AdvancedMD experienced a minor incident on March 10, 2026 affecting Practice Management (PM) and Electronic Health Records (EHR), lasting 4h 1m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 10, 2026, 04:18 PM UTC
Some customers may notice slower than usual performance when using the Practice Management (PM) and Electronic Health Record (EHR) system. Our teams are actively investigating and working to improve performance as quickly as possible. This issue is not affecting all customers and is currently limited to those within Pool 133. We understand that performance issues can be disruptive, and we appreciate your patience. We will continue to share updates here as more information becomes available.
- investigating Mar 10, 2026, 05:01 PM UTC
We are continuing to investigate this issue.
- investigating Mar 10, 2026, 06:03 PM UTC
We are continuing to investigate this issue.
- monitoring Mar 10, 2026, 06:26 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Mar 10, 2026, 06:27 PM UTC
We are continuing to monitor for any further issues.
- resolved Mar 10, 2026, 08:20 PM UTC
This incident has been resolved.