Articulate Outage History

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Articulate had 56 outages in the last 2 years totaling 37h 59m of downtime — averaging 2.3 incidents per month.

There were 56 Articulate outages since June 27, 2025 totaling 37h 59m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: http://www.articulatestatus.com

Minor August 27, 2025

Rise 360: Unable to Upload logo and Images

Detected by Pingoru
Aug 27, 2025, 04:09 PM UTC
Resolved
Aug 27, 2025, 06:08 PM UTC
Duration
1h 58m
Affected: Rise 360
Timeline · 3 updates
  1. investigating Aug 27, 2025, 04:09 PM UTC

    We’re currently investigating an issue in Rise 360 where users are unable to upload images in some parts of the application. We’re working to identify the cause and will provide updates as soon as more information is available. Thank you for your patience!

  2. monitoring Aug 27, 2025, 04:33 PM UTC

    A fix has been implemented, and uploading logos and images is working normally. We’re monitoring performance to ensure continued stability.

  3. resolved Aug 27, 2025, 06:08 PM UTC

    This is now resolved. Thank you for your patience during this incident.

Read the full incident report →

Minor August 26, 2025

Storyline 360 and Rise 360: Intermittent translation failures when using a glossary

Detected by Pingoru
Aug 26, 2025, 03:59 PM UTC
Resolved
Aug 27, 2025, 12:37 AM UTC
Duration
8h 37m
Affected: Localization
Timeline · 3 updates
  1. investigating Aug 26, 2025, 03:59 PM UTC

    We’re seeing intermittent translation failures in both Storyline and Rise 360 when a glossary is included. This may prevent content from translating as expected. If you remove the glossary, translation should complete normally. We’re investigating the root cause and will share updates as we learn more.

  2. monitoring Aug 26, 2025, 09:45 PM UTC

    We’ve implemented a fix and are monitoring system performance to ensure stability. Thank you for your patience, and we’ll share any further updates as needed.

  3. resolved Aug 27, 2025, 12:37 AM UTC

    The issue is now resolved. Thank you for your patience.

Read the full incident report →

Major August 22, 2025

Review 360: Publishing and Course List Issues

Detected by Pingoru
Aug 22, 2025, 07:40 PM UTC
Resolved
Aug 22, 2025, 10:17 PM UTC
Duration
2h 37m
Affected: Review 360
Timeline · 3 updates
  1. investigating Aug 22, 2025, 07:40 PM UTC

    We’re currently investigating an issue affecting Review 360 that is also impacting Reach 360 and Articulate Localization. Publishing to Review 360 and Reach 360 is failing, and the list of Review 360 courses doesn’t load when inserting a Storyline block in Rise 360. Additionally, pages showing Rise courses translated with Articulate Localization may not load as expected. We’re sorry for the trouble and will provide updates as soon as we have more information. Thanks for your patience.

  2. monitoring Aug 22, 2025, 09:24 PM UTC

    A fix has been implemented and we are monitoring results.

  3. resolved Aug 22, 2025, 10:17 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 20, 2025

Articulate 360 Desktop App: Problems Signing In and Publishing After Latest Update

Detected by Pingoru
Aug 20, 2025, 12:00 AM UTC
Resolved
Aug 20, 2025, 08:25 PM UTC
Duration
20h 25m
Affected: Articulate 360 Desktop App Updates
Timeline · 4 updates
  1. investigating Aug 20, 2025, 12:00 AM UTC

    We’re currently investigating an issue with the Articulate 360 desktop app. Some users are unable to sign in after installing Update 103. Impacted users may also encounter errors when previewing or publishing a course or see failures when attempting to install updates. As a temporary workaround, users can downgrade to Articulate 360 Update 102 by visiting: https://360.articulate.com/downloads/all We’ll share updates as soon as we have more information. Thank you for your patience while we work to resolve this issue.

  2. identified Aug 20, 2025, 01:27 PM UTC

    We’ve identified the issue with the Articulate 360 desktop app and are actively testing the fix. Thank you for your patience while we work to fully resolve this.

  3. monitoring Aug 20, 2025, 04:54 PM UTC

    Hi, Articulate 360 users! We've just released a hotfix to resolve the Articulate 360 desktop app sign-in issue. If you were affected, the fix requires uninstalling your current app and installing the latest version from our downloads page. For those who weren't impacted, a quick "Check for Updates" directly from the desktop app will do the trick. If you encounter problems while updating, our team is here to help—just reach out at [email protected]. Thank you for your patience while we resolved this issue.

  4. resolved Aug 20, 2025, 08:25 PM UTC

    This is now resolved. Thank you for your patience during this incident.

Read the full incident report →

Notice July 11, 2025

Service Disruption Affecting Multiple Articulate Products

Detected by Pingoru
Jul 11, 2025, 08:41 PM UTC
Resolved
Jul 12, 2025, 12:11 AM UTC
Duration
3h 29m
Affected: Rise 360Review 360Reach 360AI Assistant
Timeline · 2 updates
  1. monitoring Jul 11, 2025, 08:41 PM UTC

    We had a brief disruption that impacted Reach 360, Rise.com, Rise 360, and AI Assistant. All systems are currently operational, but we are continuing to monitor the situation.

  2. resolved Jul 12, 2025, 12:11 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical June 27, 2025

AI Images: Image Generation isn't working with AI Assistant

Detected by Pingoru
Jun 27, 2025, 01:36 PM UTC
Resolved
Jun 27, 2025, 02:26 PM UTC
Duration
49m
Affected: AI Images
Timeline · 4 updates
  1. investigating Jun 27, 2025, 01:36 PM UTC

    Hi AI Assistant users! We are experiencing an issue where an error message appears when generating an image in Storyline 360 and Rise 360. We are working closely with our team to ensure a solution is in place as soon as possible. We’re sorry for the trouble!

  2. investigating Jun 27, 2025, 01:38 PM UTC

    We are continuing to investigate this issue.

  3. investigating Jun 27, 2025, 01:50 PM UTC

    Hi AI Assistant users! We are experiencing an issue where an error message appears when generating an image in Storyline 360 and Rise 360. This is only impacting AI Image generation when using AI Assistant. We are working closely with our team to ensure a solution is in place as soon as possible. We’re sorry for the trouble!

  4. resolved Jun 27, 2025, 02:26 PM UTC

    This incident has been resolved. Image generation when using AI Assistant is now working as expected.

Read the full incident report →