Articulate incident

Rise and Reach 360 Load Balancing Issue

Minor Resolved View vendor source →
Started
Feb 07, 2026, 01:22 AM UTC
Resolved
Jan 31, 2026, 11:30 PM UTC
Duration
Detected by Pingoru
Feb 07, 2026, 01:22 AM UTC

Update timeline

  1. resolved Feb 07, 2026, 01:22 AM UTC

    During this window, users experienced intermittent errors when loading pages or completing actions in Rise 360 and Reach 360. Some requests required retries to complete successfully.

  2. postmortem Feb 07, 2026, 01:22 AM UTC

    Between January 31 23:30 UTC and February 1 1:30 UTC, we experienced an issue with our load balancing systems in Rise and Reach 360. During this time, users may have experienced occasional errors in loading pages or completing actions, sometimes requiring a retry.

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