Avaya Cloud incident

Realtime Data Delay: Agent (ITD) Producer - Prod-UK Environment (United Kingdom Data Center)

Minor Resolved View vendor source →

Avaya Cloud experienced a minor incident on December 16, 2025 affecting Analytics - United Kingdom (UK), lasting 10m. The incident has been resolved; the full update timeline is below.

Started
Dec 16, 2025, 08:28 AM UTC
Resolved
Dec 16, 2025, 08:39 AM UTC
Duration
10m
Detected by Pingoru
Dec 16, 2025, 08:28 AM UTC

Affected components

Analytics - United Kingdom (UK)

Update timeline

  1. identified Dec 16, 2025, 08:28 AM UTC

    We are currently experiencing delays in the display of realtime data specifically for the Agent (ITD) producer. You may notice that recent data points for this specific agent are not populating in the dashboard. Impact: Limited to Agent (ITD) data only. Status: Realtime data for all other producers is displaying correctly and is unaffected. Cause: We have identified a processing backlog and are working to resolve it. Action: The engineering team is actively working to clear the lag and restore Realtime processing.

  2. monitoring Dec 16, 2025, 08:35 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Dec 16, 2025, 08:39 AM UTC

    This incident has been resolved.