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We have identified an issue with Optum (Change Healthcare) resulting in claims processing delays beginning June 10, 2025. All other Optum (Change Healthcare) integrations are functioning normally. No action is required — claims do not need to be rebilled and will process automatically once resolved. We are actively engaged with Optum (Change Healthcare) and will provide updates as information becomes available.

Optum (Change Healthcare) is actively working to resolve the claims processing delays. We will continue to provide updates as information becomes available.

Optum (Change Healthcare) has implemented a change and we are beginning to see claims transmit successfully. We will leave this incident open while we monitor to ensure all queued claims have processed. Please note that this may take many hours to fully complete. Our next update will be provided no later than tomorrow morning at 9:00 AM MT.

All delayed claims have been processed. This incident is now resolved.

We are currently investigating an issue where some users are receiving an error when sending ePrescriptions. Our technical teams are actively engaged and working to resolve the issue. Our Incident Managers will continue to provide updates here as additional information becomes available.

We are investigating an issue where users are receiving errors when sending prescriptions. We are engaging with our third-party partner to resolve the issue. Our next update will be provided in approximately 30 minutes. Our Incident Managers will continue to provide updates here as additional information becomes available.

We have identified the issue and are working on implementing a solution. Our next update will be provided by 8:30 AM MT. Our Incident Managers will continue to provide updates here as additional information becomes available.

This incident has been resolved.

We are currently aware of an ongoing issue with DrFirst that is impacting the ability to electronically prescribe controlled substances for some providers. Our team is actively monitoring the situation and working with DrFirst as they investigate and resolve the outage. Non-controlled substance prescribing and other platform functions remain available unless otherwise noted. We will continue to share updates as more information becomes available. Thank you for your patience and understanding.

DrFirst is still investigating the issue. We will continue to share updates as more information becomes available. Thank you for your patience and understanding.

This incident has been resolved.

We are currently investigating an issue affecting eligibility responses for some users. Affected users may see the following error: "Error while retrieving Eligibility Response." The issue is related to our Change Healthcare (Optum) integration. We will provide updates as more information becomes available.

We are actively working with Change Healthcare (Optum) to resolve the "Error while retrieving Eligibility Response" error. There is no workaround available at this time. We will provide updates as more information becomes available.

Change Healthcare (Optum) has confirmed an outage affecting their services. AdvancedMD users may experience issues with real-time eligibility, claim status, and enrollments. Change Healthcare (Optum) is working to resolve the issue. We will continue to provide updates as more information becomes available.

Change Healthcare (Optum) has confirmed an outage affecting their services. AdvancedMD users may experience issues with real-time eligibility, claim status, and enrollments. Change Healthcare (Optum) is working to resolve the issue. Users can view incident notifications on the Change Healthcare status page at https://status.optum.com/.

Change Healthcare (Optum) has resolved the issue on their end. Eligibility and status checks are now processing normally. Recommended action: If you submitted eligibility requests during the outage window, please resubmit them if you need results today. Any failed runs will rerun overnight. No data was lost — this was a connectivity interruption only. We apologize for the disruption and appreciate your patience. For questions, contact AdvancedMD Support.

We are aware of an issue affecting the EHR dashboard and patient charts. Some users may encounter errors when loading dashboard widgets or attempting to open a patient chart. Our team is actively investigating and working to resolve this as quickly as possible. We will continue to provide updates as more information becomes available.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.