Altapay experienced a minor incident on August 5, 2025, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Aug 05, 2025, 12:53 PM UTC
Type: Incident Duration: 30 minutes Affected Components: Processing Aug 5, 13:12:16 GMT+0 - Monitoring - The terminal supplier has implemented a fix and are currently monitoring the result. Aug 5, 12:53:55 GMT+0 - Investigating - We are currently investigating an incident where many in-store transactions are being affected. Some stores are affected more than others however we do see a very high decline rate in other stores. Online transactions seem to be unaffected. Aug 5, 13:04:50 GMT+0 - Identified - The terminal supplier is working on the issue and have identified the issue and are working on correcting the issue. It seems to be an issue with processing Mastercard when the acquirer is Rapyd/Valitor. Aug 5, 13:24:17 GMT+0 - Resolved - This incident has been resolved.