Avaya Cloud incident

Prod-UK : Ongoing instability with AXP Customer Journey

Minor Resolved View vendor source →

Avaya Cloud experienced a minor incident on February 27, 2026 affecting Voice - United Kingdom (UK) and Email - United Kingdom (UK) and 1 more component, lasting 19d. The incident has been resolved; the full update timeline is below.

Started
Feb 27, 2026, 12:07 AM UTC
Resolved
Mar 18, 2026, 12:28 AM UTC
Duration
19d
Detected by Pingoru
Feb 27, 2026, 12:07 AM UTC

Affected components

Voice - United Kingdom (UK)Email - United Kingdom (UK)Chat - United Kingdom (UK)Messaging - United Kingdom (UK)Analytics - United Kingdom (UK)Social Connections - United Kingdom (UK)API Access - United Kingdom (UK)Preview Dialing - United Kingdom (UK)

Update timeline

  1. investigating Feb 27, 2026, 12:07 AM UTC

    We are currently investigating this issue.

  2. identified Feb 27, 2026, 02:00 AM UTC

    a fix and testing is in progress. The next update expected at 1pm GMT.

  3. identified Mar 03, 2026, 11:43 AM UTC

    We are currently experiencing technical difficulties with the service responsible for processing customer journey data. This is due to an issue with one of our infrastructure partners. Our team is working closely with the provider to resolve this as quickly as possible.

  4. resolved Mar 18, 2026, 12:28 AM UTC

    This incident has been resolved.