Articulate experienced a major incident on February 25, 2026 affecting AI Assistant, lasting 4h 18m. The incident has been resolved; the full update timeline is below.
Affected components
AI Assistant
Update timeline
- investigating Feb 25, 2026, 03:10 PM UTC
We’re investigating an issue where the AI audio workflow isn’t loading in Rise 360. Creators may see the workflow fail to load due to a third party request timing out. As a result, AI audio can’t be generated or edited right now in Rise 360. We’re working with our provider to resolve the timeout and restore functionality. We’ll share another update as soon as we have more information.
- monitoring Feb 25, 2026, 04:36 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 25, 2026, 07:28 PM UTC
This incident has been resolved.