Articulate incident

AI Assistant: Issues generating AI audio in Rise 360

Minor Resolved View vendor source →

Articulate experienced a minor incident on March 20, 2026 affecting AI Assistant, lasting 1h 29m. The incident has been resolved; the full update timeline is below.

Started
Mar 20, 2026, 05:40 PM UTC
Resolved
Mar 20, 2026, 07:10 PM UTC
Duration
1h 29m
Detected by Pingoru
Mar 20, 2026, 05:40 PM UTC

Affected components

AI Assistant

Update timeline

  1. investigating Mar 20, 2026, 05:40 PM UTC

    We’re investigating an issue affecting AI audio generation in Rise 360. After clicking “Generate Speech,” the script may disappear and no audio is generated. We’ll share updates as we learn more.

  2. monitoring Mar 20, 2026, 05:46 PM UTC

    A mitigation has been implemented for the issue affecting AI audio generation in Rise 360. Audio generation is now working again, and we’re monitoring to ensure continued stability.

  3. resolved Mar 20, 2026, 07:10 PM UTC

    The issue affecting AI audio generation in Rise 360 has been resolved. Audio generation is now working as expected.