Avaya Cloud incident

AXP Public | Prod-UK | Some of the Voice and Digital are currently impacted

Major Resolved View vendor source →

Avaya Cloud experienced a major incident on November 25, 2025 affecting Voice - United Kingdom (UK) and Email - United Kingdom (UK) and 1 more component, lasting 17h 50m. The incident has been resolved; the full update timeline is below.

Started
Nov 25, 2025, 01:46 PM UTC
Resolved
Nov 26, 2025, 07:37 AM UTC
Duration
17h 50m
Detected by Pingoru
Nov 25, 2025, 01:46 PM UTC

Affected components

Voice - United Kingdom (UK)Email - United Kingdom (UK)Chat - United Kingdom (UK)Messaging - United Kingdom (UK)

Update timeline

  1. investigating Nov 25, 2025, 01:46 PM UTC

    Some of the Voice and Digital are currently impacted and may not reach the agent, as an investigation is in process.

  2. resolved Nov 26, 2025, 07:37 AM UTC

    We have identified and resolved the issue