Avaya Cloud incident

Prod-NA Datacenter — Historical reporting not loading data

Major Resolved View vendor source →

Avaya Cloud experienced a major incident on April 23, 2026 affecting Analytics - North America (NA), lasting 3h 49m. The incident has been resolved; the full update timeline is below.

Started
Apr 23, 2026, 07:36 PM UTC
Resolved
Apr 23, 2026, 11:25 PM UTC
Duration
3h 49m
Detected by Pingoru
Apr 23, 2026, 07:36 PM UTC

Affected components

Analytics - North America (NA)

Update timeline

  1. identified Apr 23, 2026, 07:36 PM UTC

    We’re investigating an issue in Production (NA) where historical reporting does not display data as expected. We’re working to confirm the scope, identify the cause, and restore normal behavior. Updates will be posted here as we learn more.

  2. monitoring Apr 23, 2026, 08:30 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 23, 2026, 11:25 PM UTC

    This incident has been resolved.