Practice Management: Intermittent Pop‑Up Message on Login: “Please Close the Window and Re‑Log In”

Update timeline

1. identified Feb 18, 2026, 05:28 PM UTC

   We have identified an issue where some users experience an intermittent pop‑up message upon logging into the PM that states: “Please close the window and re‑log in.” Our technical teams are actively engaged and working to resolve the issue. Incident Managers will continue to provide updates as additional information becomes available. Workaround: Refreshing the browser typically clears the message. - Windows (Edge and Chrome): Press F5 to refresh the page - Mac (Safari and Chrome): Go to View → Reload Page - Mac Chrome: Press Shift + Command + R Note: This action may have to be repeated as needed and moving past the error without refreshing may cause an error-prone session.

2. identified Feb 18, 2026, 07:17 PM UTC

   We are continuing to work on a fix for this issue.

3. monitoring Feb 18, 2026, 11:09 PM UTC

   A fix has been implemented and we are monitoring the results.

4. resolved Feb 19, 2026, 01:32 AM UTC

   This incident has been resolved.