Articulate experienced a critical incident on March 3, 2026 affecting Account Management, lasting 1h 27m. The incident has been resolved; the full update timeline is below.
Affected components
Account Management
Update timeline
- investigating Mar 03, 2026, 12:49 AM UTC
We're experiencing an outage with our ordering platform and are working with third party vendors to take corrective actions. Customers are unable to place orders through e-commerce, self-service, direct ordering, and partner ordering at this time.
- monitoring Mar 03, 2026, 01:14 AM UTC
Our third party vendor has implemented a fix and we are currently monitoring the incident. Customers should be able to place orders through e-commerce, self-service, direct ordering, and partner ordering.
- resolved Mar 03, 2026, 02:17 AM UTC
This incident has been resolved. Purchasing and processing of orders is working as expected.