Is AdvancedMD down?

Last checked 3m ago
Current status
AdvancedMD is up

No incidents right now.

Official status page: https://status.advancedmd.com · Polled every 5 minutes · 34 components tracked

AdvancedMD is operational right now. Last checked 3m ago; the most recent incident resolved 11d ago.

Real-time AdvancedMD status, recent outages, and incident history — pulled directly from AdvancedMD's official status page at https://status.advancedmd.com every 5 minutes. Pingoru tracks 34 AdvancedMD services and has captured 19 incidents in the last 90 days (99.58% uptime). Get email, Slack, Discord, or webhook alerts the moment AdvancedMD reports a new incident — free for 5 monitors, no credit card.

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AdvancedMD uptime 99.58% uptime · past 90 days
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Recent outages & incidents

Past 90 days
  1. Resolved 3h 16m
    Started Sep 04, 2026, 02:16 PM UTC · Resolved Sep 04, 2026, 05:33 PM UTC
    Practice Management (PM)
    Timeline · 5 updates
    • identified · Sep 04, 2026, 02:16 PM UTC

      We are aware that some users are experiencing issues processing credit card payments, with payments not completing as expected. Our technical teams are actively investigating the cause. Incident Managers will continue to provide updates here as additional information becomes available.

    • investigating · Sep 04, 2026, 02:17 PM UTC

      We are aware that some users are experiencing issues processing credit card payments, with payments not completing as expected. Our technical teams are actively investigating the cause. Incident Managers will continue to provide updates here as additional information becomes available.

    • identified · Sep 04, 2026, 03:00 PM UTC

      This issue appears to be related to our third-party payment processor, OpenEdge. We are actively working with OpenEdge to identify the root cause and resolve the issue. AdvancedMD Pay is not impacted. We have received reports from some clients that credit card payments have processed successfully, despite the payment screen remaining in a "Checking payment status" state. Payments may take at least an hour to reflect due to delays. Before retrying a transaction, we recommend waiting at least an hour, then confirming whether the payment already went through: 1. From AdvancedMD PM, go to Billing > Undisbursed Credit Card Payments 2. Review transactions to confirm whether the payment processed Incident Managers will continue to provide updates here as additional information becomes available.

    • monitoring · Sep 04, 2026, 04:33 PM UTC

      A fix has been implemented and we are monitoring the results.

    • resolved · Sep 04, 2026, 05:33 PM UTC

      This issue has been resolved. Clients using OpenEdge are encouraged to review and process any undisbursed credit card payments: 1. From AdvancedMD PM, go to Billing > Undisbursed Credit Card Payments 2. Review transactions to confirm whether the payment processed We apologize for any inconvenience this may have caused.

    Latest: This issue has been resolved. Clients using OpenEdge are encouraged to review and process any undisbursed credit card payments: 1. From AdvancedMD PM, go to Billing > Undisbursed C…

  2. Resolved 1h 31m
    Started Aug 21, 2026, 02:45 PM UTC · Resolved Aug 21, 2026, 04:16 PM UTC
    ePrescribing
    Timeline · 3 updates
    • investigating · Aug 21, 2026, 02:45 PM UTC

      We are currently investigating an issue affecting some clients' ability to save prescriptions. Affected users may see the error "One or more required fields are blank or invalid. Please enter the missing information before saving." Our technical teams are engaged and actively working to identify and resolve the issue. We will provide an update within 1 hour.

    • monitoring · Aug 21, 2026, 03:32 PM UTC

      A fix has been implemented and we are monitoring the results.

    • resolved · Aug 21, 2026, 04:16 PM UTC

      This incident has been resolved.

    Latest: This incident has been resolved.

  3. Resolved 1h 18m
    Started Jul 15, 2026, 06:01 PM UTC · Resolved Jul 15, 2026, 07:19 PM UTC
    Fax
    Timeline · 2 updates
    • monitoring · Jul 15, 2026, 06:01 PM UTC

      Our third-party partner, Updox, is currently experiencing a service disruption that may impact access to the AdvancedMD Fax application. As a result, some users may be unable to access fax services at this time. We are actively monitoring the situation with our vendor and will provide updates as more information becomes available. For the latest information from Updox, users can subscribe to incident updates on their status page: https://partnerstatus.updox.com/

    • resolved · Jul 15, 2026, 07:19 PM UTC

      This incident has been resolved.

    Latest: This incident has been resolved.

  4. Resolved 9h 3m
    Started Jul 13, 2026, 03:28 PM UTC · Resolved Jul 14, 2026, 12:31 AM UTC
    Practice Management (PM)Electronic Health Records (EHR)
    Timeline · 7 updates
    • investigating · Jul 13, 2026, 03:28 PM UTC

      We are currently investigating an issue affecting some users where the configured double-click action for appointments is not being honored. Current Impact: Users who have their preferences configured to open an appointment by double-clicking may instead experience a patient note opening. Workaround: Until a resolution is available, use one of the following methods to access the desired appointment action: Option 1: 1. Navigate to the Scheduler. 2. Single-click the appointment to open the Appointment Card. 3. From the Appointment Menu, select the desired action (for example, Open Note, Edit Appointment, Change Status, etc). Option 2 1. Navigate to Home > Scheduler. 2. Select the patient. 3. Choose the desired action. Our team is actively investigating the issue and working toward a resolution. We will provide additional updates as more information becomes available. We apologize for the inconvenience and appreciate your patience while we work to resolve this issue.

    • investigating · Jul 13, 2026, 04:56 PM UTC

      We are continuing to investigate this issue.

    • investigating · Jul 13, 2026, 06:39 PM UTC

      We are continuing to investigate this issue.

    • investigating · Jul 13, 2026, 07:52 PM UTC

      We are continuing to investigate this issue.

    • identified · Jul 13, 2026, 09:23 PM UTC

      The issue has been identified and a fix is being implemented.

    • identified · Jul 13, 2026, 11:23 PM UTC

      We are continuing to work on a fix for this issue.

    • resolved · Jul 14, 2026, 12:31 AM UTC

      This incident has been resolved.

    Latest: This incident has been resolved.

  5. Resolved 8h 14m
    Started Jul 10, 2026, 02:21 PM UTC · Resolved Jul 10, 2026, 10:36 PM UTC
    Electronic Health Records (EHR)
    Timeline · 5 updates
    • investigating · Jul 10, 2026, 02:21 PM UTC

      We are currently investigating an issue affecting some users where double-clicking a patient visit from the EHR Dashboard or Legacy Scheduler does not automatically select the appropriate note template. Current Impact: Double-clicking a visit opens the encounter, but the expected note template may not be automatically selected. Workaround: Instead of double-clicking the patient visit, single-click to select it, then choose Add Linked > Patient Note. This will open the encounter with the appropriate note template. Our team is actively investigating the root cause and working toward a resolution. We will provide updates as more information becomes available. We apologize for the inconvenience and appreciate your patience while we work to resolve this issue.

    • investigating · Jul 10, 2026, 02:22 PM UTC

      We are continuing to investigate this issue.

    • investigating · Jul 10, 2026, 05:37 PM UTC

      We are continuing to investigate this issue.

    • identified · Jul 10, 2026, 05:38 PM UTC

      The issue has been identified and a fix is being implemented.

    • resolved · Jul 10, 2026, 10:36 PM UTC

      This incident has been resolved.

    Latest: This incident has been resolved.

See the full AdvancedMD outage history

2 more incidents in the last 90 days, plus the full multi-year archive of per-service events and update timelines.

Browse AdvancedMD outage history →

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Outage history

Past 90 days · 7 incidents View full outage history →