Avaya Cloud incident

AXP Public | Prod-UK | Email Service Degradation (UK Datacenter)

Minor Resolved View vendor source →

Avaya Cloud experienced a minor incident on January 26, 2026 affecting Email - United Kingdom (UK), lasting 4h 27m. The incident has been resolved; the full update timeline is below.

Started
Jan 26, 2026, 12:04 PM UTC
Resolved
Jan 26, 2026, 04:31 PM UTC
Duration
4h 27m
Detected by Pingoru
Jan 26, 2026, 12:04 PM UTC

Affected components

Email - United Kingdom (UK)

Update timeline

  1. investigating Jan 26, 2026, 12:04 PM UTC

    We are currently investigating reports of degraded email performance originating from our prod-UK datacenter. Users may experience increased latency or intermittent delays in message delivery. Our engineering team working on restoring full service.

  2. monitoring Jan 26, 2026, 01:16 PM UTC

    All Email systems are now functional we are closely monitoring the service for the next several hours to ensure continued stability. Thank you for your patience while we resolved this matter.

  3. resolved Jan 26, 2026, 04:31 PM UTC

    This incident has been resolved.