AdvancedMD Outage History

We are currently investigating an issue that is preventing units from being added to prescriptions. Our technical teams are actively working to identify the cause and implement a resolution. Incident Managers will continue to provide updates on the Status Page as more information becomes available. Thank you for your patience.

We are continuing to investigate this issue.

We are continuing to investigate this issue. The problem appears to be limited to specific client databases.

We are investigating an issue causing delays and errors when generating reports. Our technical teams are actively working to resolve the problem. Updates will be posted here as more information becomes available.

Our third-party partner, Updox, is experiencing a disruption in service that is impacting our clients' ability to use AdvancedMD Fax. Our incident managers will continue to monitor the situation and provide updates as they become available. Users can subscribe to incident updates on Updox's status page at https://status.updox.com.

We are investigating an issue where users are experiencing a "Payment Failed Error" when processing credit card payments. Our technical teams are actively working to resolve the problem. Incident Managers will provide updates on the Status Page as more information becomes available. For Telehealth, if your patients are experiencing issues joining their Telehealth call due to a payment error, we recommend temporarily enabling the "Allow patient to skip payment before joining the call" setting. This setting can be found under System Settings | Telehealth Settings. Please instruct patients to refresh their webpage if they still encounter the error after the setting is updated.

Following last night’s release, we identified an issue causing statements to display incorrect patient balances. Our technical teams are actively working to resolve this as a top priority. We recommend holding off on generating statements until the issue is fixed. Updates will be posted on the Status Page as more information becomes available.

Our third-party partner, Updox, is experiencing a disruption in service that is impacting our clients' ability to use AdvancedMD Fax. Our incident managers will continue to monitor the situation and provide updates as they become available. Users can subscribe to incident updates on Updox's status page at https://status.updox.com.

We are currently experiencing an outage that is affecting our phone and chat services. As a result, you may experience longer wait times. Our team is actively working with our service provider to restore full functionality. Incident Managers will continue to share updates here as more information becomes available.

Our Incident Mangers are continuing to investigate the issue. If you need to contact our Support Team, please follow these steps: 1. Go to https://www.advancedmd.com/support/ 2. Scroll down to contact support. 3. Click open a ticket. 4. Click the radio button for “A New Support Case” 5. Fill out the online form to create an online case. Thank you for your patience as we work to resolve the issue.

We are continuing to investigate this issue.

We are currently investigating an issue affecting some clients receiving errors when loading the Knowledge Base and Training Libraries. Our technical teams are actively working to resolve the problem. Incident Managers will continue to provide updates on the Status Page as more information becomes available.

As of September 3rd, our connection with Availity has been experiencing a system-wide outage. This affects all claims and EDI file submissions. Currently, no claims are being successfully transmitted through Availity. We are actively monitoring the situation and will provide updates as soon as service is restored. Workaround Instructions: Clients may use their existing integrated clearinghouse (Change Healthcare or Waystar) to rebill all claims from September 3, 2025 to current, for applicable payers. Note: Rebilling to another clearinghouse may result in duplicate claims. 1) Mass Rebill Navigate to Billing > Insurance Billing > Mass Rebill Claims to rebill all Availity claims from September 3, 2025, through the current date. 2) Carrier Update Go to System Settings > Carriers > Carrier Update Tool to change the Submitter for all carriers currently set to Availity. 3) Claim Submission Submit updated claims through the Claim Center.

Our technical team is currently working directly with Availity to resolve the issue. We will share additional updates as soon as more information becomes available.

We are currently investigating an issue where some users are unable to access User Management. Our technical teams are actively engaged and working to resolve the problem. Incident Managers will continue to provide updates as additional information becomes available.

We are currently experiencing a degraded state on the AdvancedMD website (www.advancedmd.com), which is impacting our clients' ability to access support chats and create online cases. Please note that the login page for our application remains fully functional. Clients can reach our Client Services department directly at 888-700-9060 for assistance. We appreciate your patience and understanding as we work to resolve this issue.

We have identified and resolved an issue that was preventing the Analytics module from displaying the most recent data. As a result, any changes made after July 28, 2025 are currently not visible. Updated data will be available early tomorrow morning. We apologize for the disruption and appreciate your patience as we work to restore full functionality.

Our third-party communications partner is currently experiencing an outage, which is impacting our phone and chat capabilities. As a result, you might experience longer wait times. We are working with our partner to restore service. Our Incident Managers will continue to provide updates here as additional information becomes available. As a workaround, users can submit a case an online case through https://www.advancedmd.com/support/.

We are currently investigating an issue where some users are unable to log in to the platform. Our technical teams are actively engaged and working to resolve the problem. Incident Managers will continue to provide updates as additional information becomes available. Impacted Pools: 119

We are currently investigating an issue affecting some users who are experiencing errors when attempting to log in to the platform. Our technical teams are actively working to resolve the problem. Incident Managers will continue to provide updates on the Status Page as more information becomes available.

We are continuing to investigate this issue.

Our third-party partner, Updox, is currently experiencing an outage that impacts our clients’ ability to use AdvancedMD Fax. Our incident managers will continue to monitor the situation and provide updates as they become available. Users can subscribe to incident updates on Updox’s status page at https://partnerstatus.updox.com/.

We are aware that some claims are currently appearing as “Pending” for an extended period. Our technical teams are engaged and actively working to resolve the issue. Please note that no action is required on your part at this time. All submitted claims are in our system and will continue processing as soon as the issue is resolved. We appreciate your patience and understanding, and we will provide updates as more information becomes available.