AI Images: Unable to generate images

Update timeline

1. investigating Mar 06, 2026, 02:44 PM UTC

   We’re investigating an issue impacting AI image generation in Articulate 360 products. Creators are currently unable to generate images using AI Images. We’re actively looking into this and will share an update as soon as we have more information. Thanks for your patience while we work to restore full functionality.

2. investigating Mar 06, 2026, 03:44 PM UTC

   We are continuing to work on a resolution for this issue.

3. investigating Mar 06, 2026, 04:43 PM UTC

   We are continuing to work on a resolution for this issue.

4. identified Mar 06, 2026, 05:42 PM UTC

   We’ve identified the issue impacting Image Generation. Our team is continuing to investigate this. Thank you for your patience.

5. monitoring Mar 06, 2026, 05:58 PM UTC

   A fix has been implemented for the issue impacting AI image generation across Articulate 360 products. Creators can now generate images using AI Images as expected. We’re continuing to monitor performance to ensure the service remains stable.

6. resolved Mar 06, 2026, 06:59 PM UTC

   This incident has been resolved.