Avaya Cloud incident
Prod-UK : Ongoing instability with AXP Customer Journey
Affected components
Voice - United Kingdom (UK)Email - United Kingdom (UK)Chat - United Kingdom (UK)Messaging - United Kingdom (UK)Analytics - United Kingdom (UK)Social Connections - United Kingdom (UK)API Access - United Kingdom (UK)Preview Dialing - United Kingdom (UK)
Update timeline
- investigating Feb 27, 2026, 12:07 AM UTC
We are currently investigating this issue.
- identified Feb 27, 2026, 02:00 AM UTC
a fix and testing is in progress. The next update expected at 1pm GMT.
- identified Mar 03, 2026, 11:43 AM UTC
We are currently experiencing technical difficulties with the service responsible for processing customer journey data. This is due to an issue with one of our infrastructure partners. Our team is working closely with the provider to resolve this as quickly as possible.
- resolved Mar 18, 2026, 12:28 AM UTC
This incident has been resolved.
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