Articulate incident
Articulate ID: Users can’t log in across multiple services
Articulate experienced a notice incident on December 3, 2025 affecting Rise 360 and Articulate ID and 1 more component, lasting 3h 5m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 03, 2025, 01:37 PM UTC
We’re currently investigating a login issue that’s preventing users from accessing Articulate services, including Rise 360, Storyline 360, and id.articulate.com. This also affects admins trying to manage SSO settings. We’ll share more updates here as soon as we know more. Thanks for your patience while we dig into this.
- investigating Dec 03, 2025, 02:06 PM UTC
We’re currently investigating a login issue that’s preventing users from accessing Articulate services due to an outage with our third party provider. This includes the E-Learning Heroes Community, signing up for an Articulate 360 trial, Rise 360, Storyline 360, id.articulate.com, and our e-commerce site. Purchases cannot be completed and admins cannot manage SSO settings. We’ll share more updates here as soon as we know more. Thanks for your patience while we dig into this.
- investigating Dec 03, 2025, 02:12 PM UTC
We’re currently investigating a login issue that’s preventing users from accessing Articulate services due to an outage with our third party provider. This includes the E-Learning Heroes Community, signing up for an Articulate 360 trial, Rise 360, Storyline 360, id.articulate.com, and our e-commerce site. Purchases cannot be completed and admins cannot manage SSO settings. We’ll share more updates here as soon as we know more. Thanks for your patience while we dig into this.
- investigating Dec 03, 2025, 02:41 PM UTC
We’re currently investigating a login issue that’s preventing users from accessing Articulate services due to an outage with our third party provider. This includes the E-Learning Heroes Community, signing up for an Articulate 360 trial, Rise 360, Storyline 360, id.articulate.com, and our e-commerce site. Purchases cannot be completed and admins cannot manage SSO settings. We’ll share more updates here as soon as we know more. Thanks for your patience while we dig into this.
- investigating Dec 03, 2025, 02:54 PM UTC
We’re currently investigating a login issue that’s preventing users from accessing Articulate services due to an outage with our third party provider. This includes the E-Learning Heroes Community, signing up for an Articulate 360 trial, Rise 360, Storyline 360, id.articulate.com, and our e-commerce site. Purchases cannot be completed and admins cannot manage SSO settings. We’ll share more updates here as soon as we know more. Thanks for your patience while we dig into this.
- monitoring Dec 03, 2025, 03:05 PM UTC
We’ve implemented a fix for the login issue that impacted access to Articulate services, including Rise 360, Storyline 360, id.articulate.com, E-Learning Heroes Community, and our e-commerce site. All systems are currently operational, and we’re closely monitoring performance to ensure stability. Thank you for your patience!
- monitoring Dec 03, 2025, 03:05 PM UTC
We’ve implemented a fix for the login issue that impacted access to Articulate services, including Rise 360, Storyline 360, id.articulate.com, E-Learning Heroes Community, and our e-commerce site. All systems are currently operational, and we’re closely monitoring performance to ensure stability. Thank you for your patience!
- monitoring Dec 03, 2025, 03:35 PM UTC
We’ve implemented a fix for the login issue that impacted access to Articulate services, including Rise 360, Storyline 360, id.articulate.com, E-Learning Heroes Community, and our e-commerce site. All systems are currently operational, and we’re closely monitoring performance to ensure stability. Thank you for your patience!
- monitoring Dec 03, 2025, 04:11 PM UTC
We’ve implemented a fix for the login issue that impacted access to Articulate services, including Rise 360, Storyline 360, id.articulate.com, E-Learning Heroes Community, and our e-commerce site. All systems are currently operational, and we’re closely monitoring performance to ensure stability. Thank you for your patience!
- resolved Dec 03, 2025, 04:42 PM UTC
This incident has been resolved. Access to Articulate services is stable and fully restored. Thanks again for your patience!
- postmortem Dec 10, 2025, 12:27 AM UTC
### **Overview** On December 3, 2025, our identity provider experienced an unexpected service disruption that affected Articulate’s login systems. During this period, customers were unable to sign in or access features that rely on authentication. The issue originated from an outage within a feature of our identity provider related to custom domain handling. Once identified, our team implemented a mitigation to bypass the affected path and restore stable access. ### **Incident Details and Timeline of Events** The following timeline summarizes the key moments of the incident at a high level. ### **Impact:** * Customer login to Articulate services * Access to products and administrative account functionality * Authentication-dependent actions across multiple areas of the platform ### **Timeline** * **December 3, 2025 07:21 UTC — First wave of authentication errors identified** Monitoring systems alerted the team to errors related to login, users were unable to authenticate. Our Identity provider confirmed outage on their end. * **December 3, 2025 08:13 UTC — Issues with identity provider resolved** No new errors were detected and full recovery was observed. * **December 3, 2025 13:08 UTC — Issues with identity provider return** Monitoring systems alerted the team to further login issues, users were unable to authenticate. Full outage status was posted. * **December 3, 2025 14:00 UTC — Dependent identity system features identified as the root cause** With the help of support from our identity provider, issues with specific features were diagnosed as the root cause of our authentication issues. A mitigation was identified and implementation began. * **December 3, 2025 14:53 UTC — Mitigation applied, services recover** Our mitigation was applied to our platform and full recovery was observed. * **December 3, 2025 17:23 UTC — Identity provider reports recovery** Our identity provider reported full recovery on their end, we formally resolved our outage status. ### **What We’re Improving** * Reducing **dependency on** affected identity system features To eliminate the risk associated with this type of upstream outage, we are in the process of phasing out our use of the impacted feature with our identity provider.