AdvancedMD experienced a minor incident on April 15, 2026 affecting Client Services Support, lasting 33m. The incident has been resolved; the full update timeline is below.
Affected components
Client Services Support
Update timeline
- investigating Apr 15, 2026, 01:32 PM UTC
We are currently experiencing an issue affecting our Support chat service. As a result, you may be unable to reach our Client Support team via chat. We are actively working to restore service. Clients needing immediate assistance are encouraged to call us at (888) 700-9060. Our Incident Managers will continue to post updates as new information becomes available.
- resolved Apr 15, 2026, 02:05 PM UTC
This incident has been resolved.