Avaya Cloud incident

Login Issue for Newly Created Agents - North America (Prod-NA) Data Centre

Notice Resolved View vendor source →

Avaya Cloud experienced a notice incident on November 27, 2025, lasting 15h 44m. The incident has been resolved; the full update timeline is below.

Started
Nov 27, 2025, 05:39 PM UTC
Resolved
Nov 28, 2025, 09:23 AM UTC
Duration
15h 44m
Detected by Pingoru
Nov 27, 2025, 05:39 PM UTC

Update timeline

  1. identified Nov 27, 2025, 05:39 PM UTC

    We are currently investigating an issue where newly created agents are unable to log in to Workspaces. Our teams are monitoring the situation closely and working toward a resolution. Please note - This issue is limited to newly created agents; all existing agents and active sessions remain fully operational. Further updates will be provided as the situation progresses.

  2. monitoring Nov 27, 2025, 05:39 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Nov 28, 2025, 09:23 AM UTC

    If a new user has been created in the last two weeks and the user was unable to login, it is recommended to follow the KB article today again. https://kb.avaya.com/kb/index?page=content&id=SOLN385689