AdvancedMD incident
EHR – Dashboard and Patient Charts Unavailable
AdvancedMD experienced a major incident on May 6, 2026 affecting Electronic Health Records (EHR), lasting 17m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 06, 2026, 08:48 PM UTC
We are aware of an issue affecting the EHR dashboard and patient charts. Some users may encounter errors when loading dashboard widgets or attempting to open a patient chart. Our team is actively investigating and working to resolve this as quickly as possible. We will continue to provide updates as more information becomes available.
- monitoring May 06, 2026, 09:02 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 06, 2026, 09:05 PM UTC
This incident has been resolved.
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