AdvancedMD incident

EHR Notes Error – "Control Not Found" (Error 404)

Major Resolved View vendor source →

AdvancedMD experienced a major incident on March 20, 2026 affecting Electronic Health Records (EHR), lasting 3h 26m. The incident has been resolved; the full update timeline is below.

Started
Mar 20, 2026, 01:42 PM UTC
Resolved
Mar 20, 2026, 05:09 PM UTC
Duration
3h 26m
Detected by Pingoru
Mar 20, 2026, 01:42 PM UTC

Affected components

Electronic Health Records (EHR)

Update timeline

  1. investigating Mar 20, 2026, 01:42 PM UTC

    We are investigating an issue where clients are receiving a "Control Not Found" 404 error when saving a sub note. Our technical teams are engaged and actively working to resolve the issue. Incident managers will continue to provide updates here as additional information becomes available.

  2. investigating Mar 20, 2026, 03:00 PM UTC

    We are continuing to investigate this issue.

  3. identified Mar 20, 2026, 04:02 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Mar 20, 2026, 04:43 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Mar 20, 2026, 05:09 PM UTC

    This incident has been resolved.