Avaya Cloud had 35 outages in the last 2 years totaling 58h 16m of downtime — averaging 1.4 incidents per month.
There were 35 Avaya Cloud outages since June 12, 2025 totaling 58h 16m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are currently investigating this issue.
This incident has been resolved.
A subset of customers may experience latency or intermittent errors in Customer Journey on Prod-NA. No impact to voice calls or historical analytics/data. Core Omni-Channel services remain fully operational. Scope Affected: Customer Journey (Prod-NA) Unaffected: Voice/Calls; Historical Analytics/Data
We are continuing to investigate this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We have identified an issue impacting Journey Store services in the APAC region. Our team is actively investigating and working on mitigation to restore full functionality as quickly as possible.
The issue impacting Journey Store services in the APAC region has been fully resolved. All services are now operating normally. We will continue to monitor to ensure stability.
We are currently investigating voice related tests in AXP Public, Manual tests are passing successfully.
Issue has been identified with automation test for voice call and until resolved manual tests will be conducted. There are no impact to production tenants.
An issue was discovered and self healed this afternoon. During this time agents may have experienced delays. After restoration we are in monitoring.
We are continuing to monitor for any further issues.
The incident has been resolved.
We are aware that chat messages are intermittently appearing blank. Our team is actively investigating the issue and working toward a resolution.
The root cause was identified and a fix has been implemented. We are actively monitoring the system to ensure stability
We are continuing to monitor for any further issues.
This incident has been resolved.
Users experienced service disruption in AXP Email and Chat on the Production UK environment during the stated time window. Services have been restored and are operating normally
A fix has been implemented and service is restored.
This incident has been resolved.
We are currently investigating a service disruption impacting inbound calls for customers using Avaya SIP trunks on the Avaya Experience Platform (AXP) in the UK and EU regions. You may be unable to receive inbound calls due to an issue with our third-party cloud provider. Our engineering team is actively working with the provider to identify the root cause and restore full service as quickly as possible. We understand the importance of reliable communication and are treating this with the highest priority. Further updates will be shared as soon as more information becomes available. Thank you for your patience and understanding.
This incident has been resolved.
Avaya Experience Platform - Service Outage – Agents may experience disruption in workspaces login
A fix has implemented and we are monitoring now
This incident has been resolved.
For our tenants on Prod-ASE, users might not be able to access call recordings. The issue is currently being investigated with the third party service provider.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.