Avaya Cloud Outage History

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Pingoru has recorded 50 incidents for Avaya Cloud: 21 in the last 12 months and 0 in the last 90 days.

Source: status.avayacloud.com

50incidents recorded
21last 12 months
0last 90 days
46 hourstypical duration
Incidents per month
012AprMayJunJulAugSepOct0
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOct0%
Pingoru began tracking Avaya Cloud in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 202614 of 720 (1%)
May 202600 of 744 (0%)
June 202600 of 720 (0%)
July 202600 of 744 (0%)
August 202600 of 744 (0%)
September 202600 of 720 (0%)
October 202600 of 584 (0%)

Incidents, newest first

Notice September 5, 2025 we are investigating a possible issue on workspaces 49m Voice - North America (NA), Email - North America (NA), Chat - North America (NA), Messaging - North America (NA) and 4 more

Started Sep 05, 2025, 05:30 PM UTC· resolved Sep 05, 2025, 06:20 PM UTC

  1. investigating Sep 05, 2025, 05:30 PM UTC

    We are currently investigating this issue.

  2. resolved Sep 05, 2025, 06:20 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 1, 2025 Customer Journey – Degraded Performance (Prod-NA) 2h 46m

Started Sep 01, 2025, 10:04 AM UTC· resolved Sep 01, 2025, 12:50 PM UTC

  1. investigating Sep 01, 2025, 10:04 AM UTC

    A subset of customers may experience latency or intermittent errors in Customer Journey on Prod-NA. No impact to voice calls or historical analytics/data. Core Omni-Channel services remain fully operational. Scope Affected: Customer Journey (Prod-NA) Unaffected: Voice/Calls; Historical Analytics/Data

  2. investigating Sep 01, 2025, 10:09 AM UTC

    We are continuing to investigate this issue.

  3. monitoring Sep 01, 2025, 12:49 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 01, 2025, 12:50 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 18, 2025 Intermittently issue on Journey Store Services – APAC Region 21m Voice - AsiaPacific (APAC), Email - AsiaPacific (APAC), Chat - AsiaPacific (APAC), Messaging - AsiaPacific (APAC) and 4 more

Started Aug 18, 2025, 06:32 AM UTC· resolved Aug 18, 2025, 06:53 AM UTC

  1. investigating Aug 18, 2025, 06:32 AM UTC

    We have identified an issue impacting Journey Store services in the APAC region. Our team is actively investigating and working on mitigation to restore full functionality as quickly as possible.

  2. resolved Aug 18, 2025, 06:53 AM UTC

    The issue impacting Journey Store services in the APAC region has been fully resolved. All services are now operating normally. We will continue to monitor to ensure stability.

Read the full incident report →

Minor August 16, 2025 Investigating anomalies in automation testing 1h 35m Voice - Europe (EU), Voice - United Kingdom (UK)

Started Aug 16, 2025, 10:51 AM UTC· resolved Aug 16, 2025, 12:26 PM UTC

  1. investigating Aug 16, 2025, 10:51 AM UTC

    We are currently investigating voice related tests in AXP Public, Manual tests are passing successfully.

  2. resolved Aug 16, 2025, 12:26 PM UTC

    Issue has been identified with automation test for voice call and until resolved manual tests will be conducted. There are no impact to production tenants.

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Notice August 13, 2025 agents may have experienced delays in workspaces 13h 1m Voice - North America (NA), Email - North America (NA), Chat - North America (NA), Messaging - North America (NA)

Started Aug 13, 2025, 09:43 PM UTC· resolved Aug 14, 2025, 10:44 AM UTC

  1. monitoring Aug 13, 2025, 09:43 PM UTC

    An issue was discovered and self healed this afternoon. During this time agents may have experienced delays. After restoration we are in monitoring.

  2. monitoring Aug 13, 2025, 11:40 PM UTC

    We are continuing to monitor for any further issues.

  3. resolved Aug 14, 2025, 10:44 AM UTC

    The incident has been resolved.

Read the full incident report →

Minor August 11, 2025 Intermittently chat messages are blank 19h 54m Chat - North America (NA)

Started Aug 11, 2025, 06:35 PM UTC· resolved Aug 12, 2025, 02:30 PM UTC

  1. investigating Aug 11, 2025, 06:35 PM UTC

    We are aware that chat messages are intermittently appearing blank. Our team is actively investigating the issue and working toward a resolution.

  2. monitoring Aug 12, 2025, 10:21 AM UTC

    The root cause was identified and a fix has been implemented. We are actively monitoring the system to ensure stability

  3. monitoring Aug 12, 2025, 10:22 AM UTC

    We are continuing to monitor for any further issues.

  4. resolved Aug 12, 2025, 02:30 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 10, 2025 Avaya Experience Platform – Email/Chat Issues for Avaya Customers (UK) 3h 9m Email - United Kingdom (UK), Chat - United Kingdom (UK), Messaging - United Kingdom (UK)

Started Aug 10, 2025, 05:29 AM UTC· resolved Aug 10, 2025, 08:38 AM UTC

  1. identified Aug 10, 2025, 05:29 AM UTC

    Users experienced service disruption in AXP Email and Chat on the Production UK environment during the stated time window. Services have been restored and are operating normally

  2. monitoring Aug 10, 2025, 06:24 AM UTC

    A fix has been implemented and service is restored.

  3. resolved Aug 10, 2025, 08:38 AM UTC

    This incident has been resolved.

Read the full incident report →

Major July 28, 2025 Avaya Experience Platform – Inbound Call Issues for Avaya SIP Trunk Customers (UK & EU) 1h 20m Voice - Europe (EU), Voice - United Kingdom (UK)

Started Jul 28, 2025, 09:37 AM UTC· resolved Jul 28, 2025, 10:57 AM UTC

  1. investigating Jul 28, 2025, 09:37 AM UTC

    We are currently investigating a service disruption impacting inbound calls for customers using Avaya SIP trunks on the Avaya Experience Platform (AXP) in the UK and EU regions. You may be unable to receive inbound calls due to an issue with our third-party cloud provider. Our engineering team is actively working with the provider to identify the root cause and restore full service as quickly as possible. We understand the importance of reliable communication and are treating this with the highest priority. Further updates will be shared as soon as more information becomes available. Thank you for your patience and understanding.

  2. resolved Jul 28, 2025, 10:57 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical July 21, 2025 Avaya Experience Platform - Service Outage – Agents may experience disruption in workspaces 43m Voice - North America (NA), Email - North America (NA), Chat - North America (NA), Messaging - North America (NA) and 4 more

Started Jul 21, 2025, 02:32 AM UTC· resolved Jul 21, 2025, 03:16 AM UTC

  1. investigating Jul 21, 2025, 02:32 AM UTC

    Avaya Experience Platform - Service Outage – Agents may experience disruption in workspaces login

  2. monitoring Jul 21, 2025, 02:35 AM UTC

    A fix has implemented and we are monitoring now

  3. resolved Jul 21, 2025, 03:16 AM UTC

    This incident has been resolved.

Read the full incident report →

Major June 12, 2025 Avaya Experience Platform - INCIDENT - Asia - Potential issue with accessing call recordings 14h 35m Asia Southeast, Asia South, Recordings, Asia

Started Jun 12, 2025, 06:06 AM UTC· resolved Jun 12, 2025, 08:41 PM UTC

  1. investigating Jun 12, 2025, 06:06 AM UTC

    For our tenants on Prod-ASE, users might not be able to access call recordings. The issue is currently being investigated with the third party service provider.

  2. monitoring Jun 12, 2025, 08:33 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 12, 2025, 08:41 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 3, 2025 Agents may experience issues on workspaces. 34m Voice - North America (NA), Email - North America (NA), Chat - North America (NA), Messaging - North America (NA) and 4 more

Started May 03, 2025, 11:50 AM UTC· resolved May 03, 2025, 12:25 PM UTC

  1. investigating May 03, 2025, 11:50 AM UTC

    We are investigating and taking corrective actions.

  2. resolved May 03, 2025, 12:25 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 17, 2025 Avaya Experience Platform - INCIDENT - United Kingdom (UK) - Potential voice issues on SIP tenants 3h 26m Voice - United Kingdom (UK)

Started Apr 17, 2025, 02:30 PM UTC· resolved Apr 17, 2025, 05:56 PM UTC

  1. investigating Apr 17, 2025, 02:30 PM UTC

    For our SIP tenants on Prod-UK, our carrier is experiencing an issue and therefore there may be voice related issues.

  2. resolved Apr 17, 2025, 05:56 PM UTC

    This incident has been resolved.

Read the full incident report →

Major April 9, 2025 Avaya Experience Platform - INCIDENT - South America (SA) Data Centre - Notes feature may not be available 23m

Started Apr 09, 2025, 05:07 PM UTC· resolved Apr 09, 2025, 05:31 PM UTC

  1. investigating Apr 09, 2025, 05:07 PM UTC

    We are currently investigating this issue.

  2. resolved Apr 09, 2025, 05:31 PM UTC

    This incident has been resolved.

Read the full incident report →

Major April 9, 2025 Avaya Experience Platform - INCIDENT - North America (NA) Data Centre - Notes feature may not be available 56m API Access - North America (NA)

Started Apr 09, 2025, 05:04 PM UTC· resolved Apr 09, 2025, 06:00 PM UTC

  1. investigating Apr 09, 2025, 05:04 PM UTC

    We are currently investigating this issue.

  2. resolved Apr 09, 2025, 06:00 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice April 8, 2025 Issue detected in monitoring tool - no impact to AXP currently. Actions to be taken to mitigate any degradation. 14m Voice - AsiaPacific (APAC), Email - AsiaPacific (APAC), Chat - AsiaPacific (APAC), Messaging - AsiaPacific (APAC)

Started Apr 08, 2025, 12:19 AM UTC· resolved Apr 08, 2025, 12:33 AM UTC

  1. identified Apr 08, 2025, 12:19 AM UTC

    The issue has been identified and a fix is being implemented.

  2. resolved Apr 08, 2025, 12:33 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 4, 2025 Avaya Experience Platform - Prod-EU (Europe/Middle East/Africa (EMEA) Data Centre) - Admin Portal Intermittently throwing errors 5h 4m Voice - Europe (EU), Email - Europe (EU), Chat - Europe (EU), Messaging - Europe (EU) and 1 more

Started Mar 04, 2025, 12:58 PM UTC· resolved Mar 04, 2025, 06:02 PM UTC

  1. investigating Mar 04, 2025, 12:58 PM UTC

    We are currently investigating this issue.

  2. resolved Mar 04, 2025, 06:02 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice February 18, 2025 Avaya Experience Platform - INCIDENT - EU - Error matching queue 6m Voice - Europe (EU), Email - Europe (EU), Chat - Europe (EU), Messaging - Europe (EU) and 1 more

Started Feb 18, 2025, 12:04 PM UTC· resolved Feb 18, 2025, 12:10 PM UTC

  1. investigating Feb 18, 2025, 12:04 PM UTC

    We are currently facing intermittent failures in queue matches for incoming engagements. A solution has been implemented and under monitoring.

  2. monitoring Feb 18, 2025, 12:04 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Feb 18, 2025, 12:10 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical February 13, 2025 Avaya Experience Platform - INCIDENT - North America (NA) Data Centre - Issues with North American host 21h 40m Voice - North America (NA), Email - North America (NA), Chat - North America (NA), Messaging - North America (NA) and 1 more

Started Feb 13, 2025, 06:21 PM UTC· resolved Feb 14, 2025, 04:01 PM UTC

  1. investigating Feb 13, 2025, 06:21 PM UTC

    We are currently investigating this issue.

  2. monitoring Feb 13, 2025, 08:48 PM UTC

    A temporary solution has been implemented and we are monitoring the results

  3. resolved Feb 14, 2025, 04:01 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical February 13, 2025 Avaya Experience Platform - INCIDENT - North America (NA) Data Centre - File transfer failing for Chat/Messaging channel 1d Chat - North America (NA), Messaging - North America (NA)

Started Feb 13, 2025, 03:43 PM UTC· resolved Feb 14, 2025, 04:01 PM UTC

  1. investigating Feb 13, 2025, 03:43 PM UTC

    We are currently investigating this issue.

  2. resolved Feb 14, 2025, 04:01 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical January 31, 2025 Avaya Experience Platform - INCIDENT - All Data Centers - Access to Historical reporting is unavailable 10d 20h Analytics - North America (NA), Analytics - Europe (EU), Analytics - United Kingdom (UK), Analytics - Asiapacific (APAC) and 1 more

Started Jan 31, 2025, 05:11 PM UTC· resolved Feb 11, 2025, 01:28 PM UTC

  1. investigating Jan 31, 2025, 05:11 PM UTC

    Access to Historical Reporting is currently unavailable. However, there is no anticipated data loss. We are currently investigating this issue.

  2. identified Jan 31, 2025, 08:46 PM UTC

    The issue has been identified and the team is working to resolve it.

  3. monitoring Feb 01, 2025, 04:46 AM UTC

    A temporary fix has been implemented.

  4. monitoring Feb 07, 2025, 01:38 PM UTC

    Fix has been implemented on the below regions: 1. Prod-SA 2. Prod-UK 3. Prod-NA 4. Prod-EU Prod-ASE will be updated on 2/11.

  5. resolved Feb 11, 2025, 01:28 PM UTC

    This incident has been resolved.

Read the full incident report →

Major January 25, 2025 Avaya Experience Platform - INCIDENT - North America (NA) Data Centre - Agents may experience disruption in workspaces 3h 34m Voice - North America (NA), Email - North America (NA), Chat - North America (NA), Messaging - North America (NA)

Started Jan 25, 2025, 12:08 PM UTC· resolved Jan 25, 2025, 03:42 PM UTC

  1. investigating Jan 25, 2025, 12:08 PM UTC

    Some agents may experience disruptions in logging to Workspaces. We are aware of the situation and actively working to resolve it. Your patience is appreciated as we address this matter.

  2. monitoring Jan 25, 2025, 03:16 PM UTC

    Recovery action has been taken. Users will have to refresh the browser before logging in to Workspaces.

  3. resolved Jan 25, 2025, 03:42 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical January 22, 2025 Avaya Experience Platform - SERVICE OUTAGE- Singapore/Asia Pacific regional Data Centre - Redis cache unavailable 6h 28m Voice - AsiaPacific (APAC), Email - AsiaPacific (APAC), Chat - AsiaPacific (APAC), Messaging - AsiaPacific (APAC) and 1 more

Started Jan 22, 2025, 10:03 PM UTC· resolved Jan 23, 2025, 04:32 AM UTC

  1. investigating Jan 22, 2025, 10:03 PM UTC

    We are currently investigating this issue.

  2. resolved Jan 23, 2025, 04:32 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 22, 2025 Avaya Experience Platform - INCIDENT - North America (NA) Data Centre - Agent Hold/Unhold currently unavailable 29m Voice - North America (NA)

Started Jan 22, 2025, 07:16 PM UTC· resolved Jan 22, 2025, 07:46 PM UTC

  1. identified Jan 22, 2025, 07:16 PM UTC

    The issue has been identified and a fix is being implemented.

  2. resolved Jan 22, 2025, 07:46 PM UTC

    This incident has been resolved.

Read the full incident report →