Articulate incident

Rise 360: Audio and Video Stuck in Processing

Minor Resolved View vendor source →

Articulate experienced a minor incident on April 24, 2026 affecting Rise 360 and AI Assistant, lasting 2h 27m. The incident has been resolved; the full update timeline is below.

Started
Apr 24, 2026, 10:39 PM UTC
Resolved
Apr 25, 2026, 01:07 AM UTC
Duration
2h 27m
Detected by Pingoru
Apr 24, 2026, 10:39 PM UTC

Affected components

Rise 360AI Assistant

Update timeline

  1. investigating Apr 24, 2026, 10:39 PM UTC

    We’re investigating an issue in Rise 360 where audio and video are stuck in processing. Our team is working to identify the cause and restore normal functionality. We’ll share updates as we learn more.

  2. monitoring Apr 24, 2026, 11:57 PM UTC

    A fix has been implemented, and we’re monitoring to ensure processing is completing successfully.

  3. resolved Apr 25, 2026, 01:07 AM UTC

    This incident has been resolved.