Articulate incident

Billing Platform: Unable to place orders

Critical Resolved View vendor source →
Started
Mar 03, 2026, 12:49 AM UTC
Resolved
Mar 03, 2026, 02:17 AM UTC
Duration
1h 27m
Detected by Pingoru
Mar 03, 2026, 12:49 AM UTC

Affected components

Account Management

Update timeline

  1. investigating Mar 03, 2026, 12:49 AM UTC

    We're experiencing an outage with our ordering platform and are working with third party vendors to take corrective actions. Customers are unable to place orders through e-commerce, self-service, direct ordering, and partner ordering at this time.

  2. monitoring Mar 03, 2026, 01:14 AM UTC

    Our third party vendor has implemented a fix and we are currently monitoring the incident. Customers should be able to place orders through e-commerce, self-service, direct ordering, and partner ordering.

  3. resolved Mar 03, 2026, 02:17 AM UTC

    This incident has been resolved. Purchasing and processing of orders is working as expected.

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