Avaya Cloud incident

AXP Public | Intermittent Agent profile update errors and Login Issue for Newly Created Agents for Prod-uk

Notice Resolved View vendor source →

Avaya Cloud experienced a notice incident on February 3, 2026, lasting 3h 20m. The incident has been resolved; the full update timeline is below.

Started
Feb 03, 2026, 08:53 AM UTC
Resolved
Feb 03, 2026, 12:13 PM UTC
Duration
3h 20m
Detected by Pingoru
Feb 03, 2026, 08:53 AM UTC

Update timeline

  1. investigating Feb 03, 2026, 08:53 AM UTC

    Some users may experience issues while updating their profiles or during new user login attempts.

  2. monitoring Feb 03, 2026, 09:29 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Feb 03, 2026, 12:13 PM UTC

    Incident has been resolved.