AdvancedMD incident

EHR – Dashboard and Patient Charts Unavailable

AdvancedMD experienced a major incident on May 6, 2026 affecting Electronic Health Records (EHR), lasting 17m. The incident has been resolved; the full update timeline is below.

Started: May 06, 2026, 08:48 PM UTC
Resolved: May 06, 2026, 09:05 PM UTC
Duration: 17m
Detected by Pingoru: May 06, 2026, 08:48 PM UTC

Affected components

Electronic Health Records (EHR)

Update timeline

investigating May 06, 2026, 08:48 PM UTC

We are aware of an issue affecting the EHR dashboard and patient charts. Some users may encounter errors when loading dashboard widgets or attempting to open a patient chart. Our team is actively investigating and working to resolve this as quickly as possible. We will continue to provide updates as more information becomes available.
monitoring May 06, 2026, 09:02 PM UTC

A fix has been implemented and we are monitoring the results.
resolved May 06, 2026, 09:05 PM UTC

This incident has been resolved.