AdvancedMD Outage History
AdvancedMD is up right nowPingoru has recorded 52 incidents for AdvancedMD: 46 in the last 12 months and 7 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 4 | 32 of 720 (4%) |
| May 2026 | 4 | 16 of 744 (2%) |
| June 2026 | 2 | 21 of 720 (3%) |
| July 2026 | 5 | 336 of 744 (45%) |
| August 2026 | 1 | 2 of 744 (0%) |
| September 2026 | 4 | 10 of 720 (1%) |
| October 2026 | 2 | 4 of 586 (1%) |
Incidents, newest first
Minor March 12, 2026 Degraded Claim Submission 3h 5m Practice Management (PM)
Started Mar 12, 2026, 12:16 AM UTC· resolved Mar 12, 2026, 03:22 AM UTC
- investigating Mar 12, 2026, 12:16 AM UTC
We are currently investigating an issue that began at approximately 4:30 PM, where some claim runs are failing and returning the error message: “Error #0: Claims were found, but no transformation was found to generate the result.” Our technical teams are actively engaged and working to resolve the issue. Incident Managers will continue to provide updates here as additional information becomes available.
- investigating Mar 12, 2026, 02:14 AM UTC
We are continuing to investigate this issue.
- resolved Mar 12, 2026, 03:22 AM UTC
A fix has been implemented, and claim processing has been restored. Any claim runs that encountered the “Error #0: Claims were found, but no transformation was found to generate the result…” during this incident were not billed and will be automatically included in the next subsequent claim run. No additional action is required. We apologize for the disruption and appreciate your patience.
Minor March 10, 2026 Slowness in PM and EHR - Pool 133 4h 1m Practice Management (PM), Electronic Health Records (EHR)
Started Mar 10, 2026, 04:18 PM UTC· resolved Mar 10, 2026, 08:20 PM UTC
- investigating Mar 10, 2026, 04:18 PM UTC
Some customers may notice slower than usual performance when using the Practice Management (PM) and Electronic Health Record (EHR) system. Our teams are actively investigating and working to improve performance as quickly as possible. This issue is not affecting all customers and is currently limited to those within Pool 133. We understand that performance issues can be disruptive, and we appreciate your patience. We will continue to share updates here as more information becomes available.
- investigating Mar 10, 2026, 05:01 PM UTC
We are continuing to investigate this issue.
- investigating Mar 10, 2026, 06:03 PM UTC
We are continuing to investigate this issue.
- monitoring Mar 10, 2026, 06:26 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Mar 10, 2026, 06:27 PM UTC
We are continuing to monitor for any further issues.
- resolved Mar 10, 2026, 08:20 PM UTC
This incident has been resolved.
Minor March 10, 2026 Fax Disruption of Service 1h 5m Fax
Started Mar 10, 2026, 12:40 PM UTC· resolved Mar 10, 2026, 01:46 PM UTC
- investigating Mar 10, 2026, 12:40 PM UTC
Our third party partner, Updox, is currently experiencing a service disruption. Users may encounter errors when uploading, viewing, or sending documents. Our incident managers will continue to monitor the situation and provide updates as they become available. Users can subscribe to incident updates on Updox’s status page at https://partnerstatus.updox.com/.
- resolved Mar 10, 2026, 01:46 PM UTC
This incident has been resolved.
Major March 4, 2026 AdvancedMD Single Sign-On to Waystar Unavailable 31m Waystar Portal Single Sign-On (SSO)
Started Mar 04, 2026, 10:57 PM UTC· resolved Mar 04, 2026, 11:29 PM UTC
- investigating Mar 04, 2026, 10:57 PM UTC
We are actively working to resolve an issue that is preventing users from accessing the Waystar Portal through Single Sign-On. Our technical teams are investigating and working toward a resolution. Incident Managers will provide updates on the Status Page as more information becomes available.
- resolved Mar 04, 2026, 11:29 PM UTC
This incident has been resolved.
Minor February 24, 2026 Fax Service Provider- Updox System Slowdown 48m Fax
Started Feb 24, 2026, 06:52 PM UTC· resolved Feb 24, 2026, 07:41 PM UTC
- investigating Feb 24, 2026, 06:52 PM UTC
Updox, our fax service provider, is currently experiencing system slowdowns. Some AdvancedMD fax users may notice delays as a result. We are actively monitoring the situation and will provide updates as they become available.
- monitoring Feb 24, 2026, 07:22 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 24, 2026, 07:41 PM UTC
This incident has been resolved.
Notice February 18, 2026 Clients Unable To Login to EHR 47m Electronic Health Records (EHR)
Started Feb 18, 2026, 07:03 PM UTC· resolved Feb 18, 2026, 07:51 PM UTC
- monitoring Feb 18, 2026, 07:03 PM UTC
We experienced login issues affecting some EHR customers and have implemented a fix. Access has been restored, and our teams will continue monitoring to ensure full stability.
- resolved Feb 18, 2026, 07:51 PM UTC
This incident has been resolved.
Minor February 18, 2026 Practice Management: Intermittent Pop‑Up Message on Login: “Please Close the Window and Re‑Log In” 8h 3m Practice Management (PM)
Started Feb 18, 2026, 05:28 PM UTC· resolved Feb 19, 2026, 01:32 AM UTC
- identified Feb 18, 2026, 05:28 PM UTC
We have identified an issue where some users experience an intermittent pop‑up message upon logging into the PM that states: “Please close the window and re‑log in.” Our technical teams are actively engaged and working to resolve the issue. Incident Managers will continue to provide updates as additional information becomes available. Workaround: Refreshing the browser typically clears the message. - Windows (Edge and Chrome): Press F5 to refresh the page - Mac (Safari and Chrome): Go to View → Reload Page - Mac Chrome: Press Shift + Command + R Note: This action may have to be repeated as needed and moving past the error without refreshing may cause an error-prone session.
- identified Feb 18, 2026, 07:17 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Feb 18, 2026, 11:09 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 19, 2026, 01:32 AM UTC
This incident has been resolved.
Minor February 3, 2026 Updox Outage: Users are unable access AdvancedMD Fax 35m Fax
Started Feb 03, 2026, 01:27 AM UTC· resolved Feb 03, 2026, 02:03 AM UTC
- identified Feb 03, 2026, 01:27 AM UTC
Our third-party partner, Updox, is currently experiencing an outage that impacts our clients’ ability to use AdvancedMD Fax. Our incident managers will continue to monitor the situation and provide updates as they become available. Users can subscribe to incident updates on Updox’s status page at https://partnerstatus.updox.com/.
- resolved Feb 03, 2026, 02:03 AM UTC
This incident has been resolved.
Minor February 2, 2026 Limited Access to Client Support Phone Lines 3m Client Services Support
Started Feb 02, 2026, 05:15 PM UTC· resolved Feb 02, 2026, 05:19 PM UTC
- investigating Feb 02, 2026, 05:15 PM UTC
We are currently experiencing a network issue affecting our phone system. As a result, you may have difficulty reaching our Client Support team by phone. We are actively working to restore service. Clients needing assistance are encouraged to use the Chat service in the meantime. Our Incident Managers will continue to post updates as new information becomes available.
- resolved Feb 02, 2026, 05:19 PM UTC
This incident has been resolved.
Minor January 22, 2026 Microsoft 365 Outage Impacting Two Factor Authentication and Patient Messaging 18h 45m Practice Management (PM), Patient Messaging, Electronic Health Records (EHR)
Started Jan 22, 2026, 08:33 PM UTC· resolved Jan 23, 2026, 03:18 PM UTC
- investigating Jan 22, 2026, 08:33 PM UTC
We are aware of an issue preventing clients using two‑factor authentication from logging in to AdvancedMD. Our technical teams are actively investigating and working toward a resolution.
- investigating Jan 22, 2026, 09:34 PM UTC
Clients using two‑factor authentication may be unable to log in to AdvancedMD due to an AWS‑related messaging delay. We are actively engaged with AWS as they work to restore normal delivery performance.
- investigating Jan 22, 2026, 11:02 PM UTC
We are still actively engaged with AWS while they work to restore normal delivery performance.
- investigating Jan 23, 2026, 12:19 AM UTC
Our applications remain fully functional. AWS has identified that the current issue affects customers sending mail through Microsoft‑hosted mail servers. Microsoft is currently experiencing mail‑delivery issues, which may impact email‑based workflows such as notifications or verification messages. You can view Microsoft’s official service‑health notice here: https://status.cloud.microsoft/. We are continuing to monitor the situation and will provide updates as AWS and Microsoft progress with their remediation.
- monitoring Jan 23, 2026, 04:17 AM UTC
Microsoft is continuing to work toward resolving their Microsoft 365 incident. This issue has been intermittently impacting the following AdvancedMD workflows: Logging into AdvancedMD using Two‑Factor Authentication (2FA) Patient workflows that involve sending or receiving emails may be affected if the recipient uses Microsoft‑hosted email services (e.g., Telehealth, Patient Portal, Appointment Reminders) You can view Microsoft’s official service health notice here: https://status.cloud.microsoft/. We will continue to monitor the situation and provide updates as they become available.
- monitoring Jan 23, 2026, 05:55 AM UTC
Microsoft has reported a high level of confidence that their Microsoft 365 incident is largely resolved. We will continue to closely monitor the situation throughout the evening to ensure there is no further impact to AdvancedMD services. Updates will be posted if conditions change. There may still be lingering impacts to Patient Messaging for recipients who use Microsoft‑hosted email services (e.g., Telehealth, Patient Portal, Appointment Reminders).
- resolved Jan 23, 2026, 03:18 PM UTC
We have confirmed that Two-Factor Authentication (2FA) and Patient Messaging services remain functional. While we do not have evidence of any messaging service failures, Telehealth, Appointment Reminder, and Patient Portal messages may have experienced delays.
Minor January 8, 2026 Degraded Claims Submission 6h 22m Practice Management (PM)
Started Jan 08, 2026, 05:19 PM UTC· resolved Jan 08, 2026, 11:41 PM UTC
- investigating Jan 08, 2026, 05:19 PM UTC
We are investigating an issue where some claim runs remain in a pending state or fail to process. Our technical teams are actively working to resolve the problem. Incident Managers will provide updates on the Status Page as more information becomes available.
- monitoring Jan 08, 2026, 08:03 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 08, 2026, 11:41 PM UTC
This incident has been resolved.
Minor January 8, 2026 End of Day Automation Failed 6h 49m Practice Management (PM)
Started Jan 08, 2026, 04:40 PM UTC· resolved Jan 08, 2026, 11:29 PM UTC
- monitoring Jan 08, 2026, 04:40 PM UTC
We’re aware that some clients experienced an issue where end-of-day automation did not run as expected last night. If needed, you can run the process manually, or you can wait for it to run automatically during your next scheduled automation.
- monitoring Jan 08, 2026, 04:56 PM UTC
We are continuing to monitor for any further issues.
- resolved Jan 08, 2026, 11:29 PM UTC
On Thursday, January 8, 2026, at 7:00 am MST, multiple services failed to complete, which impacted the services listed below. All asynchronous interfaces were impacted causing degraded service and delayed interfaces. * Immunization Submissions – immunization submissions could have been delayed. Systems automatically resumed. No data was lost. * HIE Processor – Delays could have occurred in records being picked up from the HIE interface. No data was lost. * OpenEdge – Transactions were delayed, but processes accurately once the process was restored. No data was lost. End of Day automation * Users may have experienced delays in end of day automation processing, including day close and claims processing. * Batches were closed as services resumed, this could have happened multiple times during the outage window. * Cancel/No Show automations could have given errors due to no open batch. The resolution is to open a batch. * Multiple claim runs potentially failing or completing depending on queued items. Refer to Claims Submission Failure notice for more details. * Additional emails may have been sent because of repeated service attempts during the recovery process. All services were restored at 10:30 am MST on Thursday, January 8, 2026. No action needs to be taken. No data was lost.
Minor January 8, 2026 Prescriptions Not Allowing Units 5h 19m ePrescribing
Started Jan 08, 2026, 12:08 AM UTC· resolved Jan 08, 2026, 05:28 AM UTC
- investigating Jan 08, 2026, 12:08 AM UTC
We are currently investigating an issue that is preventing units from being added to prescriptions. Our technical teams are actively working to identify the cause and implement a resolution. Incident Managers will continue to provide updates on the Status Page as more information becomes available. Thank you for your patience.
- investigating Jan 08, 2026, 01:50 AM UTC
We are continuing to investigate this issue.
- investigating Jan 08, 2026, 03:27 AM UTC
We are continuing to investigate this issue. The problem appears to be limited to specific client databases.
- identified Jan 08, 2026, 04:44 AM UTC
The issue has been identified and a fix is being implemented.
- resolved Jan 08, 2026, 05:28 AM UTC
This incident has been resolved.
Minor December 12, 2025 Degraded Analytics Performance 46m Analytics
Started Dec 12, 2025, 01:48 PM UTC· resolved Dec 12, 2025, 02:34 PM UTC
- investigating Dec 12, 2025, 01:48 PM UTC
We are investigating an issue causing delays and errors when generating reports. Our technical teams are actively working to resolve the problem. Updates will be posted here as more information becomes available.
- monitoring Dec 12, 2025, 02:00 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 12, 2025, 02:34 PM UTC
This incident has been resolved.
Notice November 10, 2025 AdvancedFax Not Loading 1h 33m
Started Nov 10, 2025, 07:29 PM UTC· resolved Nov 10, 2025, 09:03 PM UTC
- investigating Nov 10, 2025, 07:29 PM UTC
Our third-party partner, Updox, is experiencing a disruption in service that is impacting our clients' ability to use AdvancedMD Fax. Our incident managers will continue to monitor the situation and provide updates as they become available. Users can subscribe to incident updates on Updox's status page at https://status.updox.com.
- resolved Nov 10, 2025, 09:03 PM UTC
This incident has been resolved.
Minor November 10, 2025 AdvancedMD Pay: Issues Saving Credit Cards and Process Payments 1h 47m Practice Management (PM), Telehealth
Started Nov 10, 2025, 04:40 PM UTC· resolved Nov 10, 2025, 06:28 PM UTC
- investigating Nov 10, 2025, 04:40 PM UTC
We are investigating an issue where users are experiencing a "Payment Failed Error" when processing credit card payments. Our technical teams are actively working to resolve the problem. Incident Managers will provide updates on the Status Page as more information becomes available. For Telehealth, if your patients are experiencing issues joining their Telehealth call due to a payment error, we recommend temporarily enabling the "Allow patient to skip payment before joining the call" setting. This setting can be found under System Settings | Telehealth Settings. Please instruct patients to refresh their webpage if they still encounter the error after the setting is updated.
- monitoring Nov 10, 2025, 04:56 PM UTC
A fix has been implemented by our 3rd party vendor, ProPay.
- resolved Nov 10, 2025, 06:28 PM UTC
This incident has been resolved.
Minor November 7, 2025 Patient Statement Balance Issue: Please Hold Off on Generating Statements 6h 19m Practice Management (PM)
Started Nov 07, 2025, 05:20 PM UTC· resolved Nov 07, 2025, 11:40 PM UTC
- investigating Nov 07, 2025, 05:20 PM UTC
Following last night’s release, we identified an issue causing statements to display incorrect patient balances. Our technical teams are actively working to resolve this as a top priority. We recommend holding off on generating statements until the issue is fixed. Updates will be posted on the Status Page as more information becomes available.
- identified Nov 07, 2025, 05:36 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Nov 07, 2025, 07:27 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Nov 07, 2025, 07:32 PM UTC
We are continuing to monitor for any further issues.
- resolved Nov 07, 2025, 11:40 PM UTC
This incident has been resolved.
Minor November 7, 2025 AdvancedMD Fax Not Loading 3h 29m Fax
Started Nov 07, 2025, 01:49 PM UTC· resolved Nov 07, 2025, 05:18 PM UTC
- investigating Nov 07, 2025, 01:49 PM UTC
Our third-party partner, Updox, is experiencing a disruption in service that is impacting our clients' ability to use AdvancedMD Fax. Our incident managers will continue to monitor the situation and provide updates as they become available. Users can subscribe to incident updates on Updox's status page at https://status.updox.com.
- resolved Nov 07, 2025, 05:18 PM UTC
This incident has been resolved.
Minor October 26, 2025 Degraded Client Services Support 1h 11m Client Services Support
Started Oct 26, 2025, 12:03 AM UTC· resolved Oct 26, 2025, 01:14 AM UTC
- investigating Oct 26, 2025, 12:03 AM UTC
We are currently experiencing an outage that is affecting our phone and chat services. As a result, you may experience longer wait times. Our team is actively working with our service provider to restore full functionality. Incident Managers will continue to share updates here as more information becomes available.
- investigating Oct 26, 2025, 12:26 AM UTC
Our Incident Mangers are continuing to investigate the issue. If you need to contact our Support Team, please follow these steps: 1. Go to https://www.advancedmd.com/support/ 2. Scroll down to contact support. 3. Click open a ticket. 4. Click the radio button for “A New Support Case” 5. Fill out the online form to create an online case. Thank you for your patience as we work to resolve the issue.
- investigating Oct 26, 2025, 01:07 AM UTC
We are continuing to investigate this issue.
- resolved Oct 26, 2025, 01:14 AM UTC
This incident has been resolved.
Minor October 20, 2025 AWS Outage Impacting EHR, Patient Portal, eRx & Third-party Vendors 8h 18m Patient Portal, Electronic Health Records (EHR), ePrescribing, Telehealth
Started Oct 20, 2025, 03:13 PM UTC· resolved Oct 20, 2025, 11:31 PM UTC
- investigating Oct 20, 2025, 03:13 PM UTC
We are currently investigating a login issue affecting some users of the AdvancedMD EHR platform. Our technical teams are actively working to identify and resolve the problem. Incident Managers will provide ongoing updates as more information becomes available.
- investigating Oct 20, 2025, 03:32 PM UTC
The EHR Login Issues appears to be related to a Worldwide Incident affecting AWS. We are working with our vendor to resolve the Issue. We appreciate your patience.
- monitoring Oct 20, 2025, 04:17 PM UTC
A fix has been implemented and we are monitoring the results.
- identified Oct 20, 2025, 05:22 PM UTC
EHR Login Issue Resolved – Ongoing Work on Patient Portal and Third-Party Services AWS has reported a global disruption in service. You may be experiencing issues with our patient portal. Our teams are actively working to restore full functionality as quickly as possible. Additionally, we are seeing related disruptions from third-party vendors, which may impact services such as ePrescribing. We are monitoring these dependencies closely and coordinating internal and external efforts to minimize any further impact. For additional information you may follow the AWS Statuspage at: https://health.aws.amazon.com/health/status
- identified Oct 20, 2025, 05:27 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Oct 20, 2025, 05:55 PM UTC
Clients and patients are now able to access the AdvancedMD Patient Portal. We continue to work with our third-party vendors to restore full functionality.
- monitoring Oct 20, 2025, 08:03 PM UTC
As AWS continues working to fully resolve their degraded service, we want to reassure you that AdvancedMD applications are currently operating in a healthy state. However, we are still seeing reports of degraded performance from our telehealth and ePrescribing partners, which may affect functionality in those areas. Our incident management team remains fully engaged, monitoring all dependencies and coordinating with third-party vendors to restore full service. We will continue to provide timely updates as new information becomes available.
- monitoring Oct 20, 2025, 08:51 PM UTC
We are continuing to monitor for any further issues.
- resolved Oct 20, 2025, 11:31 PM UTC
This incident has been resolved.
Minor September 19, 2025 Error Message Loading the Knowledge Base and Training Libraries 1h 17m Client Services Support
Started Sep 19, 2025, 04:29 PM UTC· resolved Sep 19, 2025, 05:47 PM UTC
- investigating Sep 19, 2025, 04:29 PM UTC
We are currently investigating an issue affecting some clients receiving errors when loading the Knowledge Base and Training Libraries. Our technical teams are actively working to resolve the problem. Incident Managers will continue to provide updates on the Status Page as more information becomes available.
- identified Sep 19, 2025, 04:31 PM UTC
The issue has been identified and a fix is being implemented.
- identified Sep 19, 2025, 05:10 PM UTC
We are continuing to work on a fix for this issue.
- resolved Sep 19, 2025, 05:47 PM UTC
This incident has been resolved.
Minor September 8, 2025 Availity: Claims and EDI Reports Outage 4h 57m Claim Submission, EDI Transaction Reports
Started Sep 08, 2025, 04:54 PM UTC· resolved Sep 08, 2025, 09:51 PM UTC
- investigating Sep 08, 2025, 04:54 PM UTC
As of September 3rd, our connection with Availity has been experiencing a system-wide outage. This affects all claims and EDI file submissions. Currently, no claims are being successfully transmitted through Availity. We are actively monitoring the situation and will provide updates as soon as service is restored. Workaround Instructions: Clients may use their existing integrated clearinghouse (Change Healthcare or Waystar) to rebill all claims from September 3, 2025 to current, for applicable payers. Note: Rebilling to another clearinghouse may result in duplicate claims. 1) Mass Rebill Navigate to Billing > Insurance Billing > Mass Rebill Claims to rebill all Availity claims from September 3, 2025, through the current date. 2) Carrier Update Go to System Settings > Carriers > Carrier Update Tool to change the Submitter for all carriers currently set to Availity. 3) Claim Submission Submit updated claims through the Claim Center.
- investigating Sep 08, 2025, 07:56 PM UTC
Our technical team is currently working directly with Availity to resolve the issue. We will share additional updates as soon as more information becomes available.
- monitoring Sep 08, 2025, 09:28 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 08, 2025, 09:51 PM UTC
This incident has been resolved.
Minor September 5, 2025 User Management Degraded 5h 26m Practice Management (PM)
Started Sep 05, 2025, 01:37 PM UTC· resolved Sep 05, 2025, 07:04 PM UTC
- investigating Sep 05, 2025, 01:37 PM UTC
We are currently investigating an issue where some users are unable to access User Management. Our technical teams are actively engaged and working to resolve the problem. Incident Managers will continue to provide updates as additional information becomes available.
- identified Sep 05, 2025, 02:44 PM UTC
The issue has been identified and a fix is being implemented.
- identified Sep 05, 2025, 02:46 PM UTC
We are continuing to work on a fix for this issue.
- identified Sep 05, 2025, 04:32 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Sep 05, 2025, 05:48 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 05, 2025, 07:04 PM UTC
This incident has been resolved.
Minor August 6, 2025 AdvancedMD Webpage Degraded – Impacting Customer Support Chats and Online Case Creation 29m Client Services Support
Started Aug 06, 2025, 08:01 PM UTC· resolved Aug 06, 2025, 08:30 PM UTC
- investigating Aug 06, 2025, 08:01 PM UTC
We are currently experiencing a degraded state on the AdvancedMD website (www.advancedmd.com), which is impacting our clients' ability to access support chats and create online cases. Please note that the login page for our application remains fully functional. Clients can reach our Client Services department directly at 888-700-9060 for assistance. We appreciate your patience and understanding as we work to resolve this issue.
- monitoring Aug 06, 2025, 08:11 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 06, 2025, 08:30 PM UTC
This incident has been resolved.
Minor July 29, 2025 Analytics Module Data Delay 21h 8m Analytics
Started Jul 29, 2025, 03:04 PM UTC· resolved Jul 30, 2025, 12:13 PM UTC
- investigating Jul 29, 2025, 03:04 PM UTC
We have identified and resolved an issue that was preventing the Analytics module from displaying the most recent data. As a result, any changes made after July 28, 2025 are currently not visible. Updated data will be available early tomorrow morning. We apologize for the disruption and appreciate your patience as we work to restore full functionality.
- resolved Jul 30, 2025, 12:13 PM UTC
This incident has been resolved.