Avaya Cloud incident

agents may experience delays in workspaces

Notice Resolved View vendor source →

Avaya Cloud experienced a notice incident on September 9, 2025 affecting Voice - North America (NA) and Email - North America (NA) and 1 more component, lasting 45m. The incident has been resolved; the full update timeline is below.

Started
Sep 09, 2025, 05:28 PM UTC
Resolved
Sep 09, 2025, 06:13 PM UTC
Duration
45m
Detected by Pingoru
Sep 09, 2025, 05:28 PM UTC

Affected components

Voice - North America (NA)Email - North America (NA)Chat - North America (NA)Messaging - North America (NA)Analytics - North America (NA)Social Connections - North America (NA)API Access - North America (NA)Preview Dialing - North America (NA)

Update timeline

  1. investigating Sep 09, 2025, 05:28 PM UTC

    We are investigating a possible issue. During this time agents may experience delays in workspaces.

  2. monitoring Sep 09, 2025, 05:51 PM UTC

    Issue has been self-recovered, monitoring the results.

  3. resolved Sep 09, 2025, 06:13 PM UTC

    This incident has been resolved.