Avaya Cloud incident

Some agents not able to login to AXP workspaces on Prod-NA

Avaya Cloud experienced a critical incident on December 7, 2025 affecting Voice - North America (NA) and Email - North America (NA) and 1 more component, lasting 18h 53m. The incident has been resolved; the full update timeline is below.

Started: Dec 07, 2025, 09:36 PM UTC
Resolved: Dec 08, 2025, 04:30 PM UTC
Duration: 18h 53m
Detected by Pingoru: Dec 07, 2025, 09:36 PM UTC

Affected components

Voice - North America (NA)Email - North America (NA)Chat - North America (NA)Messaging - North America (NA)

Update timeline

investigating Dec 07, 2025, 09:36 PM UTC

We are investigating issue currently
investigating Dec 08, 2025, 02:45 AM UTC

The issue may be workaround by unassigning the agent from their location within AXP Administration and then reassigning the agent to a default location.
resolved Dec 08, 2025, 04:30 PM UTC

The incident has been resolved and services are operating normally. Avaya will continue to monitor the situatio.