Avaya Cloud incident

AXP Public | Partial Feature Degradation: Multiplicity Logic | Prod-UK Data Center

Minor Resolved View vendor source →

Avaya Cloud experienced a minor incident on January 29, 2026 affecting Voice - United Kingdom (UK) and Email - United Kingdom (UK) and 1 more component, lasting 20h 18m. The incident has been resolved; the full update timeline is below.

Started
Jan 29, 2026, 12:03 PM UTC
Resolved
Jan 30, 2026, 08:21 AM UTC
Duration
20h 18m
Detected by Pingoru
Jan 29, 2026, 12:03 PM UTC

Affected components

Voice - United Kingdom (UK)Email - United Kingdom (UK)Chat - United Kingdom (UK)Messaging - United Kingdom (UK)

Update timeline

  1. investigating Jan 29, 2026, 12:03 PM UTC

    We are currently experiencing a feature degradation affecting delivery logic in the Prod-UK environment. Specifically, agents may receive multiple interactions despite multiplicity settings being restricted to 1. Our engineering team has identified the cause and is working toward an immediate resolution. We will keep you posted on the latest.

  2. monitoring Jan 29, 2026, 01:52 PM UTC

    We are monitoring the issue now

  3. investigating Jan 29, 2026, 04:47 PM UTC

    We are currently investigating this issue.

  4. monitoring Jan 29, 2026, 08:39 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Jan 30, 2026, 08:21 AM UTC

    This incident has been resolved.