Avaya Cloud incident

AXP Public | Intermittent service disruptions due to Cloudflare network instability

Notice Resolved View vendor source →

Avaya Cloud experienced a notice incident on November 18, 2025 affecting Voice - North America (NA) and Email - North America (NA) and 1 more component, lasting 1d 1h. The incident has been resolved; the full update timeline is below.

Started
Nov 18, 2025, 12:01 PM UTC
Resolved
Nov 19, 2025, 01:46 PM UTC
Duration
1d 1h
Detected by Pingoru
Nov 18, 2025, 12:01 PM UTC

Affected components

Voice - North America (NA)Email - North America (NA)Chat - North America (NA)Messaging - North America (NA)Analytics - North America (NA)Social Connections - North America (NA)API Access - North America (NA)Preview Dialing - North America (NA)Voice - Europe (EU)Email - Europe (EU)

Update timeline

  1. investigating Nov 18, 2025, 12:01 PM UTC

    We identified that the service impact was caused by an ongoing Cloudflare outage affecting global traffic routing. Our systems experienced intermittent failures in request handling and degraded performance during this period.

  2. monitoring Nov 18, 2025, 02:53 PM UTC

    Cloudflare has implemented a fix, and Avaya services are improving. Avaya is continuing to monitor services.

  3. resolved Nov 19, 2025, 01:46 PM UTC

    The incident has been resolved.