Avaya Cloud incident

Prod-NA: agents may experience delays in workspaces.

Major Resolved View vendor source →

Avaya Cloud experienced a major incident on November 3, 2025 affecting Voice - North America (NA) and Email - North America (NA) and 1 more component, lasting 2h 37m. The incident has been resolved; the full update timeline is below.

Started
Nov 03, 2025, 07:16 PM UTC
Resolved
Nov 03, 2025, 09:54 PM UTC
Duration
2h 37m
Detected by Pingoru
Nov 03, 2025, 07:16 PM UTC

Affected components

Voice - North America (NA)Email - North America (NA)Chat - North America (NA)Messaging - North America (NA)

Update timeline

  1. identified Nov 03, 2025, 07:16 PM UTC

    We have identified the issue on the workspace agent and our team is actively working on a fix.

  2. monitoring Nov 03, 2025, 07:42 PM UTC

    Monitoring is in progress. All services are currently performing as expected.

  3. resolved Nov 03, 2025, 09:54 PM UTC

    All services are fully operational, and normal functionality has been restored.