Avaya Cloud incident

Agent not able to login to AXP workspaces on Prod-UK

Notice Resolved View vendor source →

Avaya Cloud experienced a notice incident on December 5, 2025 affecting Voice - United Kingdom (UK) and Email - United Kingdom (UK) and 1 more component, lasting 14h 4m. The incident has been resolved; the full update timeline is below.

Started
Dec 05, 2025, 05:51 PM UTC
Resolved
Dec 06, 2025, 07:56 AM UTC
Duration
14h 4m
Detected by Pingoru
Dec 05, 2025, 05:51 PM UTC

Affected components

Voice - United Kingdom (UK)Email - United Kingdom (UK)Chat - United Kingdom (UK)Messaging - United Kingdom (UK)Analytics - United Kingdom (UK)Social Connections - United Kingdom (UK)API Access - United Kingdom (UK)Preview Dialing - United Kingdom (UK)

Update timeline

  1. investigating Dec 05, 2025, 05:51 PM UTC

    We are currently investigating an issue where agents are unable to log in to the AXP Workspaces in the Prod-UK environment.

  2. identified Dec 05, 2025, 06:38 PM UTC

    The issue has been identified.

  3. monitoring Dec 05, 2025, 08:49 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Dec 06, 2025, 07:56 AM UTC

    This incident has been resolved.