Avaya Cloud Outage History
Avaya Cloud is up right nowPingoru has recorded 50 incidents for Avaya Cloud: 21 in the last 12 months and 0 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 1 | 4 of 720 (1%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 0 | 0 of 519 (0%) |
Incidents, newest first
Major April 23, 2026 Prod-NA Datacenter — Historical reporting not loading data 3h 49m Analytics - North America (NA)
Started Apr 23, 2026, 07:36 PM UTC· resolved Apr 23, 2026, 11:25 PM UTC
- identified Apr 23, 2026, 07:36 PM UTC
We’re investigating an issue in Production (NA) where historical reporting does not display data as expected. We’re working to confirm the scope, identify the cause, and restore normal behavior. Updates will be posted here as we learn more.
- monitoring Apr 23, 2026, 08:30 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 23, 2026, 11:25 PM UTC
This incident has been resolved.
Major March 26, 2026 AX Public | Agents Unable to Handle Interactions | Prod-UK Data Center 22h Voice - United Kingdom (UK), Email - United Kingdom (UK), Chat - United Kingdom (UK), Messaging - United Kingdom (UK)
Started Mar 26, 2026, 10:06 AM UTC· resolved Mar 27, 2026, 08:06 AM UTC
- investigating Mar 26, 2026, 10:06 AM UTC
We are currently investigating an incident. Agents become stuck in status and cannot continue work. The AXP client becomes unresponsive, and agents are unable to: make outbound calls accept inbound calls receive new interactions log out or reset status Inbound calls are not being accepted by agents and are resulting in RONA. This is a service-level issue affecting the multiple agent population. Our teams are actively working to identify the root cause and restore service as quickly as possible. We will provide further updates as more information becomes available.
- monitoring Mar 26, 2026, 11:18 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 27, 2026, 08:06 AM UTC
This incident has been resolved.
Minor March 19, 2026 Prod-NA: Historical reporting is not showing up data 14h 28m Analytics - North America (NA)
Started Mar 19, 2026, 10:59 PM UTC· resolved Mar 20, 2026, 01:27 PM UTC
- investigating Mar 19, 2026, 10:59 PM UTC
Historical reporting is not showing up data since 00:00 AM Mar 19.
- monitoring Mar 20, 2026, 06:39 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 20, 2026, 01:27 PM UTC
The incident has been resolved
Notice March 18, 2026 Prod-NA : Workspaces agent not able to "Go Ready" state 11h 37m Voice - North America (NA), Email - North America (NA), Chat - North America (NA), Messaging - North America (NA)
Started Mar 18, 2026, 12:39 AM UTC· resolved Mar 18, 2026, 12:17 PM UTC
- investigating Mar 18, 2026, 12:39 AM UTC
We are currently investigating the issue.
- identified Mar 18, 2026, 02:08 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Mar 18, 2026, 02:09 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 18, 2026, 12:17 PM UTC
This incident has been resolved.
Minor February 27, 2026 Prod-UK : Ongoing instability with AXP Customer Journey 19d Voice - United Kingdom (UK), Email - United Kingdom (UK), Chat - United Kingdom (UK), Messaging - United Kingdom (UK) and 4 more
Started Feb 27, 2026, 12:07 AM UTC· resolved Mar 18, 2026, 12:28 AM UTC
- investigating Feb 27, 2026, 12:07 AM UTC
We are currently investigating this issue.
- identified Feb 27, 2026, 02:00 AM UTC
a fix and testing is in progress. The next update expected at 1pm GMT.
- identified Mar 03, 2026, 11:43 AM UTC
We are currently experiencing technical difficulties with the service responsible for processing customer journey data. This is due to an issue with one of our infrastructure partners. Our team is working closely with the provider to resolve this as quickly as possible.
- resolved Mar 18, 2026, 12:28 AM UTC
This incident has been resolved.
Notice February 19, 2026 AXP Public: Verint outage 1d 1h
Started Feb 19, 2026, 05:28 PM UTC· resolved Feb 20, 2026, 06:47 PM UTC
- investigating Feb 19, 2026, 05:28 PM UTC
It is Impacting AXP Public customers in Prod-NA
- monitoring Feb 20, 2026, 08:32 AM UTC
The patch has been rolled back by the vendor. We are currently monitoring the system and will share further updates as needed
- resolved Feb 20, 2026, 06:47 PM UTC
Issue has been resolved.
Minor February 3, 2026 AXP Public: agents may experience delays in workspaces 1h 22m Voice - North America (NA), Email - North America (NA), Chat - North America (NA), Messaging - North America (NA)
Started Feb 03, 2026, 07:02 PM UTC· resolved Feb 03, 2026, 08:25 PM UTC
- identified Feb 03, 2026, 07:02 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Feb 03, 2026, 07:06 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 03, 2026, 08:25 PM UTC
This incident has been resolved.
Notice February 3, 2026 AXP Public | Intermittent Agent profile update errors and Login Issue for Newly Created Agents for Prod-uk 3h 20m
Started Feb 03, 2026, 08:53 AM UTC· resolved Feb 03, 2026, 12:13 PM UTC
- investigating Feb 03, 2026, 08:53 AM UTC
Some users may experience issues while updating their profiles or during new user login attempts.
- monitoring Feb 03, 2026, 09:29 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 03, 2026, 12:13 PM UTC
Incident has been resolved.
Minor January 29, 2026 AXP Public | Partial Feature Degradation: Multiplicity Logic | Prod-UK Data Center 20h 18m Voice - United Kingdom (UK), Email - United Kingdom (UK), Chat - United Kingdom (UK), Messaging - United Kingdom (UK)
Started Jan 29, 2026, 12:03 PM UTC· resolved Jan 30, 2026, 08:21 AM UTC
- investigating Jan 29, 2026, 12:03 PM UTC
We are currently experiencing a feature degradation affecting delivery logic in the Prod-UK environment. Specifically, agents may receive multiple interactions despite multiplicity settings being restricted to 1. Our engineering team has identified the cause and is working toward an immediate resolution. We will keep you posted on the latest.
- monitoring Jan 29, 2026, 01:52 PM UTC
We are monitoring the issue now
- investigating Jan 29, 2026, 04:47 PM UTC
We are currently investigating this issue.
- monitoring Jan 29, 2026, 08:39 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 30, 2026, 08:21 AM UTC
This incident has been resolved.
Minor January 26, 2026 AXP Public | Prod-UK | Email Service Degradation (UK Datacenter) 4h 27m Email - United Kingdom (UK)
Started Jan 26, 2026, 12:04 PM UTC· resolved Jan 26, 2026, 04:31 PM UTC
- investigating Jan 26, 2026, 12:04 PM UTC
We are currently investigating reports of degraded email performance originating from our prod-UK datacenter. Users may experience increased latency or intermittent delays in message delivery. Our engineering team working on restoring full service.
- monitoring Jan 26, 2026, 01:16 PM UTC
All Email systems are now functional we are closely monitoring the service for the next several hours to ensure continued stability. Thank you for your patience while we resolved this matter.
- resolved Jan 26, 2026, 04:31 PM UTC
This incident has been resolved.
Notice January 17, 2026 Prod-UK : AXP Public Web Chat not working for some customers 6d 4h Chat - United Kingdom (UK)
Started Jan 17, 2026, 02:23 PM UTC· resolved Jan 23, 2026, 06:24 PM UTC
- investigating Jan 17, 2026, 02:23 PM UTC
We are currently investigating this issue.
- monitoring Jan 17, 2026, 03:26 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 23, 2026, 06:24 PM UTC
This incident has been resolved.
Minor December 16, 2025 Prod NA | Open issue with chat messages not being sent. Issue is being investigated. 10h 20m Chat - North America (NA)
Started Dec 16, 2025, 09:43 PM UTC· resolved Dec 17, 2025, 08:03 AM UTC
- investigating Dec 16, 2025, 09:43 PM UTC
We are currently investigating this issue.
- monitoring Dec 16, 2025, 10:46 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 17, 2025, 08:03 AM UTC
This incident has been resolved.
Minor December 16, 2025 Realtime Data Delay: Agent (ITD) Producer - Prod-UK Environment (United Kingdom Data Center) 10m Analytics - United Kingdom (UK)
Started Dec 16, 2025, 08:28 AM UTC· resolved Dec 16, 2025, 08:39 AM UTC
- identified Dec 16, 2025, 08:28 AM UTC
We are currently experiencing delays in the display of realtime data specifically for the Agent (ITD) producer. You may notice that recent data points for this specific agent are not populating in the dashboard. Impact: Limited to Agent (ITD) data only. Status: Realtime data for all other producers is displaying correctly and is unaffected. Cause: We have identified a processing backlog and are working to resolve it. Action: The engineering team is actively working to clear the lag and restore Realtime processing.
- monitoring Dec 16, 2025, 08:35 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 16, 2025, 08:39 AM UTC
This incident has been resolved.
Notice December 15, 2025 Historical reporting was not accessible in Prod-ASE – Analytics - Asiapacific (APAC)
Started Dec 15, 2025, 06:22 AM UTC· resolved Dec 15, 2025, 06:22 AM UTC
- resolved Dec 15, 2025, 06:22 AM UTC
Issue has been resolved already.
Critical December 7, 2025 Some agents not able to login to AXP workspaces on Prod-NA 18h 53m Voice - North America (NA), Email - North America (NA), Chat - North America (NA), Messaging - North America (NA)
Started Dec 07, 2025, 09:36 PM UTC· resolved Dec 08, 2025, 04:30 PM UTC
- investigating Dec 07, 2025, 09:36 PM UTC
We are investigating issue currently
- investigating Dec 08, 2025, 02:45 AM UTC
The issue may be workaround by unassigning the agent from their location within AXP Administration and then reassigning the agent to a default location.
- resolved Dec 08, 2025, 04:30 PM UTC
The incident has been resolved and services are operating normally. Avaya will continue to monitor the situatio.
Notice December 5, 2025 Agent not able to login to AXP workspaces on Prod-UK 14h 4m Voice - United Kingdom (UK), Email - United Kingdom (UK), Chat - United Kingdom (UK), Messaging - United Kingdom (UK) and 4 more
Started Dec 05, 2025, 05:51 PM UTC· resolved Dec 06, 2025, 07:56 AM UTC
- investigating Dec 05, 2025, 05:51 PM UTC
We are currently investigating an issue where agents are unable to log in to the AXP Workspaces in the Prod-UK environment.
- identified Dec 05, 2025, 06:38 PM UTC
The issue has been identified.
- monitoring Dec 05, 2025, 08:49 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 06, 2025, 07:56 AM UTC
This incident has been resolved.
Notice November 27, 2025 Login Issue for Newly Created Agents - North America (Prod-NA) Data Centre 15h 44m
Started Nov 27, 2025, 05:39 PM UTC· resolved Nov 28, 2025, 09:23 AM UTC
- identified Nov 27, 2025, 05:39 PM UTC
We are currently investigating an issue where newly created agents are unable to log in to Workspaces. Our teams are monitoring the situation closely and working toward a resolution. Please note - This issue is limited to newly created agents; all existing agents and active sessions remain fully operational. Further updates will be provided as the situation progresses.
- monitoring Nov 27, 2025, 05:39 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 28, 2025, 09:23 AM UTC
If a new user has been created in the last two weeks and the user was unable to login, it is recommended to follow the KB article today again. https://kb.avaya.com/kb/index?page=content&id=SOLN385689
Notice November 26, 2025 Unsupported Browser Advisory: Chrome/Chromium Version 143 (Pre-GA Builds) 5d 21h Voice - North America (NA), Voice - Europe (EU), Voice - United Kingdom (UK), Voice - AsiaPacific (APAC)
Started Nov 26, 2025, 08:39 PM UTC· resolved Dec 02, 2025, 06:32 PM UTC
- identified Nov 26, 2025, 08:39 PM UTC
We have identified a critical issue in pre-General Availability (GA) builds of Chrome/Chromium version 143 (Beta, Dev, and Canary channels). These unreleased versions introduce severe voice-path latency, including noticeable delays and echo during use of our service. These browser builds are not stable and are not supported for production use. Action Required: - Please ensure you are using a stable, fully released version of Chrome/Chromium — version 142 or earlier. Note: - There is no impact to stable, GA versions of Chrome/Chromium. If you are already on a stable release, no action is needed, and you can continue using the service without concern.
- resolved Dec 02, 2025, 06:32 PM UTC
This incident has been resolved.
Major November 25, 2025 AXP Public | Prod-UK | Some of the Voice and Digital are currently impacted 17h 50m Voice - United Kingdom (UK), Email - United Kingdom (UK), Chat - United Kingdom (UK), Messaging - United Kingdom (UK)
Started Nov 25, 2025, 01:46 PM UTC· resolved Nov 26, 2025, 07:37 AM UTC
- investigating Nov 25, 2025, 01:46 PM UTC
Some of the Voice and Digital are currently impacted and may not reach the agent, as an investigation is in process.
- resolved Nov 26, 2025, 07:37 AM UTC
We have identified and resolved the issue
Notice November 18, 2025 AXP Public | Intermittent service disruptions due to Cloudflare network instability 1d 1h Voice - North America (NA), Email - North America (NA), Chat - North America (NA), Messaging - North America (NA) and 52 more
Started Nov 18, 2025, 12:01 PM UTC· resolved Nov 19, 2025, 01:46 PM UTC
- investigating Nov 18, 2025, 12:01 PM UTC
We identified that the service impact was caused by an ongoing Cloudflare outage affecting global traffic routing. Our systems experienced intermittent failures in request handling and degraded performance during this period.
- monitoring Nov 18, 2025, 02:53 PM UTC
Cloudflare has implemented a fix, and Avaya services are improving. Avaya is continuing to monitor services.
- resolved Nov 19, 2025, 01:46 PM UTC
The incident has been resolved.
Major November 3, 2025 Prod-NA: agents may experience delays in workspaces. 2h 37m Voice - North America (NA), Email - North America (NA), Chat - North America (NA), Messaging - North America (NA)
Started Nov 03, 2025, 07:16 PM UTC· resolved Nov 03, 2025, 09:54 PM UTC
- identified Nov 03, 2025, 07:16 PM UTC
We have identified the issue on the workspace agent and our team is actively working on a fix.
- monitoring Nov 03, 2025, 07:42 PM UTC
Monitoring is in progress. All services are currently performing as expected.
- resolved Nov 03, 2025, 09:54 PM UTC
All services are fully operational, and normal functionality has been restored.
Notice October 9, 2025 Prod-ASE - Customers may experience recording issue – Recordings
Started Oct 09, 2025, 05:53 AM UTC· resolved Oct 09, 2025, 05:53 AM UTC
- resolved Oct 09, 2025, 05:53 AM UTC
We observed the recording issue post Verint maintenance update on Prod-ASE. Problem was resolved post Certificate update. There was no Data loss in this process.
Minor September 12, 2025 Degraded performance in Historical Reporting within the Prod-NA environment (North America) 37m Analytics - North America (NA)
Started Sep 12, 2025, 12:01 PM UTC· resolved Sep 12, 2025, 12:38 PM UTC
- investigating Sep 12, 2025, 12:01 PM UTC
Impact: Some customers may experience degraded performance in Historical Reporting within the Prod-NA environment (North America). Current Status: Our engineering team is actively investigating the issue. We will provide updates as more information becomes available. We appreciate your patience and will keep you posted on progress.
- monitoring Sep 12, 2025, 12:16 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 12, 2025, 12:38 PM UTC
This incident has been resolved.
Notice September 9, 2025 agents may experience delays in workspaces 45m Voice - North America (NA), Email - North America (NA), Chat - North America (NA), Messaging - North America (NA) and 4 more
Started Sep 09, 2025, 05:28 PM UTC· resolved Sep 09, 2025, 06:13 PM UTC
- investigating Sep 09, 2025, 05:28 PM UTC
We are investigating a possible issue. During this time agents may experience delays in workspaces.
- monitoring Sep 09, 2025, 05:51 PM UTC
Issue has been self-recovered, monitoring the results.
- resolved Sep 09, 2025, 06:13 PM UTC
This incident has been resolved.
Notice September 8, 2025 Intermittent Agent Save Errors – Resolved | Prod-ASE Environment (APAC Data Centre) –
Started Sep 08, 2025, 01:05 PM UTC· resolved Sep 08, 2025, 01:05 PM UTC
- resolved Sep 08, 2025, 01:05 PM UTC
We recently identified an intermittent issue that caused errors during the saving of Agents. This issue has now been fully resolved, and no further action is required.