Avaya Cloud incident

AXP Public: agents may experience delays in workspaces

Minor Resolved View vendor source →

Avaya Cloud experienced a minor incident on February 3, 2026 affecting Voice - North America (NA) and Email - North America (NA) and 1 more component, lasting 1h 22m. The incident has been resolved; the full update timeline is below.

Started
Feb 03, 2026, 07:02 PM UTC
Resolved
Feb 03, 2026, 08:25 PM UTC
Duration
1h 22m
Detected by Pingoru
Feb 03, 2026, 07:02 PM UTC

Affected components

Voice - North America (NA)Email - North America (NA)Chat - North America (NA)Messaging - North America (NA)

Update timeline

  1. identified Feb 03, 2026, 07:02 PM UTC

    The issue has been identified and a fix is being implemented.

  2. monitoring Feb 03, 2026, 07:06 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Feb 03, 2026, 08:25 PM UTC

    This incident has been resolved.