Articulate Outage History
Articulate degraded · 1 active incident View live status →Pingoru has recorded 64 incidents for Articulate: 60 in the last 12 months and 11 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 5 | 10 of 720 (1%) |
| May 2026 | 8 | 91 of 744 (12%) |
| June 2026 | 6 | 58 of 720 (8%) |
| July 2026 | 8 | 76 of 744 (10%) |
| August 2026 | 3 | 5 of 744 (1%) |
| September 2026 | 2 | 10 of 720 (1%) |
| October 2026 | 5 | 64 of 586 (11%) |
Incidents, newest first
Major May 22, 2026 Articulate 360: Errors affecting checkout and billing workflows 2h 13m Articulate.com, Account Management
Started May 22, 2026, 12:46 AM UTC· resolved May 22, 2026, 03:00 AM UTC
- investigating May 22, 2026, 12:46 AM UTC
We’re investigating an issue affecting several billing-related workflows on articulate.com. Experiencing errors when checking out, generating quotes, pricing, or confirming purchase eligibility. Our team is actively investigating the issue and working to restore normal functionality as quickly as possible. We’ll share another update as soon as we have more information. For additional help, please contact [email protected].
- identified May 22, 2026, 01:46 AM UTC
We’ve identified that this issue is related to a third-party service affecting login infrastructure. Customers may continue to experience intermittent errors when checking out, generating quotes, viewing pricing, or confirming purchase eligibility. If you encounter an error, please try again later while remediation work continues. We’ll continue monitoring the situation and share updates as we learn more.
- resolved May 22, 2026, 03:00 AM UTC
This incident has been resolved. Customers can now successfully check out, generate quotes, view pricing, and confirm purchase eligibility on articulate.com
Notice May 20, 2026 AI Images: Intermittent image generation failures 2d 2h AI Assistant, AI Images
Started May 20, 2026, 12:25 PM UTC· resolved May 22, 2026, 02:45 PM UTC
- investigating May 20, 2026, 12:25 PM UTC
We’re investigating an issue that prevents image generation and image editing from loading in Rise 360 and Storyline 360. Course Draft generation in Rise 360 is also affected. We’re working to identify the cause and will share an update as soon as we know more. We’re sorry for the trouble.
- investigating May 20, 2026, 01:21 PM UTC
We’re still investigating an issue that prevents image generation and image editing from loading in Rise 360 and Storyline 360. Course Draft generation in Rise 360 also remains affected. We’ll share another update as soon as we have more information. We’re sorry for the trouble.
- investigating May 20, 2026, 03:21 PM UTC
Image generation and editing modals should now load across both Rise 360 & Storyline 360. Images should generate successfully most of the time. However, we continue to see intermittent failures and are actively investigating. In Rise 360, AI-generated courses are now processing again, though processing times may be longer than usual. We’ll continue to share updates as we have them. We’re sorry for the trouble.
- investigating May 20, 2026, 05:18 PM UTC
Image generation and editing modals should now load across both products. Images should generate successfully most of the time. However, we continue to see intermittent failures and are actively investigating. In Rise 360, AI-generated courses are now processing as expected again. We’ll continue to share updates as we have them. We’re sorry for the trouble.
- investigating May 20, 2026, 06:30 PM UTC
Image generation and editing modals should now load across both products. Images should generate successfully most of the time. However, we continue to see intermittent failures and are actively investigating. In Rise 360, AI-generated courses are now processing as expected again. We’ll continue to share updates as we have them. We’re sorry for the trouble.
- investigating May 20, 2026, 07:05 PM UTC
We're continuing to investigate intermittent image generation failures in Rise 360 and Storyline 360. Image generation and editing features are available, but some image requests may fail. In most cases, retrying the request once or twice successfully generates the image. In Rise 360, AI-generated courses are now processing as expected again. We’ll share more updates as we have them. We're sorry for the trouble.
- investigating May 20, 2026, 08:19 PM UTC
We're continuing to investigate intermittent image generation failures in Rise 360 and Storyline 360. Image generation and editing features are available, but some image requests may fail. In most cases, retrying the request once or twice successfully generates the image. In Rise 360, AI-generated courses are now processing as expected again. We’ll share more updates as we have them. We're sorry for the trouble.
- investigating May 20, 2026, 09:34 PM UTC
We're continuing to investigate intermittent image generation failures in Rise 360 and Storyline 360. Image generation and editing features are available, but some image requests may fail. In most cases, retrying the request once or twice successfully completes the action. In Rise 360, AI-generated courses are now processing as expected again. We’ll share more updates as we have them. We're sorry for the trouble.
- monitoring May 21, 2026, 08:32 PM UTC
Image generation and editing features are processing as expected again. In Rise 360, AI-generated courses are processing as expected again, and we’re continuing to monitor system performance closely.
- resolved May 22, 2026, 02:45 PM UTC
This incident has been resolved.
Minor May 19, 2026 Reach 360 and Rise.com Intermittent Errors and Slowness 4h 38m Reach 360
Started May 19, 2026, 03:19 PM UTC· resolved May 19, 2026, 07:57 PM UTC
- investigating May 19, 2026, 03:19 PM UTC
We are investigating reports of intermittent 404 errors and degraded performance affecting Reach 360 and Rise.com. Our team has identified elevated probing activity against services and is actively working to mitigate the impact. Customers may experience intermittent access issues or slower-than-normal performance.
- investigating May 19, 2026, 04:31 PM UTC
We continue to investigate intermittent 404 errors and degraded performance affecting Reach 360 and Rise.com. Mitigation efforts are ongoing, and we are monitoring service behavior closely.
- investigating May 19, 2026, 05:45 PM UTC
We continue to investigate intermittent 404 errors and degraded performance affecting Reach 360 and Rise.com. Mitigation efforts are ongoing, and we are monitoring service behavior closely.
- monitoring May 19, 2026, 06:50 PM UTC
We implemented mitigations for the intermittent 404 errors and degraded performance affecting Reach 360 and Rise.com. Error rates and service metrics have returned to normal levels, and the sites are currently responding as expected. We are continuing to monitor service stability and complete any remaining remediation activities.
- resolved May 19, 2026, 07:57 PM UTC
Mitigations were implemented for the intermittent 404 errors and degraded performance affecting Reach 360 and Rise.com. Service metrics remained stable during the monitoring period, and the sites are responding normally. This incident has been resolved.
Minor May 6, 2026 AI Assistant: Course drafts are generating empty 1h 41m AI Assistant
Started May 06, 2026, 01:43 PM UTC· resolved May 06, 2026, 03:25 PM UTC
- investigating May 06, 2026, 01:43 PM UTC
We’re investigating an issue where AI Course Drafts may generate empty content. Refreshing the page may cause the content to appear. We’re sorry for the trouble. We’ll share another update as soon as we learn more.
- monitoring May 06, 2026, 02:19 PM UTC
We deployed a fix, and AI Course Drafts are generating correctly again. We’re continuing to monitor performance to confirm the issue is fully resolved. Thank you for your patience while we worked through this.
- resolved May 06, 2026, 03:25 PM UTC
This incident has been resolved.
Minor May 5, 2026 Articulate 360: Delayed provisioning for users signing in to Articulate 360 with SSO 5h 32m Account Management
Started May 05, 2026, 08:08 PM UTC· resolved May 06, 2026, 01:40 AM UTC
- investigating May 05, 2026, 08:08 PM UTC
We’re investigating an issue that delays provisioning for some users signing into Articulate 360 with SSO. Impacted users may not see the expected access right away. We’ll share an update as soon as we know more.
- monitoring May 05, 2026, 08:52 PM UTC
We’ve fixed the issue that caused delays when provisioning users through SSO in Articulate 360. Provisioning is now working as expected. Some users may still notice short delays as systems fully catch up. We’re continuing to monitor the performance to ensure everything remains stable.
- resolved May 06, 2026, 01:40 AM UTC
This incident has been resolved.
- postmortem May 22, 2026, 11:19 PM UTC
### **Overview** On May 5th, 2026, between 6:00 PM and May 6th, 2026, 1:30 AM UTC, some customers experienced delays with identity provider \(IDP\) profile updates. During this time, updates to user profile information through SAML-based sign-ins may have taken longer than expected to appear across Articulate services. An internal system processing activity with a heavy load was identified as the cause of this incident. ### Incident Details and Timeline of Events | Time \(UTC\) | Event | | --- | --- | | May 5 6:05pm | Our monitoring detected degraded performance in processing user updates | | May 5 7:33pm | An incident response team was assembled | | May 5 8:37pm | The cause was identified as a large import of data by our sales team. After canceling the import, we opted to increase our processing capacity to handle the existing event logs | | May 6 1:28am | Services returned back to normal operation | ### What We’re Improving We’ve already completed several improvements, including: * Increasing processing capacity for high-volume events * Updating internal workflows for increased communication around large imports
Minor May 1, 2026 E-Learning Heroes: Intermittent access issues 2h 9m E-Learning Heroes
Started May 01, 2026, 06:04 PM UTC· resolved May 01, 2026, 08:13 PM UTC
- investigating May 01, 2026, 06:04 PM UTC
Some users may have trouble accessing E-Learning Heroes or see an error message. We’re working with our vendor to stabilize the platform and understand the cause. We’ll share updates as we learn more. Thanks for your patience while we work on this.
- investigating May 01, 2026, 06:04 PM UTC
We are continuing to investigate this issue.
- monitoring May 01, 2026, 07:02 PM UTC
E-Learning Heroes is now loading as expected. Our vendor is continuing to monitor performance to ensure stability. We’ll share another update soon.
- resolved May 01, 2026, 08:13 PM UTC
This incident has been resolved.
Notice April 29, 2026 Review 360: Newly uploaded Storyline courses fail to load 3h 11m Review 360
Started Apr 29, 2026, 05:00 PM UTC· resolved Apr 29, 2026, 08:11 PM UTC
- investigating Apr 29, 2026, 05:00 PM UTC
We’re investigating an issue where some Review 360 items fail to load. This is impacting newly uploaded Storyline courses. Existing content continues to work as expected. Creators may see a loading error or be unable to open newly published content in Review 360. We’re actively working to identify the cause and will share updates as soon as we have more information.
- monitoring Apr 29, 2026, 05:57 PM UTC
This issue has been resolved. Storyline content uploaded to Review 360 now loads as expected. We’ll continue to monitor performance to ensure everything remains stable.
- resolved Apr 29, 2026, 08:11 PM UTC
This incident has been resolved.
Minor April 24, 2026 Rise 360: Audio and Video Stuck in Processing 2h 27m Rise 360, AI Assistant
Started Apr 24, 2026, 10:39 PM UTC· resolved Apr 25, 2026, 01:07 AM UTC
- investigating Apr 24, 2026, 10:39 PM UTC
We’re investigating an issue in Rise 360 where audio and video are stuck in processing. Our team is working to identify the cause and restore normal functionality. We’ll share updates as we learn more.
- monitoring Apr 24, 2026, 11:57 PM UTC
A fix has been implemented, and we’re monitoring to ensure processing is completing successfully.
- resolved Apr 25, 2026, 01:07 AM UTC
This incident has been resolved.
Critical April 21, 2026 Articulate 360 Desktop App: Creators can’t sign in 1h 55m Articulate ID, Articulate 360 Desktop App Updates
Started Apr 21, 2026, 06:31 PM UTC· resolved Apr 21, 2026, 08:26 PM UTC
- investigating Apr 21, 2026, 06:31 PM UTC
We’re seeing an issue where Creators can’t sign in to the Articulate 360 desktop app. You may see sign-in failures or get stuck during login. This impacts launching and updating apps from the desktop app. Our team is investigating now. We’ll share updates as we learn more.
- identified Apr 21, 2026, 07:00 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Apr 21, 2026, 07:22 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 21, 2026, 08:26 PM UTC
This incident has been resolved.
- postmortem May 01, 2026, 05:47 PM UTC
#### Overview On 2026-04-21 between approximately 01:45–03:15 ET \(05:45–07:15 UTC\), Articulate 360 Desktop app users experienced authentication failures preventing access to the Articulate 360 Desktop application. The issue was caused by an infrastructure-level change that corrupted a signing key used in the authentication flow. The problem was identified and resolved within approximately 90 minutes. Web-based users were not affected. #### Incident Details and Timeline of Events **Impact:** * Articulate 360 Desktop app users were unable to complete authentication checks, blocking access to the desktop application * Web-based users were not impacted * Duration: approximately 90 minutes **Timeline:** * **2026-04-21 ~01:45 ET \(05:45 UTC\)** — Articulate 360 Desktop app users begin experiencing authentication failures. * **2026-04-21 ~02:00 ET \(06:00 UTC\)** — Issue identified by our engineering team and investigation underway. * **2026-04-21 ~03:15 ET \(07:15 UTC\)** — Fix applied and service fully restored for all affected users. #### What We're Improving * Adding safeguards so that misconfigured authentication credentials are detected at startup and prevent a service from going live, rather than causing silent failures for users * Strengthening our review process for changes to shared infrastructure components to ensure their impact across all services is evaluated before merging
Notice April 8, 2026 AI Images: Unable to generate images. 1h 41m AI Images
Started Apr 08, 2026, 09:45 AM UTC· resolved Apr 08, 2026, 11:27 AM UTC
- investigating Apr 08, 2026, 09:45 AM UTC
We’re investigating an issue impacting AI image generation in Articulate 360 products. Creators may be unable to generate images using AI Images. We’re actively looking into this and will share an update as soon as we have more information. Thanks for your patience while we work to restore full functionality.
- investigating Apr 08, 2026, 10:06 AM UTC
A fix has been implemented for the issue impacting AI image generation across Articulate 360 products. Creators can now generate images using AI Images as expected. We’re continuing to monitor performance to ensure the service remains stable.
- monitoring Apr 08, 2026, 10:08 AM UTC
A fix has been implemented for the issue impacting AI image generation across Articulate 360 products. Creators can now generate images using AI Images as expected. We’re continuing to monitor performance to ensure the service remains stable.
- resolved Apr 08, 2026, 11:27 AM UTC
The issue has been fixed, and image generation is now working as expected.
Minor April 7, 2026 Articulate Systems Maintenance: Account Management and E-commerce 34m Account Management
Started Apr 07, 2026, 06:51 PM UTC· resolved Apr 07, 2026, 07:26 PM UTC
- investigating Apr 07, 2026, 06:51 PM UTC
We are currently investigating an issue where customers are unable to buy new subscriptions or add seats to your existing subscription. We'll will update as soon as we have more information.
- resolved Apr 07, 2026, 07:26 PM UTC
This is has been resolved and purchasing is now fully functional.
Notice March 25, 2026 Rise 360: Degraded Performance 2h 7m Articulate.com
Started Mar 25, 2026, 06:47 PM UTC· resolved Mar 25, 2026, 08:54 PM UTC
- investigating Mar 25, 2026, 06:47 PM UTC
We’re seeing degraded performance in Rise 360. Some Creators may notice that parts of Rise are slow, unresponsive, or not working as expected when opening or editing courses. We’re investigating the issue now and working to identify the cause. We’ll share an update as soon as we have more details. If you need help in the meantime, reach out to our support team at [email protected]
- monitoring Mar 25, 2026, 07:54 PM UTC
We’ve implemented a fix for the issue causing degraded performance in Rise 360. Creators should now see improved performance when opening and editing courses. We’re continuing to monitor the system to ensure everything remains stable.
- resolved Mar 25, 2026, 08:54 PM UTC
This incident has been resolved. Rise 360 is now operating normally.
Minor March 20, 2026 AI Assistant: Issues generating AI audio in Rise 360 1h 29m AI Assistant
Started Mar 20, 2026, 05:40 PM UTC· resolved Mar 20, 2026, 07:10 PM UTC
- investigating Mar 20, 2026, 05:40 PM UTC
We’re investigating an issue affecting AI audio generation in Rise 360. After clicking “Generate Speech,” the script may disappear and no audio is generated. We’ll share updates as we learn more.
- monitoring Mar 20, 2026, 05:46 PM UTC
A mitigation has been implemented for the issue affecting AI audio generation in Rise 360. Audio generation is now working again, and we’re monitoring to ensure continued stability.
- resolved Mar 20, 2026, 07:10 PM UTC
The issue affecting AI audio generation in Rise 360 has been resolved. Audio generation is now working as expected.
Minor March 19, 2026 Articulate Localization: Timeouts when translating some languages when using Glossaries 1h 9m Localization
Started Mar 19, 2026, 02:54 PM UTC· resolved Mar 19, 2026, 04:04 PM UTC
- investigating Mar 19, 2026, 02:54 PM UTC
We’re investigating reports of timeouts when translating certain languages that use glossaries in Localization. Some customers may see a potential interruption in service when using Glossaries in Rise 360 and Storyline 360. Our team is actively looking into the issue and working to identify the cause. Thank you for your patience.
- monitoring Mar 19, 2026, 03:00 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 19, 2026, 04:04 PM UTC
This incident has been resolved.
Notice March 6, 2026 AI Images: Unable to generate images 4h 14m AI Images
Started Mar 06, 2026, 02:44 PM UTC· resolved Mar 06, 2026, 06:59 PM UTC
- investigating Mar 06, 2026, 02:44 PM UTC
We’re investigating an issue impacting AI image generation in Articulate 360 products. Creators are currently unable to generate images using AI Images. We’re actively looking into this and will share an update as soon as we have more information. Thanks for your patience while we work to restore full functionality.
- investigating Mar 06, 2026, 03:44 PM UTC
We are continuing to work on a resolution for this issue.
- investigating Mar 06, 2026, 04:43 PM UTC
We are continuing to work on a resolution for this issue.
- identified Mar 06, 2026, 05:42 PM UTC
We’ve identified the issue impacting Image Generation. Our team is continuing to investigate this. Thank you for your patience.
- monitoring Mar 06, 2026, 05:58 PM UTC
A fix has been implemented for the issue impacting AI image generation across Articulate 360 products. Creators can now generate images using AI Images as expected. We’re continuing to monitor performance to ensure the service remains stable.
- resolved Mar 06, 2026, 06:59 PM UTC
This incident has been resolved.
Critical March 3, 2026 Billing Platform: Unable to place orders 1h 27m Account Management
Started Mar 03, 2026, 12:49 AM UTC· resolved Mar 03, 2026, 02:17 AM UTC
- investigating Mar 03, 2026, 12:49 AM UTC
We're experiencing an outage with our ordering platform and are working with third party vendors to take corrective actions. Customers are unable to place orders through e-commerce, self-service, direct ordering, and partner ordering at this time.
- monitoring Mar 03, 2026, 01:14 AM UTC
Our third party vendor has implemented a fix and we are currently monitoring the incident. Customers should be able to place orders through e-commerce, self-service, direct ordering, and partner ordering.
- resolved Mar 03, 2026, 02:17 AM UTC
This incident has been resolved. Purchasing and processing of orders is working as expected.
Minor February 25, 2026 Rise 360: Vimeo videos not playing correctly. 2d 1h Rise 360
Started Feb 25, 2026, 03:54 PM UTC· resolved Feb 27, 2026, 05:49 PM UTC
- identified Feb 25, 2026, 03:54 PM UTC
We've identified an issue preventing Vimeo videos from playing correctly in Rise 360. This affects both new courses in the authoring tool and previously published courses in your LMS. The issue is caused by a third-party provider. We'll share an update within the next hour.
- identified Feb 25, 2026, 05:05 PM UTC
We are continuing to work on a resolution for this issue.
- identified Feb 25, 2026, 06:11 PM UTC
We are continuing to work on a resolution for this issue.
- identified Feb 25, 2026, 09:44 PM UTC
We’re looking into this with our service provider and will share an update as soon as we have one. If this is affecting you, our Support team is here to help. You can reach out anytime at articulatecase.com. Thanks for your patience! We’ll keep you posted.
- monitoring Feb 26, 2026, 01:57 AM UTC
We’ve deployed a fix for the issue affecting Vimeo videos embedded in Rise 360. Customers no longer need to update or replace their Vimeo links. To apply the fix, please republish your course. We’ll continue working with our third-party provider on longer-term improvements and provide additional updates.
- monitoring Feb 26, 2026, 02:50 PM UTC
We’ve identified the root cause. It’s related to a third-party service Rise 360 uses to render embedded Vimeo content. We’re actively working with that provider to resolve the issue at its source and eliminate the need for additional work on your end. We’ll continue to share updates here as we make progress. Thank you for your patience as we work toward a complete resolution.
- monitoring Feb 26, 2026, 05:27 PM UTC
We’re continuing to investigate the Embedly-related issue affecting embedded Vimeo content in Rise 360. You can implement the current fix by republishing and re-uploading to your LMS. We’re also evaluating improvements to how embedded media is handled in future courses. We’ll share further updates as soon as we can.
- monitoring Feb 26, 2026, 10:15 PM UTC
The provider has resolved the issue affecting embedded Vimeo content. You may see videos load normally without taking any action. If they don’t appear, clear your browser cache and reload the course. That will restore normal viewing. Thank you for continuing to work with us while we monitored this.
- resolved Feb 27, 2026, 05:49 PM UTC
This incident has been resolved.
- postmortem Apr 24, 2026, 12:48 PM UTC
**Overview** On February 24–26, 2026, some Vimeo videos embedded in Rise 360 courses did not display correctly. Instead, affected videos showed a black screen while audio continued to play. This behavior occurred in both the Rise 360 authoring environment \(including preview\) and in previously published courses viewed by learners in learning management systems \(LMSs\). The issue was traced to a change in the behavior of a third-party embed rendering provider used by Rise 360 to process multimedia embeds. This provider rendered Vimeo content in a way that disrupted the video player integration, causing the video to not display while the audio continued to play. A workaround was released that allowed Vimeo embeds to bypass the third-party rendering provider. After the provider implemented a fix and cleared their cache, normal playback behavior was restored. **Incident Details and Timeline of Events** **February 24, 2026** * **22:40 UTC** – Reports were received that Vimeo embeds in Rise displayed a black video frame while audio continued to play. The behavior was reproduced in both authoring/preview and already-published course output. * **22:50 UTC** – An internal incident triage channel was created to coordinate investigation and response. **February 25, 2026** * **13:30 UTC** – A support request was submitted to the third-party embed rendering provider used by Rise for embedded multimedia. * **15:18 UTC** – The incident was escalated to SEV2. * **15:55 UTC** – Public status communication was updated to indicate the issue had been identified and service was degraded. * **17:30 UTC** – Additional attempts were made to reach the provider through multiple contact channels. * **21:36 UTC** – A workaround was released that bypassed the embed rendering provider for Vimeo embeds. This workaround required affected courses to be republished and was deployed behind a feature flag. **February 26, 2026** * **01:31 UTC** The workaround feature flag was enabled for all customers, and guidance on the workaround was shared with customers. * **01:57 UTC** – Incident status was updated to monitoring. * **18:50 UTC** – Direct contact was established with a member of the provider’s team. * **19:39 UTC** – The provider began investigating the issue. * **21:22 UTC** – The provider reported the issue resolved. * **21:53 UTC** – The provider invalidated their CDN cache, and recovery was confirmed. * **22:23 UTC** – Community communications were updated to indicate the issue had been resolved. * **22:35 UTC** – Incident status was updated to resolved. **February 27, 2026** * **15:30 UTC** – The temporary workaround was reverted and the standard integration path between Rise, the embed provider, and Vimeo was restored. ### **Technical Context** Rise 360 uses a third-party service to process and render embedded multimedia links. During the incident, the provider used a corrupted video player, which interfered with the embedded Vimeo videos. This behavior interfered with the video player integration used to control playback, causing video frames to fail to render while audio continued to play. Because the embed rendering occurs at runtime through the provider, the behavior affected both newly authored content and previously published Rise 360 courses. **What We’re Improving** Following the incident, several improvements were identified to reduce the likelihood or impact of similar situations: * **Reducing external runtime dependencies:** Evaluating changes to ensure that published Rise courses rely primarily on Articulate-controlled infrastructure unless authors explicitly opt into third-party services. * **Embed rendering architecture:** Assessing approaches for handling embedded media that reduce dependency on external embed processing services. * **Contingency paths for media embeds:** Implementing mechanisms that allow embedded media to bypass intermediary services when needed, enabling faster mitigation if provider behavior changes. * **Operational readiness for third-party services:** Ensuring service credentials, account access, and escalation contacts for external providers are maintained and readily accessible to support faster incident coordination. These efforts are intended to strengthen resilience around embedded media playback and improve response flexibility when third-party services change behavior.
Major February 25, 2026 Rise 360: AI audio workflow not loading 4h 18m AI Assistant
Started Feb 25, 2026, 03:10 PM UTC· resolved Feb 25, 2026, 07:28 PM UTC
- investigating Feb 25, 2026, 03:10 PM UTC
We’re investigating an issue where the AI audio workflow isn’t loading in Rise 360. Creators may see the workflow fail to load due to a third party request timing out. As a result, AI audio can’t be generated or edited right now in Rise 360. We’re working with our provider to resolve the timeout and restore functionality. We’ll share another update as soon as we have more information.
- monitoring Feb 25, 2026, 04:36 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 25, 2026, 07:28 PM UTC
This incident has been resolved.
Minor February 12, 2026 Localization: Glossaries not consistently applied 3h 23m Localization
Started Feb 12, 2026, 08:31 PM UTC· resolved Feb 12, 2026, 11:55 PM UTC
- investigating Feb 12, 2026, 08:31 PM UTC
We're seeing an issue with Localization where some glossaries aren't being applied consistently. Our team is actively investigating the cause and working to restore full functionality.
- monitoring Feb 12, 2026, 10:48 PM UTC
We've shipped a fix for the glossary issue in Localization. Glossaries should now be applying correctly. We're keeping an eye on things to confirm stability.
- resolved Feb 12, 2026, 11:55 PM UTC
The issue has been fixed. Thanks for your patience while we worked through this!
Notice February 9, 2026 Rise 360: Issues with course duplication and block templates 58m Rise 360
Started Feb 09, 2026, 04:04 PM UTC· resolved Feb 09, 2026, 05:02 PM UTC
- monitoring Feb 09, 2026, 04:04 PM UTC
We experienced an issue in Rise 360 that prevented some authors from duplicating courses, sending copies, or creating block templates. The issue has been addressed, and we’re monitoring to ensure these actions continue working as expected.
- resolved Feb 09, 2026, 05:02 PM UTC
The issue in Rise 360 that affected course duplication, sending copies, and block template creation has been resolved. These actions are now working as expected.
Notice February 2, 2026 Articulate Localization: Slow loading when working with course translations 3h 18m Localization
Started Feb 02, 2026, 02:43 PM UTC· resolved Feb 02, 2026, 06:01 PM UTC
- investigating Feb 02, 2026, 02:43 PM UTC
We’re looking into an issue that’s causing slow loading when generating course translations. This may affect translating content in Rise 360 or Storyline 360. Thanks for your patience while we investigate. We’ll share more as soon as we know more.
- investigating Feb 02, 2026, 03:43 PM UTC
We’re looking into an issue that’s causing slow loading when generating course translations. This may affect translating content in Rise 360 or Storyline 360. Thanks for your patience while we investigate. We’ll share more as soon as we know more.
- monitoring Feb 02, 2026, 04:05 PM UTC
We’re currently monitoring performance after earlier slowdowns with course translations in Rise 360 and Storyline 360. Articulate Localization is currently stable. We’ll keep watching and share updates.
- monitoring Feb 02, 2026, 05:05 PM UTC
We’re currently monitoring performance after earlier slowdowns with course translations in Rise 360 and Storyline 360. Articulate Localization is currently stable. We’ll keep watching and share updates.
- resolved Feb 02, 2026, 06:01 PM UTC
This incident has been resolved. Generating course translations is now working as expected. Thanks for your patience!
Minor January 31, 2026 Rise and Reach 360 Load Balancing Issue 2h
Started Jan 31, 2026, 11:30 PM UTC· resolved Feb 01, 2026, 01:30 AM UTC
- resolved Feb 07, 2026, 01:22 AM UTC
During this window, users experienced intermittent errors when loading pages or completing actions in Rise 360 and Reach 360. Some requests required retries to complete successfully.
- postmortem Feb 07, 2026, 01:22 AM UTC
Between January 31 23:30 UTC and February 1 1:30 UTC, we experienced an issue with our load balancing systems in Rise and Reach 360. During this time, users may have experienced occasional errors in loading pages or completing actions, sometimes requiring a retry.
Minor January 26, 2026 Localization: Translation Issues for Certain Languages 2h 5m Localization
Started Jan 26, 2026, 09:03 PM UTC· resolved Jan 26, 2026, 11:09 PM UTC
- investigating Jan 26, 2026, 09:03 PM UTC
We're investigating an issue affecting Localization's ability to translate to and from certain languages. Our team is working to identify the cause and restore full translation support as quickly as possible. We’ll share updates as we learn more.
- monitoring Jan 26, 2026, 09:44 PM UTC
A fix has been implemented to restore translation to and from the affected languages in Localization. We’re monitoring to ensure translations are completing successfully across all languages.
- resolved Jan 26, 2026, 11:09 PM UTC
This incident has been resolved.
Minor December 23, 2025 AI Source Material uploads in Rise 360 are failing for EU customers 1h 27m Rise 360, AI Assistant
Started Dec 23, 2025, 03:57 PM UTC· resolved Dec 23, 2025, 05:24 PM UTC
- investigating Dec 23, 2025, 03:57 PM UTC
We’re investigating an issue that’s affecting AI Source Material uploads in Rise 360 for customers in our EU data center. When uploading content for either course or block creation, Creators may see an error message and be unable to complete the upload. This issue only affects customers in the EU region. We'll keep you posted on our progress. We're so sorry for the trouble!
- monitoring Dec 23, 2025, 04:48 PM UTC
We’ve released a fix for the issue affecting AI Source Material uploads in Rise 360 for customers in our EU data center. Uploads are now working as expected. We’re continuing to monitor performance to ensure stability before marking this incident as resolved.
- resolved Dec 23, 2025, 05:24 PM UTC
AI Source Material uploads are functioning as expected for EU Creators. Sorry for the trouble!
Notice December 3, 2025 Articulate ID: Users can’t log in across multiple services 3h 5m Rise 360, Articulate ID, Review 360, Account Management
Started Dec 03, 2025, 01:37 PM UTC· resolved Dec 03, 2025, 04:42 PM UTC
- investigating Dec 03, 2025, 01:37 PM UTC
We’re currently investigating a login issue that’s preventing users from accessing Articulate services, including Rise 360, Storyline 360, and id.articulate.com. This also affects admins trying to manage SSO settings. We’ll share more updates here as soon as we know more. Thanks for your patience while we dig into this.
- investigating Dec 03, 2025, 02:06 PM UTC
We’re currently investigating a login issue that’s preventing users from accessing Articulate services due to an outage with our third party provider. This includes the E-Learning Heroes Community, signing up for an Articulate 360 trial, Rise 360, Storyline 360, id.articulate.com, and our e-commerce site. Purchases cannot be completed and admins cannot manage SSO settings. We’ll share more updates here as soon as we know more. Thanks for your patience while we dig into this.
- investigating Dec 03, 2025, 02:12 PM UTC
We’re currently investigating a login issue that’s preventing users from accessing Articulate services due to an outage with our third party provider. This includes the E-Learning Heroes Community, signing up for an Articulate 360 trial, Rise 360, Storyline 360, id.articulate.com, and our e-commerce site. Purchases cannot be completed and admins cannot manage SSO settings. We’ll share more updates here as soon as we know more. Thanks for your patience while we dig into this.
- investigating Dec 03, 2025, 02:41 PM UTC
We’re currently investigating a login issue that’s preventing users from accessing Articulate services due to an outage with our third party provider. This includes the E-Learning Heroes Community, signing up for an Articulate 360 trial, Rise 360, Storyline 360, id.articulate.com, and our e-commerce site. Purchases cannot be completed and admins cannot manage SSO settings. We’ll share more updates here as soon as we know more. Thanks for your patience while we dig into this.
- investigating Dec 03, 2025, 02:54 PM UTC
We’re currently investigating a login issue that’s preventing users from accessing Articulate services due to an outage with our third party provider. This includes the E-Learning Heroes Community, signing up for an Articulate 360 trial, Rise 360, Storyline 360, id.articulate.com, and our e-commerce site. Purchases cannot be completed and admins cannot manage SSO settings. We’ll share more updates here as soon as we know more. Thanks for your patience while we dig into this.
- monitoring Dec 03, 2025, 03:05 PM UTC
We’ve implemented a fix for the login issue that impacted access to Articulate services, including Rise 360, Storyline 360, id.articulate.com, E-Learning Heroes Community, and our e-commerce site. All systems are currently operational, and we’re closely monitoring performance to ensure stability. Thank you for your patience!
- monitoring Dec 03, 2025, 03:05 PM UTC
We’ve implemented a fix for the login issue that impacted access to Articulate services, including Rise 360, Storyline 360, id.articulate.com, E-Learning Heroes Community, and our e-commerce site. All systems are currently operational, and we’re closely monitoring performance to ensure stability. Thank you for your patience!
- monitoring Dec 03, 2025, 03:35 PM UTC
We’ve implemented a fix for the login issue that impacted access to Articulate services, including Rise 360, Storyline 360, id.articulate.com, E-Learning Heroes Community, and our e-commerce site. All systems are currently operational, and we’re closely monitoring performance to ensure stability. Thank you for your patience!
- monitoring Dec 03, 2025, 04:11 PM UTC
We’ve implemented a fix for the login issue that impacted access to Articulate services, including Rise 360, Storyline 360, id.articulate.com, E-Learning Heroes Community, and our e-commerce site. All systems are currently operational, and we’re closely monitoring performance to ensure stability. Thank you for your patience!
- resolved Dec 03, 2025, 04:42 PM UTC
This incident has been resolved. Access to Articulate services is stable and fully restored. Thanks again for your patience!
- postmortem Dec 10, 2025, 12:27 AM UTC
### **Overview** On December 3, 2025, our identity provider experienced an unexpected service disruption that affected Articulate’s login systems. During this period, customers were unable to sign in or access features that rely on authentication. The issue originated from an outage within a feature of our identity provider related to custom domain handling. Once identified, our team implemented a mitigation to bypass the affected path and restore stable access. ### **Incident Details and Timeline of Events** The following timeline summarizes the key moments of the incident at a high level. ### **Impact:** * Customer login to Articulate services * Access to products and administrative account functionality * Authentication-dependent actions across multiple areas of the platform ### **Timeline** * **December 3, 2025 07:21 UTC — First wave of authentication errors identified** Monitoring systems alerted the team to errors related to login, users were unable to authenticate. Our Identity provider confirmed outage on their end. * **December 3, 2025 08:13 UTC — Issues with identity provider resolved** No new errors were detected and full recovery was observed. * **December 3, 2025 13:08 UTC — Issues with identity provider return** Monitoring systems alerted the team to further login issues, users were unable to authenticate. Full outage status was posted. * **December 3, 2025 14:00 UTC — Dependent identity system features identified as the root cause** With the help of support from our identity provider, issues with specific features were diagnosed as the root cause of our authentication issues. A mitigation was identified and implementation began. * **December 3, 2025 14:53 UTC — Mitigation applied, services recover** Our mitigation was applied to our platform and full recovery was observed. * **December 3, 2025 17:23 UTC — Identity provider reports recovery** Our identity provider reported full recovery on their end, we formally resolved our outage status. ### **What We’re Improving** * Reducing **dependency on** affected identity system features To eliminate the risk associated with this type of upstream outage, we are in the process of phasing out our use of the impacted feature with our identity provider.