AdvancedMD incident
Change Healthcare (Optum) Eligibility and Claims Status Disruption
AdvancedMD is currently experiencing a minor incident affecting Claim Status and Eligibility, which began 3h ago. The vendor's full update timeline is below.
Affected components
Update timeline
- investigating May 07, 2026, 01:23 PM UTC
We are currently investigating an issue affecting eligibility responses for some users. Affected users may see the following error: "Error while retrieving Eligibility Response." The issue is related to our Change Healthcare (Optum) integration. We will provide updates as more information becomes available.
- identified May 07, 2026, 02:21 PM UTC
We are actively working with Change Healthcare (Optum) to resolve the "Error while retrieving Eligibility Response" error. There is no workaround available at this time. We will provide updates as more information becomes available.
- identified May 07, 2026, 03:09 PM UTC
Change Healthcare (Optum) has confirmed an outage affecting their services. AdvancedMD users may experience issues with real-time eligibility, claim status, and enrollments. Change Healthcare (Optum) is working to resolve the issue. We will continue to provide updates as more information becomes available.
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