AdvancedMD Outage History

We are currently investigating an issue where some users are receiving an error when sending ePrescriptions. Our technical teams are actively engaged and working to resolve the issue. Our Incident Managers will continue to provide updates here as additional information becomes available.

We are investigating an issue where users are receiving errors when sending prescriptions. We are engaging with our third-party partner to resolve the issue. Our next update will be provided in approximately 30 minutes. Our Incident Managers will continue to provide updates here as additional information becomes available.

We are currently investigating an issue affecting eligibility responses for some users. Affected users may see the following error: "Error while retrieving Eligibility Response." The issue is related to our Change Healthcare (Optum) integration. We will provide updates as more information becomes available.

We are aware of an issue affecting the EHR dashboard and patient charts. Some users may encounter errors when loading dashboard widgets or attempting to open a patient chart. Our team is actively investigating and working to resolve this as quickly as possible. We will continue to provide updates as more information becomes available.

We are currently investigating reports that clients are experiencing errors when eSending controlled substances. When attempting to sign and send, you may receive an error stating that one or more prescriptions cannot be sent, and affected prescriptions will show a pending status with Dr. First in the eSend Status Report. Our technical teams are actively engaged and working to resolve the issue. We recommend holding off on eSending controlled substance prescriptions until this issue is resolved to avoid additional prescriptions entering a pending state. Non-controlled substance prescriptions are not affected and can continue to be sent normally. Incident Managers will continue to provide updates here as additional information becomes available

We are currently investigating reports of intermittent issues related to claims processing. Our technical teams are actively engaged and working to resolve the issue. Incident Managers will continue to provide updates here as additional information becomes available.

We are currently experiencing an issue affecting our Support chat service. As a result, you may be unable to reach our Client Support team via chat. We are actively working to restore service. Clients needing immediate assistance are encouraged to call us at (888) 700-9060. Our Incident Managers will continue to post updates as new information becomes available.

We are currently investigating an issue affecting eligibility verification for some clients. Some users may be experiencing eligibility errors or delays in processing. Our team has identified the issue and is actively working on a resolution. As a precautionary measure, we have implemented interim steps to restore processing, and queues are returning to normal levels. We will provide a further update as soon as more information is available. We apologize for any inconvenience this may cause.

We are continuing to investigate this issue.

We are currently investigating an issue affecting claims submission. Some clients are reporting errors when generating claims or editing charges. Our technical teams are actively engaged and working to identify the root cause and restore full functionality. Incident Managers will continue to provide updates here as additional information becomes available

We are investigating an issue where clients are receiving a "Control Not Found" 404 error when saving a sub note. Our technical teams are engaged and actively working to resolve the issue. Incident managers will continue to provide updates here as additional information becomes available.

We are continuing to investigate this issue.

AdvancedMD clients using AMDPay are reporting errors when processing credit card payments. Our Incident Management team is engaged and will continue to provide updates here as additional information becomes available.

We are currently investigating an issue that began at approximately 4:30 PM, where some claim runs are failing and returning the error message: “Error #0: Claims were found, but no transformation was found to generate the result.” Our technical teams are actively engaged and working to resolve the issue. Incident Managers will continue to provide updates here as additional information becomes available.

We are continuing to investigate this issue.

Some customers may notice slower than usual performance when using the Practice Management (PM) and Electronic Health Record (EHR) system. Our teams are actively investigating and working to improve performance as quickly as possible. This issue is not affecting all customers and is currently limited to those within Pool 133. We understand that performance issues can be disruptive, and we appreciate your patience. We will continue to share updates here as more information becomes available.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

Our third party partner, Updox, is currently experiencing a service disruption. Users may encounter errors when uploading, viewing, or sending documents. Our incident managers will continue to monitor the situation and provide updates as they become available. Users can subscribe to incident updates on Updox’s status page at https://partnerstatus.updox.com/.

We are actively working to resolve an issue that is preventing users from accessing the Waystar Portal through Single Sign-On. Our technical teams are investigating and working toward a resolution. Incident Managers will provide updates on the Status Page as more information becomes available.

Updox, our fax service provider, is currently experiencing system slowdowns. Some AdvancedMD fax users may notice delays as a result. We are actively monitoring the situation and will provide updates as they become available.

We are currently experiencing a network issue affecting our phone system. As a result, you may have difficulty reaching our Client Support team by phone. We are actively working to restore service. Clients needing assistance are encouraged to use the Chat service in the meantime. Our Incident Managers will continue to post updates as new information becomes available.

We are aware of an issue preventing clients using two‑factor authentication from logging in to AdvancedMD. Our technical teams are actively investigating and working toward a resolution.

Clients using two‑factor authentication may be unable to log in to AdvancedMD due to an AWS‑related messaging delay. We are actively engaged with AWS as they work to restore normal delivery performance.

We are still actively engaged with AWS while they work to restore normal delivery performance.

Our applications remain fully functional. AWS has identified that the current issue affects customers sending mail through Microsoft‑hosted mail servers. Microsoft is currently experiencing mail‑delivery issues, which may impact email‑based workflows such as notifications or verification messages. You can view Microsoft’s official service‑health notice here: https://status.cloud.microsoft/. We are continuing to monitor the situation and will provide updates as AWS and Microsoft progress with their remediation.

We are investigating an issue where some claim runs remain in a pending state or fail to process. Our technical teams are actively working to resolve the problem. Incident Managers will provide updates on the Status Page as more information becomes available.