AdvancedMD incident
Investigating: Double-Click Appointment Preference Not Being Honored
AdvancedMD experienced a minor incident on July 13, 2026 affecting Practice Management (PM) and Electronic Health Records (EHR), lasting 9h 3m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 13, 2026, 03:28 PM UTC
We are currently investigating an issue affecting some users where the configured double-click action for appointments is not being honored. Current Impact: Users who have their preferences configured to open an appointment by double-clicking may instead experience a patient note opening. Workaround: Until a resolution is available, use one of the following methods to access the desired appointment action: Option 1: 1. Navigate to the Scheduler. 2. Single-click the appointment to open the Appointment Card. 3. From the Appointment Menu, select the desired action (for example, Open Note, Edit Appointment, Change Status, etc). Option 2 1. Navigate to Home > Scheduler. 2. Select the patient. 3. Choose the desired action. Our team is actively investigating the issue and working toward a resolution. We will provide additional updates as more information becomes available. We apologize for the inconvenience and appreciate your patience while we work to resolve this issue.
- investigating Jul 13, 2026, 04:56 PM UTC
We are continuing to investigate this issue.
- investigating Jul 13, 2026, 06:39 PM UTC
We are continuing to investigate this issue.
- investigating Jul 13, 2026, 07:52 PM UTC
We are continuing to investigate this issue.
- identified Jul 13, 2026, 09:23 PM UTC
The issue has been identified and a fix is being implemented.
- identified Jul 13, 2026, 11:23 PM UTC
We are continuing to work on a fix for this issue.
- resolved Jul 14, 2026, 12:31 AM UTC
This incident has been resolved.