AdvancedMD experienced a minor incident on April 3, 2026 affecting Eligibility, lasting 5h 11m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 03, 2026, 05:31 PM UTC
We are currently investigating an issue affecting eligibility verification for some clients. Some users may be experiencing eligibility errors or delays in processing. Our team has identified the issue and is actively working on a resolution. As a precautionary measure, we have implemented interim steps to restore processing, and queues are returning to normal levels. We will provide a further update as soon as more information is available. We apologize for any inconvenience this may cause.
- investigating Apr 03, 2026, 06:50 PM UTC
We are continuing to investigate this issue.
- identified Apr 03, 2026, 07:47 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Apr 03, 2026, 09:13 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 03, 2026, 10:42 PM UTC
This incident has been resolved.