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Last checked 7m agoNo incidents right now.
AdvancedMD is operational right now. Last checked 7m ago; the most recent incident resolved 11d ago.
Real-time AdvancedMD status, recent outages, and incident history — pulled directly from AdvancedMD's official status page at https://status.advancedmd.com every 5 minutes. Pingoru tracks 34 AdvancedMD services and has captured 19 incidents in the last 90 days (99.58% uptime). Get email, Slack, Discord, or webhook alerts the moment AdvancedMD reports a new incident — free for 5 monitors, no credit card.
Recent outages & incidents
Past 90 days- Practice Management (PM)
Timeline · 5 updates
- identified · Sep 04, 2026, 02:16 PM UTC
We are aware that some users are experiencing issues processing credit card payments, with payments not completing as expected. Our technical teams are actively investigating the cause. Incident Managers will continue to provide updates here as additional information becomes available.
- investigating · Sep 04, 2026, 02:17 PM UTC
We are aware that some users are experiencing issues processing credit card payments, with payments not completing as expected. Our technical teams are actively investigating the cause. Incident Managers will continue to provide updates here as additional information becomes available.
- identified · Sep 04, 2026, 03:00 PM UTC
This issue appears to be related to our third-party payment processor, OpenEdge. We are actively working with OpenEdge to identify the root cause and resolve the issue. AdvancedMD Pay is not impacted. We have received reports from some clients that credit card payments have processed successfully, despite the payment screen remaining in a "Checking payment status" state. Payments may take at least an hour to reflect due to delays. Before retrying a transaction, we recommend waiting at least an hour, then confirming whether the payment already went through: 1. From AdvancedMD PM, go to Billing > Undisbursed Credit Card Payments 2. Review transactions to confirm whether the payment processed Incident Managers will continue to provide updates here as additional information becomes available.
- monitoring · Sep 04, 2026, 04:33 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved · Sep 04, 2026, 05:33 PM UTC
This issue has been resolved. Clients using OpenEdge are encouraged to review and process any undisbursed credit card payments: 1. From AdvancedMD PM, go to Billing > Undisbursed Credit Card Payments 2. Review transactions to confirm whether the payment processed We apologize for any inconvenience this may have caused.
Latest: This issue has been resolved. Clients using OpenEdge are encouraged to review and process any undisbursed credit card payments: 1. From AdvancedMD PM, go to Billing > Undisbursed C…
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- ePrescribing
Timeline · 3 updates
- investigating · Aug 21, 2026, 02:45 PM UTC
We are currently investigating an issue affecting some clients' ability to save prescriptions. Affected users may see the error "One or more required fields are blank or invalid. Please enter the missing information before saving." Our technical teams are engaged and actively working to identify and resolve the issue. We will provide an update within 1 hour.
- monitoring · Aug 21, 2026, 03:32 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved · Aug 21, 2026, 04:16 PM UTC
This incident has been resolved.
Latest: This incident has been resolved.
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- Fax
Timeline · 2 updates
- monitoring · Jul 15, 2026, 06:01 PM UTC
Our third-party partner, Updox, is currently experiencing a service disruption that may impact access to the AdvancedMD Fax application. As a result, some users may be unable to access fax services at this time. We are actively monitoring the situation with our vendor and will provide updates as more information becomes available. For the latest information from Updox, users can subscribe to incident updates on their status page: https://partnerstatus.updox.com/
- resolved · Jul 15, 2026, 07:19 PM UTC
This incident has been resolved.
Latest: This incident has been resolved.
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- Practice Management (PM)Electronic Health Records (EHR)
Timeline · 7 updates
- investigating · Jul 13, 2026, 03:28 PM UTC
We are currently investigating an issue affecting some users where the configured double-click action for appointments is not being honored. Current Impact: Users who have their preferences configured to open an appointment by double-clicking may instead experience a patient note opening. Workaround: Until a resolution is available, use one of the following methods to access the desired appointment action: Option 1: 1. Navigate to the Scheduler. 2. Single-click the appointment to open the Appointment Card. 3. From the Appointment Menu, select the desired action (for example, Open Note, Edit Appointment, Change Status, etc). Option 2 1. Navigate to Home > Scheduler. 2. Select the patient. 3. Choose the desired action. Our team is actively investigating the issue and working toward a resolution. We will provide additional updates as more information becomes available. We apologize for the inconvenience and appreciate your patience while we work to resolve this issue.
- investigating · Jul 13, 2026, 04:56 PM UTC
We are continuing to investigate this issue.
- investigating · Jul 13, 2026, 06:39 PM UTC
We are continuing to investigate this issue.
- investigating · Jul 13, 2026, 07:52 PM UTC
We are continuing to investigate this issue.
- identified · Jul 13, 2026, 09:23 PM UTC
The issue has been identified and a fix is being implemented.
- identified · Jul 13, 2026, 11:23 PM UTC
We are continuing to work on a fix for this issue.
- resolved · Jul 14, 2026, 12:31 AM UTC
This incident has been resolved.
Latest: This incident has been resolved.
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- Electronic Health Records (EHR)
Timeline · 5 updates
- investigating · Jul 10, 2026, 02:21 PM UTC
We are currently investigating an issue affecting some users where double-clicking a patient visit from the EHR Dashboard or Legacy Scheduler does not automatically select the appropriate note template. Current Impact: Double-clicking a visit opens the encounter, but the expected note template may not be automatically selected. Workaround: Instead of double-clicking the patient visit, single-click to select it, then choose Add Linked > Patient Note. This will open the encounter with the appropriate note template. Our team is actively investigating the root cause and working toward a resolution. We will provide updates as more information becomes available. We apologize for the inconvenience and appreciate your patience while we work to resolve this issue.
- investigating · Jul 10, 2026, 02:22 PM UTC
We are continuing to investigate this issue.
- investigating · Jul 10, 2026, 05:37 PM UTC
We are continuing to investigate this issue.
- identified · Jul 10, 2026, 05:38 PM UTC
The issue has been identified and a fix is being implemented.
- resolved · Jul 10, 2026, 10:36 PM UTC
This incident has been resolved.
Latest: This incident has been resolved.
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See the full AdvancedMD outage history
2 more incidents in the last 90 days, plus the full multi-year archive of per-service events and update timelines.
Browse AdvancedMD outage history →Or sign up free to get alerts when AdvancedMD breaks · 10 free monitors · No credit card
- Started Sep 04, 2026, 02:16 PM UTC · Resolved Sep 04, 2026, 05:33 PM UTC · 3h 16m
- Started Aug 21, 2026, 02:45 PM UTC · Resolved Aug 21, 2026, 04:16 PM UTC · 1h 31m
- Started Jul 15, 2026, 06:01 PM UTC · Resolved Jul 15, 2026, 07:19 PM UTC · 1h 18m
- Started Jul 13, 2026, 03:28 PM UTC · Resolved Jul 14, 2026, 12:31 AM UTC · 9h 3m
- Started Jul 10, 2026, 02:21 PM UTC · Resolved Jul 10, 2026, 10:36 PM UTC · 8h 14m
- Started Jul 08, 2026, 07:51 PM UTC · Resolved Jul 09, 2026, 02:27 PM UTC · 18h 35m
- Started Jul 08, 2026, 06:48 PM UTC · Resolved Jul 27, 2026, 03:29 PM UTC · 18d 20h