeline · 3 updates
  1. identified Apr 23, 2026, 07:36 PM UTC

    We’re investigating an issue in Production (NA) where historical reporting does not display data as expected. We’re working to confirm the scope, identify the cause, and restore normal behavior. Updates will be posted here as we learn more.

  2. monitoring Apr 23, 2026, 08:30 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 23, 2026, 11:25 PM UTC

    This incident has been resolved.

Read the full incident report →

Major March 26, 2026

AX Public | Agents Unable to Handle Interactions | Prod-UK Data Center

Detected by Pingoru
Mar 26, 2026, 10:06 AM UTC
Resolved
Mar 27, 2026, 08:06 AM UTC
Duration
22h
Affected: Voice - United Kingdom (UK)Email - United Kingdom (UK)Chat - United Kingdom (UK)Messaging - United Kingdom (UK)
Timeline · 3 updates
  1. investigating Mar 26, 2026, 10:06 AM UTC

    We are currently investigating an incident. Agents become stuck in status and cannot continue work. The AXP client becomes unresponsive, and agents are unable to: make outbound calls accept inbound calls receive new interactions log out or reset status Inbound calls are not being accepted by agents and are resulting in RONA. This is a service-level issue affecting the multiple agent population. Our teams are actively working to identify the root cause and restore service as quickly as possible. We will provide further updates as more information becomes available.

  2. monitoring Mar 26, 2026, 11:18 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Mar 27, 2026, 08:06 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 19, 2026

Prod-NA: Historical reporting is not showing up data

Detected by Pingoru
Mar 19, 2026, 10:59 PM UTC
Resolved
Mar 20, 2026, 01:27 PM UTC
Duration
14h 28m
Affected: Analytics - North America (NA)
Timeline · 3 updates
  1. investigating Mar 19, 2026, 10:59 PM UTC

    Historical reporting is not showing up data since 00:00 AM Mar 19.

  2. monitoring Mar 20, 2026, 06:39 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Mar 20, 2026, 01:27 PM UTC

    The incident has been resolved

Read the full incident report →

Notice March 18, 2026

Prod-NA : Workspaces agent not able to "Go Ready" state

Detected by Pingoru
Mar 18, 2026, 12:39 AM UTC
Resolved
Mar 18, 2026, 12:17 PM UTC
Duration
11h 37m
Affected: Voice - North America (NA)Email - North America (NA)Chat - North America (NA)Messaging - North America (NA)
Timeline · 4 updates
  1. investigating Mar 18, 2026, 12:39 AM UTC

    We are currently investigating the issue.

  2. identified Mar 18, 2026, 02:08 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Mar 18, 2026, 02:09 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Mar 18, 2026, 12:17 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 27, 2026

Prod-UK : Ongoing instability with AXP Customer Journey

Detected by Pingoru
Feb 27, 2026, 12:07 AM UTC
Resolved
Mar 18, 2026, 12:28 AM UTC
Duration
19d
Affected: Voice - United Kingdom (UK)Email - United Kingdom (UK)Chat - United Kingdom (UK)Messaging - United Kingdom (UK)Analytics - United Kingdom (UK)Social Connections - United Kingdom (UK)API Access - United Kingdom (UK)Preview Dialing - United Kingdom (UK)
Timeline · 4 updates
  1. investigating Feb 27, 2026, 12:07 AM UTC

    We are currently investigating this issue.

  2. identified Feb 27, 2026, 02:00 AM UTC

    a fix and testing is in progress. The next update expected at 1pm GMT.

  3. identified Mar 03, 2026, 11:43 AM UTC

    We are currently experiencing technical difficulties with the service responsible for processing customer journey data. This is due to an issue with one of our infrastructure partners. Our team is working closely with the provider to resolve this as quickly as possible.

  4. resolved Mar 18, 2026, 12:28 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice February 19, 2026

AXP Public: Verint outage

Detected by Pingoru
Feb 19, 2026, 05:28 PM UTC
Resolved
Feb 20, 2026, 06:47 PM UTC
Duration
1d 1h
Timeline · 3 updates
  1. investigating Feb 19, 2026, 05:28 PM UTC

    It is Impacting AXP Public customers in Prod-NA

  2. monitoring Feb 20, 2026, 08:32 AM UTC

    The patch has been rolled back by the vendor. We are currently monitoring the system and will share further updates as needed

  3. resolved Feb 20, 2026, 06:47 PM UTC

    Issue has been resolved.

Read the full incident report →

Minor February 3, 2026

AXP Public: agents may experience delays in workspaces

Detected by Pingoru
Feb 03, 2026, 07:02 PM UTC
Resolved
Feb 03, 2026, 08:25 PM UTC
Duration
1h 22m
Affected: Voice - North America (NA)Email - North America (NA)Chat - North America (NA)Messaging - North America (NA)
Timeline · 3 updates
  1. identified Feb 03, 2026, 07:02 PM UTC

    The issue has been identified and a fix is being implemented.

  2. monitoring Feb 03, 2026, 07:06 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Feb 03, 2026, 08:25 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice February 3, 2026

AXP Public | Intermittent Agent profile update errors and Login Issue for Newly Created Agents for Prod-uk

Detected by Pingoru
Feb 03, 2026, 08:53 AM UTC
Resolved
Feb 03, 2026, 12:13 PM UTC
Duration
3h 20m
Timeline · 3 updates
  1. investigating Feb 03, 2026, 08:53 AM UTC

    Some users may experience issues while updating their profiles or during new user login attempts.

  2. monitoring Feb 03, 2026, 09:29 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Feb 03, 2026, 12:13 PM UTC

    Incident has been resolved.

Read the full incident report →

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