Avaya Cloud incident

Degraded performance in Historical Reporting within the Prod-NA environment (North America)

Minor Resolved View vendor source →

Avaya Cloud experienced a minor incident on September 12, 2025 affecting Analytics - North America (NA), lasting 37m. The incident has been resolved; the full update timeline is below.

Started
Sep 12, 2025, 12:01 PM UTC
Resolved
Sep 12, 2025, 12:38 PM UTC
Duration
37m
Detected by Pingoru
Sep 12, 2025, 12:01 PM UTC

Affected components

Analytics - North America (NA)

Update timeline

  1. investigating Sep 12, 2025, 12:01 PM UTC

    Impact: Some customers may experience degraded performance in Historical Reporting within the Prod-NA environment (North America). Current Status: Our engineering team is actively investigating the issue. We will provide updates as more information becomes available. We appreciate your patience and will keep you posted on progress.

  2. monitoring Sep 12, 2025, 12:16 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 12, 2025, 12:38 PM UTC

    This incident has been resolved.