Articulate Outage History

We're seeing an issue with Localization where some glossaries aren't being applied consistently. Our team is actively investigating the cause and working to restore full functionality.

We’re looking into an issue that’s causing slow loading when generating course translations. This may affect translating content in Rise 360 or Storyline 360. Thanks for your patience while we investigate. We’ll share more as soon as we know more.

We’re looking into an issue that’s causing slow loading when generating course translations. This may affect translating content in Rise 360 or Storyline 360. Thanks for your patience while we investigate. We’ll share more as soon as we know more.

We're investigating an issue affecting Localization's ability to translate to and from certain languages. Our team is working to identify the cause and restore full translation support as quickly as possible. We’ll share updates as we learn more.

We’re investigating an issue that’s affecting AI Source Material uploads in Rise 360 for customers in our EU data center. When uploading content for either course or block creation, Creators may see an error message and be unable to complete the upload. This issue only affects customers in the EU region. We'll keep you posted on our progress. We're so sorry for the trouble!

We are continuing to investigate an issue affecting Articulate Localization in Rise 360 and Storyline 360. Currently, content isn’t translating as expected when selecting certain languages. Creators may notice that the following languages fail to translate: Khmer Luxembourgish Lao Maori Nepali Nyanja Samoan Tetum Tigrinya We’ll share more updates as soon as we learn more!

We are continuing to investigate this issue.

We are continuing to investigate this issue.

We’re investigating an issue that prevents authors from publishing Rise 360 courses to LMS, Web, PDF, and Review 360. Thanks for your patience while we dig in. We’ll keep this page updated as we learn more.

We’re investigating an issue that’s blocking access to Reach 360. Users may be unable to log in or load reports right now. We’ll share more details as soon as we have them.

Articulate support chat is currently not available. This includes access to our chatbot and all links to chat on our website. In the meantime, you can still reach us via [email protected], [email protected], or through our E-Learning Heroes Community at https://community.articulate.com/ We'll let you know as soon as we're back up and running!

We’ve paused ordering to prevent processing errors caused by issues with our cloud service provider. This helps us avoid failed transactions and ensure accuracy once services stabilize. We’re actively investigating and will share updates as we learn more. Thanks for your patience while we work through this.

We're currently investigating an issue where Reach 360 users are experiencing discrepancies in their Course Analytics reporting. Some data may appear to be missing or incomplete when viewing reports. We’re working to identify the cause and will provide updates as soon as more information is available. We'll provide another update within the hour.

We’re looking into an issue where courses that include glossaries can’t be translated. Customers may see errors or the process may not complete as expected. We’ll share updates as we learn more. Thanks for your patience.

Some customers are seeing translation failures in localized Rise 360 courses. We’re actively investigating and working to understand the cause. We’ll share updates as we learn more. Thanks for your patience.

We’re investigating an issue that’s preventing some EU users from logging into Reach 360. Thank you for your patience. We’ll share updates as soon as we have more to share.

We're currently investigating an issue where some EU customers are unable to access some Text-to-Speech voices. Our team is actively working to identify the cause and restore full functionality. We understand this may impact your course development workflow and apologize for the inconvenience.

We’re currently investigating an issue in E-Learning Heroes where the site is unavailable. We’re working to identify the cause and will provide updates as soon as more information is available.