Avaya Cloud incident

Prod-NA : Workspaces agent not able to "Go Ready" state

Notice Resolved View vendor source →
Started
Mar 18, 2026, 12:39 AM UTC
Resolved
Mar 18, 2026, 12:17 PM UTC
Duration
11h 37m
Detected by Pingoru
Mar 18, 2026, 12:39 AM UTC

Affected components

Voice - North America (NA)Email - North America (NA)Chat - North America (NA)Messaging - North America (NA)

Update timeline

  1. investigating Mar 18, 2026, 12:39 AM UTC

    We are currently investigating the issue.

  2. identified Mar 18, 2026, 02:08 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Mar 18, 2026, 02:09 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Mar 18, 2026, 12:17 PM UTC

    This incident has been resolved.

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