Articulate incident

Articulate Localization: Timeouts when translating some languages when using Glossaries

Articulate experienced a minor incident on March 19, 2026 affecting Localization, lasting 1h 9m. The incident has been resolved; the full update timeline is below.

Started: Mar 19, 2026, 02:54 PM UTC
Resolved: Mar 19, 2026, 04:04 PM UTC
Duration: 1h 9m
Detected by Pingoru: Mar 19, 2026, 02:54 PM UTC

Affected components

Localization

Update timeline

investigating Mar 19, 2026, 02:54 PM UTC

We’re investigating reports of timeouts when translating certain languages that use glossaries in Localization. Some customers may see a potential interruption in service when using Glossaries in Rise 360 and Storyline 360. Our team is actively looking into the issue and working to identify the cause. Thank you for your patience.
monitoring Mar 19, 2026, 03:00 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Mar 19, 2026, 04:04 PM UTC

This incident has been resolved.